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ABOUT HALLIWELL JONES CHESTER

Browse through our latest news and vacancies or meet our friendly team using the tabs below.

Meet the team

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Steve Scoffield

New Car Sales Executive

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

John Buckley

Used Car Sales Executive

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service advisor Gareth was great and very informative in all areas of the service being provided. Good communication throughout the period my car was with the centre which was appreciated.

Service

Only reason why I'm not completely satisfied is that I had to wait for 20mins when dropping the car off. No big deal in the grand scheme of things.

Service

Rear tyres where required for the car to pass the MOT, this was authorised there and then, but no tyres in stock! Returned the following morning as requested - tyres still not available. On the third visit the tyres were fitted.

Service

Very happy just a little disappointed there were no courtesy cars available whilst my car was having its service done. Had to get some additional childcare as wife was away.

Service

As above. Work dine was OK, I was not told I would get a cideo sent of inspection on my vehicke so was a little perturbed to get it on my phone, I thought there was a major problem but its just the engineer doing a walk and talk of major items.

Service

Explained problems I had with vehicle. In the main these where dealt with but others which could be considered minor where not.

Service

Seemless handover between sales ( Mark Wainwright-CHESTER) and Service department. Very impressed with overall professionalism and courtesy.

Service

Only 2 hrs, pleasant staff and surroundings

Service

Excellent facilities, kept informed of progress, good communication

Service

I had great difficulty contacting them by phone.I arranged a waiting appointment for disc pad replacement. I was told it would take a max of 2 hours. It took almost 3 and I was kept waiting even after being told my car was ready

Service

Stress free appointment

Service

The initial booking was lost, if I hadn’t rang for another issue the dealer would not have had my car booked in.

Service

Service completed as arranged, price advised before service.

Service

All went smoothly. From drop off to collection

Service

I was asked whether I wanted my car washed but it was not done. My settings were altered on my car radio etc.

Service

Not updating the Idrive system with the details of the 1200 mile service that was carried out

Service

Less than satisfactory service experience. Having to go back for the forth time due to a handbrake issue that allows the car to roll down hill, even though being told the handbrake is fine. Previous issues not resolved first time either.

Service

The service experience as good. My only complaint is that I was told it would be a 90min service when I booked it but didn't actually get back into my car until 150mins had passed. It is important to give reliable predictions on how long it will take

Service

Easy to organize and well treated when communicating

Service

Very poor service standards

Service

Excellent service, but would be better if there was less waiting time when collecting car.

Service

We have two BMW’s for me and my wife and have been bmw owners for some time and have always thought you looked after your customers after this I am more than disappointed I feel the person touch has gone.

Service

not being local .taxi was arranged ,car was pushed through to give me time to get home.a mix up over a fault was conceded to be the garage s error in a quick polite manner.another taxi to get back from the town center. i was on my way.many thanks.

Service

Customer service was excellent, staff very professional.Car came back in great condition after being cleaned.

Service

booked in and waited, done in said time

Service

Service time scale was excellent using the fast lane process.

Service

A very smooth and trouble free experience from dropping off my car, being offered a free taxi to my home [which i chose not to use as I live just around the corner] to the notification of vehicle readiness and collection when work completed.

Service

Very poor customer service no updating whatsoever !! Time has no value the team

Service

Terrible replacement car.Would like to know what electric work was done and why?

Service

Due to the unsatisfactory way Your BMW [SRNUMBER=1-62226628676 was dealt with.

Service

The booking in process was unnecessarily complex and fault prone.

Service

Could not fault service

Service

It took me 2/3days to get through to someone to book my car in.They told me they had called me 3 times, I never received any phone calls.On the day of picking my car up I had to call 8 times no one answered only when I walked in did I get an answer

Service

I did not have a service at Chester. I bought a BMW from Williams BMW Stockport

Service

They kept to the time allocated.

Service

Problem diagnosed and repaired in 1 visit (over 2 days).

Service

Everything that was anticipated to be done was and in the anticipated time scale.

Service

they are always efficient and helpfulMark Wainwright was very polite and professional and listened to everything I wanted in my new car and came up with the perfect deal for me.

Service

See above - all issues resolved - a completely different experience from the initial hand-over of my new car.

Service

Efficient and comfortable process- waited a while to get checked in however

Service

When I collected the car following an oil change, the entire contents of my iDrive had been wiped back to factory default. I lost everything I had set up over the last eighteen months. Extremely unhappy.

Service

Well, all of above, plus the car being washed and cleaned. I'd done the same job a few days before, but the Service centre made the wheels (and tyres) look like new.

Service

Service was v efficient. When car failed Mot (on Friday) because it required a new tyre the car was fitted in to have new tyre and sort Mot on the following Monday

Service

Full explanation of service when booking the car in. Satisfied with all work carried out.

Service

Everything from booking in to collection was great

Service

James kept me informed at all times

Service

The whole HJ experience has been poor. From the day I collected the car to the last episode.

Service

Always excellent

Service

A long time waiting for the part needed for the repair

Service

Apart from your staff the surroundings are excellent: clean, tidy, newspapers readily available and the TV on the news channel.. Nice touch having the sub-titles too avoid excessive noise for those who didn't want the TV.

Service

Excellent service

Service

see above

Service

Staff very efficient and courteous but a rather longer than anticipated wait

Service

I was informed a top bottle of oil had been included in the service. After reaching home that bottle was not to be found and my follow up call with HJ was far from helpful.

Service

As always

Service

Great Customer Service and timescale for Pickup/Drop off of the car was as informed.

Service

it was a very sleek process to arrange and experience

Service

I had to come in twice as a replacement part was defective so could not be fitted with discs etc on first visit. A bit flakey.

Service

I booked a fast lane appointment.Upon arrival, the receptionist informed me it would take 2 to 2.5 hours!To change 4 wheels.In the event it was complete in just over an hour.Although the car was washed when I asked for it not to be. Time wasted!

Service

The series centre was clean, sharp, stocked with coffee and WiFi. All staff helpful and smart. Love the video health check a great addition and really makes you trust what is being said. Please pass on my comments as bad news gets talked about good

Service

Everyone i have spoken to have been helpful

Service

Friendly service, courteous and helpful staff, met commitments.

Service

I don't know why I had to wait so long for someone to hand my car back to me. I sat around for about 20 mins but was told my car was ready. I don't like waiting around.

Service

Timely

Service

No courtesy car available and I was returning for the second week running for a very similar fault. I had to take a day out of my working week each time.

Service

Met my expectations, also offered a car wash

Service

Car ready on time

Service

Nice waiting area, spoken to politely, free drinks, washed car for me.

Service

The service received lived up to the reputation of halliwell Jones

Service

Job was conducted well but I had an appointment at 1100 but I was not asked for my keys until 1123.

Service

Very satisfied with Bmw and the service provided. Only thing I would say is I had my car serviced April and have been told it requires another service within 4 months. I would have thought for the price we paid everything would be done at once.

Service

Service was good. The "free" valet was not good to the point I ended up washing it myself afterwards as big bits were missed.

Service

through human error (and I understand these happen), instead of being there for 90 minutes was there for three hours - sorry but you asked the question

Service

all of my expectations were met

Service

My service at halliwell Jones BMW in chester has always been fantastic and therefore it's a pleasure to do be their customer.

Service

Friendly, efficient and high standards

Service

Always a pleasant reception

Service

The Online provision of the experience was tortuous with the service appointment part not working satisfactorily. I made direct contact with staff at Chester who resolved and the subsequent contacts throughout the appointment was good.

Service

Efficient service.

Service

All reported issues addressed

Service

Can't see why they couldn't have updated the sat nav. Would have assumed that they would have had the time and technology instead of leaving it to me.

Service

Only issue was the tyre pressure indicator on the car had not been reset and was flashing warnings at me.

Service

I was kept up to date with the repair progress.

Service

Everything was completed to my complete satisfaction

Service

The car had some mud marks on the inner dash and seat, which could have been cleaned for 5 stars.

Service

as above

Service

was ready when sated and text messaged to pinpoint the time.

Service

Car was ready booked in on time and returned on time as promised. Pleasant surroundings while waiting too

Service

Friendly and efficient Staff and regular contact between the Staff and Myself.

Service

Car service completed in correct time with no issues remaining

Service

Their communications' system was appalling. They never seemed able to carry out any instructions accurately.

Service

Fast and efficient service. No hanging around

Service

My car was collected on time, I was called to ask if I was in to have it returned and actually the service wasn't that expensive by modern standards.

Service

The team member listened and considered my needs and incorporated them in to the service

Service

Repair to my car was excellent.

Service

The salesman Stephen Ricketts was easy to talk to and found the car we wanted, he’s a credit to your company

Sales

Service couldn’t have been better I was kept up to date allowed to chose my reg plate and everything explained when I picked up the car!

Sales

From first visit to collecting vehicle all staff I met were courteous, professional and personable.

Sales

Friendly and knowledgable salesman and excellent showroom facilities

Sales

All staff members appeared friendly and willing to be helpful.

Sales

The Sales Executive Stephen Scoffield was a pleasure to deal with, this is the second car I have purchased from this dealership.

Sales

The sales centre was easy to access and comfortable

Sales

Completely, clean inviting showroom, good product knowledge and a clear explanation of the buying and delivery process

Sales

Kept up to date during the delivery of the car. Excellent service from day 1 to day of collection.

Sales

Previous experience.

Sales

Michele at Halliwell Jones Chester was fabulous. I've never been impressed by the service at HJ before but Michele was so helpful and made the purchase easy.

Sales

Kept well informed as promised and quality fulfilled all expectations.

Sales

Excellent service from Stuart Holland

Sales

Every 'touch point' of the business from Sales through to Finance/Business Manager was a positive experience.

Sales

Overall good experience

Sales

Clean center, (nice hot chocolate too!)

Sales

Excellent customer service

Sales

Steph Scoffield is unfailingly helpful at all times whether I am looking to purchase a car or not, in the case of purchasing this car he could not have been better.Not pushy but knowledgeable and attentive. Excellent salesman.

Sales

Great service from the Chester team - Allan kept me fully informed of build and delivery dates

Sales

ORDERED A MANUAL CAR ,BUT WHEN I WENT TO COLLECT THE CR IT WAS AUTOMATIC.

Sales

All okay except let down on wind deflector

Sales

Refer to some of the comments in my first answer.