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The servicing is carried out in an efficient and seamless way from the reception to the signing off of the vehicle. Videoing of the inspection of the tyres wheels and brakes gives a useful reassurance to the owner of these vital safety components.
No problems on this occasion. Kept informed and looked after
Car failed MOT in March 2017 and had to have handbrake lever and mechanism replaced at considerable expense only a few weeks after routine service. On 1/2/18 it failed MOT again before passing after H/B had been adjusted/tightened. Unsatisfactory!!
I was given a information on what was happening and kept up to date as the service progressed.
Clear and honest advice and effective communication and notifications
Dashboards tells me next service 3100 miles - why?
Nothing is too much trouble
The quality of service is 1st class. A courtesy car is usually available within a week or so. My vehicle is always cleaned inside and out prior to picking it up.
you carried out the service as indicated by the vehicle ( brake fluid )
The process was not made clear beforehand. I was given an appointment but when I arrived was told that they had no idea how long it would take as it wasn't a fixed appointment. This was not made clear to me beforehand and could have been inconvenient
The only negative point about my recent experience is that I had to wait for over 5 min, just to be seen by the receptionist, and when I then went to the parts department, no one came to the desk even after 6min of ringing the bell and waiting.
Appreciated having the car picked up and returned from my home for the service.Fully valeted and good feedback as to condition of the vehicle.Did not appreciate having to reset sat nav and phone connection onboard computer.
Completed on time and phoned me when ready to collect car which I appreciate
Completely satisfied with the work done
Work carried out on time, video feedback of car health check was informative,question re: battery was followed through.Loan car provided was however very dirty outside, and inside the driver's seat was dirty, also litter in glove compartment
Always courteous, prompt and efficient.
I informed the receptionist that I would wait for my car to be serviced and was told that the car would be ready at 2.30 but in fact it was 4.15 when it was finally ready. I understand that the delay was caused by some problem with a software update.
Always efficient and friendly
charged for a 1litre of oil i didnt want or need
James at the service centre was able to get BMW to make a contribution toward the timing chain issue that we had with our vehicle.
AdBlue aided by the dealership is too expensive.
Excellent all round except I was kept waiting 20 minutes before service representative came to deal with me (the car was available when I arrived)
After our service at Halliwell Jones I noticed dents on the bonnet that werent there before. They agreed to repair it after valeter had leant on It. I left feedback with them and was informed someone would call back in 24hrs. 7 days later, no call
All done quickly, i had to do nothing except turn up
work done ontime
Booked in for MOT and completed in the timeframe requested.
Always professional which is what you would expect but also you are dealt with in good time. Seating area and coffee facilities is a great idea and welcoming.
See comments above, and car came back from service clean!
I have on Two occasions had the car serviced at another dealership (due to my personal commitments)after which I was always concerned if it had received the full service. I was not comfortable.
Free Coffee machine available, food also available whilst you wait. Went through A check list of the car's condition before handing the keys. Gives confidence.
Excellent report on problem with vehicle and clean condition of vehicle on collection
Everything done efficiently and on time
Managed to deal with my issue at short notice.
Cleared the problem
Just all fine. Convenient, friendly.
BMW very helpful
I was kept up to date from start to finish by friendly staff who were very customer satisfaction based
As above the explanation of itemised bill was very salesman like and not transparent
Can not fault
My final bill was a lot more than what I was told beforehand but this was rectified when challenged.
This car has been regulaly serviced there. Recent problem could have been very expensive for me, but Halliwell Jones involved BMW UK in the solution, and obtained a "goodwill" concession on the price of the repairs.
Normally use taxi service into City, which is such a bonus....due to work commitments unable to use this last time...friendly efficent staff on this occasion as well..
They fixed the issues I reported and found other faults and fixed them too
Efficient and friendly service by all involved
No hassle booking service and friendly helpful staff
Overall good quality service, excellent loan car.
Drop off and pick up if car quick and efficient.
Travelled 30 miles after service and engine coolent light came on , requiring me to call out Bmw assistance to repair fault before we could drive it again . Can send send report if required Plus they havent informed me why it went wrong
Car was on time with all work completed
Very happy with service time & car was washed & hoovered
Good process and people. Couldn't do every item to my satisfaction.
Nothing to fault
The work was started and finished as promised and the reception and service personnel were polite. friendly and professional
Completely satisfied I was dealt with in an efficient and effective manner and everything was processed quickly and correctly
pleasant helpful staff, car serviced as expected
Log book was lost. Found again but only after me chasing & insisting you had it.
Great service and helpful knowledgable staff
As per above
prompt attention to the problem. Mechanic was very informative/helpful
Kept informed throughout
Very easy to deal with
I called in with a problem on the car, I was not booked in but they fitted me in and resolved the issue.
Great service, great benefit of collection service, good use of video to show condition of vehicle and car cleaned before being returned.
Clear list of check result supplied and car valeted.
Tyres very expensive. same tyres much cheaper elsewhere. Passenger seat -heating issue not resolved ongoing research I believe - not advised on time frame to date.
Always good service.
From the moment you arrive at reception you are greated by friendly staff. You are processed quickly and efficiently and in the meantime enjoy their hospitality.
It was an mot and new windscreen wipers which was done in the agreed timeframe
I was not asked if I had any issues to report before the service went ahead.
I have three cars - the othertwo do not take two hours for an MOT!
Everything that was mentioned by me was addressed and mainly fixed. One rattle issue remains and if the car had been properly test drove this would have been identified.
The service should have taken one and a half hours. After waiting for over two hours with no explanation as to why the service was taking longer I decided to enquire at reception. I was not given an explanation why it had taken so long.
No hassle drop off, Coffee & papers before leaving, call to say Car was ready (before time requested) everything explained, complimentary Engine Oil & Car cleaned.
James is a pleasure to deal with, very courteous, polite and honest. I paid £200 to BMW (saw a different member of staff when collected car and paid the bill); James called me that afternoon to say I'd overpaid and was refundIng £61.
See answer above
Wasted journey, time and used annual leave.
After the thur/friday debate - regarding work on car, i had to ring the dealership to find out if car was ready for collection. Was finally called over to settle invoice, only to stand about for 10mins waiting on the invoice...
Everything was completed to my satisfaction.
Because I am!
Very friendly and efficient service. Vehicle completed earlier than expected.
Great service but problem not solved first visit
Claire Rogerson is great to deal with and very helpful and efficient.
Was told my car would be washed and vacuumed after work being done. The boot wasnt vacuumed and the inside of the car wasnt done properly. As a regular BMW customer, i was left really annoyed.
Good servcie the car was returned on time for me to get to a meeting. the only issue was that the room was cold and not condusive to working comfortably.
Fast service and good communication
Kept informed whilst car in garage
No Problems.Good service and attention
The car was brought in at 8am. They loaded software which I didn't ask for before starting the repair. Delayed the whole process. They did follow up well When it was realised Bmw central engineering were incompetent
the young lady who dealt with me was very helpfull
Good service and had pick up / drop service on this occasion which was good also.
Internal valet of car not 100% satisfactory.
Front end sales team / service team all very friendly and helpful
This is no reflection of the customer care agent (Claire Rogerson), it has not been her fault, she has been helpful and pleasant throughout. The problem moreover is faults apparently inherent in BMW's quality systems.
Would have been completely satisfied if the water level in the screen wash had been checked I had to fill it 2 days after the service as the warning light came on the dashboard.
No hassle car drop off, with drop off into and return of the City centre leisure day while the car is attended to.
I with been dealing with Halliwell Jones for the past twenty one years and havealways been very satisfied.
Always a polite and friendly welcome when you visit the service centre (and showroom).
On this occasion everything went very well.
The experience was excellent. The welcome from the team, the offer of a taxi. I had decided to write my Christmas Cards and the coffee was very welcome.
Very easy to book in with, very helpful staff and kept well informed of progress.
I was able to wait in comfortable surroundings with good amenities & my car was valeted.
The car valeting was not brilliant, room for improvement
it would have been the top but i was going to be charged for my serve when i actually had an extended warranty - if i had not mentioned it and had the details i would have been charged. that does not spell great customer service.
Always is and as stated previously
Booked in easily, work completed as scheduled
Decent service and good coffee
After the service when handing the vehicle back I was given a full explanation of the work carried out.
Suppliers of components required to repair my car let the side down.
The best part was s good valet
Once the car was booked in for the work I was completely satisfied; rated lower because it took me 3 or 4 phone calls to get the car in (promised that someone would ring back to assist but it didn't happen)
1.Driver seat area rattle not identified, rattle present as soon as I left the garage.2. Car not ready until 30 minutes after provided time3. The car had not been washed or vacuumed as HJ service (they asked me to return at my convenience)
They have left service reminder sign on so will need to take down to have it switched off
The implications of a software upgrade were not explained to me when I picked up my car and this explanation would have solved my frustrations.
Car was only have meant to been in a day yet you kept it overnight making the following day difficult to get to work
Service experience was excellent
Having winter wheel/tyres fitted.The health check video was of the tyres being removed rather than the ones I will be driving on!Good turnaround time unlike on previous occasions.
Not 5 stars because actually trying book the car in for the service was once again a frustrating experience!
Very pleased with the service
No complaints about anything on that day
Again, the centre always gives us brilliant service and goes above and beyond to be as helpful as possible.
I was looked after very well and found my sales executive Louis very helpful and professional. He guided me and explained everything very well without being pushy, so yes very satisfied with the experience.
It's what I expected, but there were a few hitches
very good,from ordering of car through to delivery i was kept informed and looked after by Stuart Holland the sales exec.
Felt looked after throughout all stages, very well informed by Louis.
Welcoming friendly and helpful
From previous page---When we went to pick up our new car,we appreciated the considerable time and patience given by him. He explained everything we need to know about the car.We are confident that BMW was right choice!!
Your staff were very helpful
Michele Leonard. She was fantastic.
The salesman Steven could not have done any more for me
Salesman (Steve ) couldnt have been more helpful.
From arriving in the showroom to collecting the car and the follow up communication our salesman and the finance team were very helpful, courteous and attentive
The sales executive explained everything about the car and gave us the nessesary time before purchasing. He was fantastic to be honest
Very efficient, made the whole experience very easy
Nothing I found to complain about
Louis McCallow at Halliwell Jones was fantastic. Took time to explain everything step by step.
Overall excellent- thank you Alan and Andy
Excellent customer service
Cant faul't the service provided or the attentiveness of the staff.
Great service from start to finish.
Stuart Holland was excellent throughout the selection, purchase and delivery process.
Staff associated with my initial enquiry right through to the sale went that extra mile
Everything was excellent.
Everything went smoothly with no complications
Log wait on car delivery