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ABOUT HALLIWELL JONES CHESTER

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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THE NEW BMW CONCEPT M8 GRAN COUPÉ

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The Ice Cream Farm

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Venture Photography Studios Chester

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Halliwell Jones Chester Aftersales Centre

Careers at Halliwell Jones

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NEW Halliwell Jones Films

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BMW X1 on Motability

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Macmillan World's Biggest Coffee Morning - Friday 25th September

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Steve Scoffield

New Car Sales Executive

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

John Buckley

Used Car Sales Executive

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car ready on time

Service

The service received lived up to the reputation of halliwell Jones

Service

Job was conducted well but I had an appointment at 1100 but I was not asked for my keys until 1123.

Service

Nice waiting area, spoken to politely, free drinks, washed car for me.

Service

Service was good. The "free" valet was not good to the point I ended up washing it myself afterwards as big bits were missed.

Service

Very satisfied with Bmw and the service provided. Only thing I would say is I had my car serviced April and have been told it requires another service within 4 months. I would have thought for the price we paid everything would be done at once.

Service

all of my expectations were met

Service

My service at halliwell Jones BMW in chester has always been fantastic and therefore it's a pleasure to do be their customer.

Service

through human error (and I understand these happen), instead of being there for 90 minutes was there for three hours - sorry but you asked the question

Service

Friendly, efficient and high standards

Service

Always a pleasant reception

Service

All reported issues addressed

Service

Efficient service.

Service

The Online provision of the experience was tortuous with the service appointment part not working satisfactorily. I made direct contact with staff at Chester who resolved and the subsequent contacts throughout the appointment was good.

Service

Can't see why they couldn't have updated the sat nav. Would have assumed that they would have had the time and technology instead of leaving it to me.

Service

Only issue was the tyre pressure indicator on the car had not been reset and was flashing warnings at me.

Service

It was suggested that we drop the car off early (08:30) only to be told by the receptionist that work would not start on the car till the afternoon. Although we were told at the time of booking that it was quiet.

Service

I was kept up to date with the repair progress.

Service

Everything was completed to my complete satisfaction

Service

The car had some mud marks on the inner dash and seat, which could have been cleaned for 5 stars.

Service

as above

Service

was ready when sated and text messaged to pinpoint the time.

Service

Car was ready booked in on time and returned on time as promised. Pleasant surroundings while waiting too

Service

Car service completed in correct time with no issues remaining

Service

Friendly and efficient Staff and regular contact between the Staff and Myself.

Service

My car was collected on time, I was called to ask if I was in to have it returned and actually the service wasn't that expensive by modern standards.

Service

Fast and efficient service. No hanging around

Service

Their communications' system was appalling. They never seemed able to carry out any instructions accurately.

Service

The team member listened and considered my needs and incorporated them in to the service

Service

Repair to my car was excellent.

Service

It was a good experience everything was explained even sending a text message showing under the car

Service

I had a broken seatbelt in my car that needed replacement, however I was not offered a courtesy car for the work to be done and when I asked I was told I would need to book 3 weeks in advance. I do understand car availability is limited.

Service

I like the friendly reception. It is really helpful for me to be able to work while waiting for the car

Service

Had vehicle collected from home and so did not meet adviser. Did not receive feedback on 2 work items requested: squeaky rear wiper and active guard coming on unexpectedly. Wiper does not appear to have been fixed.

Service

I would commend HJ for their services, workmanship, people & premises.However they appear reluctant to challenge BMW regarding justifiable claims outside of warranty. I have experienced this and to much onus is left to the customer to challenge BMW

Service

Always welcomed and looked after. Good communications and a reasonable contribution to a Taxi fare offered to get back into town. Good coffee too!

Service

Customer service manager was professional and obviously very experienced in addressing issues of concern in difficult circumstances. He diffused tension in a skilled and effective manner. Good people skills.

Service

You did what was required, and I drove away with a fixed (and CLEAN!!) car

Service

Checking in and out very easy

Service

A free check and mini valet after a year's ownership was actually completely free.

Service

Excellent service and great staff.

Service

Decent service but speed of collection of vehicle after being advised that it was available left a slightly sour taste. Mid afternoon with no queues but was left to wait for nearly 20 minutes. Only 1 member of staff appeared to be working.

Service

Couldn't fault any aspect of it.

Service

Good service as planned --excellent refreshment & waiting area.

Service

Well informed of progress and kept up to date

Service

Prompt courteous service.

Service

I believe they are professional and spotless when returned

Service

Met all of my expectations

Service

Good to see the video sent to my phone. Paper record also informative.Good to have a paper MOT as well as the fact that it will be held electronically.

Service

Very well organised

Service

Halliwell Jones are an excellent dealership and give a really high standard of customer service

Service

I was looked after (again) by Clare who is always pleasant, efficient and ensures I’m kept informed of the progress when I wait in the Service area.

Service

Service department well organised and very helpful staff

Service

No problems

Service

Problem attended to as requested and car returned at the time required

Service

Excellent service from Halliwell Jones as always. That’s why I travel over 20 miles rather than use my local BMW dealers.

Service

The service was arranged easily, dealt with promptly and professionally, and returned quickly. Good feedback about car condition .

Service

Excellent service and attention to detail

Service

Communicating at all times.

Service

Absolutely no problems ..during the service I was kept informed of progress

Service

no problems

Service

good service

Service

It was thorough and the customer service excellent.

Service

Level of personal service and care

Service

I always get a high level of of service at Chester

Service

Everything on time and the team were thoroughout the process

Service

Pricey but perfect

Service

Very professional and friendly. Also very brisk.

Service

I got was that there was nothing they could do and I had to pay for the service. I never wanted a refund I wanted an explanation on what had happened regarding the sale of the policy. I cant make any complaint about the sales team

Service

Job done well. Car picked up form and delivered to home address

Service

Courteous and helpful.

Service

Service staff very helpfull

Service

Long wait when I dropped the car off for it's service, and again when I came to collect it. Also they had not had time to valet (was given a voucher but not likely to use it due to the distance from home). They seemed extremely busy on the day!

Service

Pleasant, efficient and nice atmosphere.

Service

Halliwell Jones at Chester 'Sales & Service ' aways go the extra mile to assist customers to keep their cars on the road , And give a free quality car wash !! True servicing at its best

Service

Helpful advice and attention from the Service Advisor who handled the booking and follow up.

Service

The car was serviced satisfactorily and collected and delivered from my home.The issues have are:It is very difficult to get through to HJ by telephone.I had new brake pads and the service interval was not reset and I had to return to the dealer

Service

Well looked after. Kept up to date with progress. Work took longer than expected but I was offered a drink while I waited.

Service

Car delivered clean with mini valet

Service

Please read previous comment. Staff who I was transferred to provided misinformation. When I collected the car I was not entirely impressed with the valet done on the car and the problem with the windscreen treatment with Protection X still not done

Service

Pleasant and professional staff. Free taxi service to and from work. Cleaned car.

Service

They looked after me in every way possible so that I had no difficulties on the day

Service

Managed to fit in our car with short notice and always lovely to get it back, cleaned and almost like new.

Service

The booking process was simple and details of work undertaken explained clearly

Service

Car was ready before the advised time and was cleaned outside and inside (except for the boot). Service facilities very good.

Service

nice place, I could work on my laptop, free coffee!

Service

Despite the booked courtesy car being unavailable staff strived to find an alternative to get me on the road ASAP

Service

I was well looked after by EVERYONE

Service

Brill customer service and brill sales man

Service

I had to wait before weeks for a Saturday appointment, apart from this I would be completely satisfied.

Service

Everything great, car spotlessly cleaned. Had to wait a good 20 minutes for my rep after watching my car being driven out of the workshop and into the collection area.

Service

Sales team are superb, service team polite and helpful but let down by a lack of communication. Customer has to chase up issues rather than being contacted with updates

Service

All ok

Service

Great service from the dealer, especially considering the weather.

Service

all my saved radio and gps settings had been wiped of my system following my service and I had to spend a considerable time re imputing the settings.

Service

The service experience was great as usual.

Service

Support, help and advice available straight away. Booked me in the next day to resolve issue.

Service

Very professional but with a good personal touch

Service

Always helpful and always do what they promise.

Service

My cars have not given me any trouble so I assume that you are doing your job very well - as well as being competitively priced.

Service

Friendly staff and comfortable surroundings.

Service

Apart from the courtesy car not being an automatic, happy with everything.

Service

Because there were no problems.

Service

Kept up to date with work,

Service

Quick and easy with no fuss, keep up to date on progress and even a video to show the car.

Service

Service was very good, I was kept up to date as things progressed.

Service

Couldn't fault anything at all .

Service

Excellent service very friendly staff.

Service

Perfect apart from tyres were too expensive

Service

Time suited me. Didn't have to wait too long to complete. Was contacted when vehicle ready.

Service

Always get what I came for with sensible staff who understand their job.

Service

Easy and straightforward arranging service and availability of loan car.

Service

The repair was effectively done.

Service

When I picked my car up there was a fault with the work that had been carried out. I had to take my car back and was told it was not drivable!

Service

Delay in returning my vehicle prohibits a completely satisfied response

Service

Very clear process, well delivered at the time, with a clearly defined process. My car was returned having been given a mini valet, much appreciated!

Service

The only issue is this was my first service and was no told what it included so was surprised to find out on reading from the service sheet that tyres pressure and checking are not included. Also I mentioned issue with washer jet issue not resolved

Service

They treat me like a valued customer.

Service

I've always received excellent service.

Service

All work carried out and full explanation of what had been done given

Service

I was told my car was completed and ready for collection. When collecting the exhaust rattle was still present and the handbrake was still not operating correctly, so I had to rebook the car in. I specifically requested my car was not washed, it was.

Service

Completed on time and was courteous

Service

A real effort had been made to address issues previously raised. 5 stars await if the improvement continues!

Service

Clean center, (nice hot chocolate too!)

Sales

Every 'touch point' of the business from Sales through to Finance/Business Manager was a positive experience.

Sales

Overall good experience

Sales

Excellent customer service

Sales

Steph Scoffield is unfailingly helpful at all times whether I am looking to purchase a car or not, in the case of purchasing this car he could not have been better.Not pushy but knowledgeable and attentive. Excellent salesman.

Sales

Great service from the Chester team - Allan kept me fully informed of build and delivery dates

Sales

ORDERED A MANUAL CAR ,BUT WHEN I WENT TO COLLECT THE CR IT WAS AUTOMATIC.

Sales

All okay except let down on wind deflector

Sales

Refer to some of the comments in my first answer.

Sales

The welcome of the staff and their professionalism through out the whole experience from purchase to delivery was brilliant.

Sales

Car looked amazing & thorough handover.

Sales

Good selection of vehicles to view in new and used areas . Very helpful explanation of options for vehicle and associated benefits. Routinely kept updated on status of vehicle supply.Clear explanation of vehicle functions when collecting vehicle.

Sales

The sales person was very friendly but also professional

Sales

Steve Wakeman took the time to make sure we made the correct choice offering help and advice during the selection and ordering process. We were also very impressed by the handover process when we picked up the new car

Sales

Professional experience

Sales

Friendly front of house staff, we were well looked after at every stage.

Sales

Once again car sales executive Louis McCallow was always available and nothing was too much trouble

Sales

Kept me up to date every step of the way. Five star service

Sales

Tires were at low pressure when I picked it up

Sales

emails at stages of build and ease of collecting car

Sales

very easy to deal with everything was straight forward

Sales

Everything was great but expensive

Sales

Again, overall a good experience, and of course a great car on the drive.

Sales

Everything perfect

Sales

steve my salesman couldn't have been more helpful & even picked me up to collect my new car

Sales

It was an easy and efficient process throughout

Sales

Knowledge and advice and willingness to help was excellent.

Sales

Nothing was too much trouble by the staff.

Sales

Louis McCallow in sales was excellent.Barrie Gerrard in parts was very knowledgeable and helpful.

Sales

Steve Scoffield was informative and very helpful all the way through my buying experience and beyond.

Sales

Great service but the only thing let it down is that someone lied about someone not being there and they were. Transferring my private reg plate over and was told it will be sorted but had to pay £80 when picking the car up.

Sales

No issues.

Sales

No problem with sales process but irritated by poor response to feature missing off the spec we asked for. Spoils the experience to some extent. Perhaps you could follow it up for us.

Sales

No issues or delays. Went smoothly

Sales

Very professional and customer service excellent Steve Wakeman (Chester) went above and beyond

Sales

Friendly professional service.

Sales

We were kept updated at every stage. our sales rep was very helpful and explained everything clearly

Sales

Very courteous and took time to provide me with the car that I really wanted. Excellent sales executive.

Sales

See above. However, I was disappointed with the part-exchange value placed on my trade-in 5 series.

Sales

Fantastic car

Sales

A very positive experience

Sales

Very easy pleasant experience .

Sales

Minor problem with seat upholstery - should have been spotted and corrected before handover. Now awaiting problem with to be solved under warranty.

Sales

Couldnt fault a thing

Sales

Dealt with quickly, politely and kept informed throughout the process.

Sales

car was delayed twice which was very inconvenient and disappointing No real apologies offered. Deflected blame to external factors which wasn't my problem did this rather than focussing on our disappointmentExpected gold service from BMW

Sales

Michele took me for a test drive and spent all the time I needed when I picked up my new car and I love it

Sales

Stephen was very professional not pushy wanted me to be happy with the car i had chosen to purchase explained the finance with patience.Collected the car on the day and time arranged with Stephen he explainedsat nav etc before handing the car over

Sales

Salesman very quick to secure the sale, then 'took his eye off the ball' and assumed that the business trail had been completed - he compounded that by continually re-assuring me that the missing transactions had been checked - when they had not.

Sales

Experience was excellent. Apart from the bit where I was asked to transfer funds from my account to yours??

Sales

Mark Wainwright was excellent. He gave me a lot of time to answer my questions. Kept me updated regarding acquiring a test vehicle. Sent me a personal video of the car I was purchasing. At no time did he try to push me into a purchase.

Sales

Salesperson very good and new his stuff

Sales

Excellent customer service, paperwork done quickly and effectienfly. No one what’s to be kept too long when picking up a new car. Great demo offered

Sales

Hassle free, everything was explained in great detail. Car was delivered to spec and on time. I still have a few questions eg Connected Drive but I know I can call in any time and it will all be explained and demonstrated to me.

Sales

Please see above answers. I was particularly grateful for the email from BMW containing explanatory videos sent pre handover which appeared to have taken account of the extras I had ordered on the car - very helpful.

Sales

Friendly easy going staff that could provide answers to all my questions & queries,

Sales

friendly and polite staff.Gave me time and allowed to come to informed decision

Sales

I received excellent communications and updates from Steve throughout the whole process of purchasing my car.

Sales

For exactly the same reasons as listed in response to the first question.

Sales

Customer service and salesman Stuart Holland were excellent. I felt comfortable and looked after