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The staff are very polite, but found it took very long time to do a simple service and I also that it is very overpriced, also believe a valet would make it better instead of a quick wash and hoover.
As above, 2 issues were pointed out at service but not redolved. Both issues are obvious but I was told they could not identify any issues. Issues are excessive vibration, obvious as to be obtrusive in the cabin and brakes clunk at slow speed.
I did take issue with your solution to a small nail in a tyre, a new tyre at £240? This solution was declined on the basis it was repairable. And was taken down the road to ATS. As it transpired the nail was so small it hadn't punctured the tyre
The car was not purchased from Chester, it was BMW North Wales
Good communication as always when a fault was found, I was pushed for time and they made sure my car was ready when required
To be told the car was ready and it was there when I arrived because I could see it and then made to wait 25 minutes to have my own property returned to me was annoying as they knew that, for me, time was very tight.
Despite booking over three weeks before, they couldnt provide a courtesy car. I live over 20 miles away So i had to get my wife to take me to/ from garage. There seemed also seemed be confusion as to how long the work would take.
All went to plan
Booked car in very well. Spotted other fault and recommended getting car in soon.
Loan car was unavailable for the time my car was being serviced, but, a car was left outside my home all day by the driver who picked up my car for service. My car was returned from service unvaleted. Not the sort of service that I expect from BMW!
Not happy with after service valeting. Oil/grease marks found on rear of drivers seat and on seat squab of front passenger seat.Marks not noticed until I arrived home, 20 mile journey to take car back to service point so cleaned off marks personally
I was not given a detailed list of checks and operations carried out, except for a "brake fluid change" and "some programming needed". Spare part for a repair was not in stock so I need to return.Car was cleaned and presented superbly as usual.
For the reasons above
See above - really poor handling of the customer in direct contrast to my experience at all other BMW garages over many years. Usually the service desk put my key in a reader, check that all is OK, talk through what is being done to the car, etc.
Everything carried out efficiently and as requested.
Cost seemed somewhat more expensive than previously experienced.
My car was booked in for an EGR valve re-call . When booked in I was led to believe that the EGR problem would be solved. However upon collection I was informed that I'll have to bring the car in again to have the valve replaced.
Disappointed with the damage that was done to my Car when the work was done and nobody shared with me the damage I found it and had to report it myself taking more time out of my to take the car back to Halliwell Jones
Having a day to spot a oil leak on my new car. It was booked in for a repair and a service as that was needed quite soon. It was picked up on Wednesday and was told I will be noticed by the end of the day. Got it back Friday afternoon..
The car service was done in good time, the cleaning of the car outside was very good,the inside not so because the boot had not been hoovered
For the reasons stated above - staff are friendly, whether you are in a 20 year old 316 or a brand new BMW i8 !!!!
Quite efficient though I was told slightly differing variants of the same thing at several stages.
Everything was arranged for me without having to do anything
Perfect service from everyone in the Chester branch . From start to finish
we were treated as equals and not looked down on
I booked my vehicle in 2 weeks prior for some warranty work to be carried out. I was informed after dropping it off that not all the parts had arrived so my vehicle was in the workshop longer than planned.
the team at chester are highly efficient before and during the service or investigation. any additional work they call before rectifying.
I was having issues with my car. Chester service department were able to get me booked in at short notice. The staff in the service department are friendly and extremely professional, explaining everything thoroughly.
Service took longer than expected and I think it is over-priced
Experienced staff who know what they are talking about.
Great customer service
Looked after from start to finish.!
The dealership did a couple of other jobs on the car whilst it was in for its first service. A small warranty job and adjustment of the headlights as they were pointing too low. So I was very satisfied.
You sorted out the problems as reported
Just great, Mike whatling could not do enough to help me, especially as I had loads of stuff to get out of my car!Lovely attention given to my 5 year old whilst we waited too, she enjoyed her colouring & the biscuits!
Answer as in box above.
Very attentive. Kept me updated constantly. Good handover experience and dedicated area.
Serviced quicker than discussed and car cleaned even in a short time.
Fantastic Service, I know the service is free but my car was not completely clean on the bonnet (hence the 4.7 not 5 rating)
As mentioned above - cannot fault the service
The repair was a few months out of warranty, but HJ were very fair about it as this was 2nd attempt to get it right and they did :-)
Great collection and delivery service by Halliwell Jones. Special thank you to Graham Counsell who collects my car and is always very efficient and professional.
everything is so easy very relaxed
Good customer service and the quality of work is very good
I waited 3 hours for a 10 minute job.Cost is outrageous. £40 to fit a wing mirror glass - a 10 second job!Last time I use Halliwell Jones.
This latest visit to Halliwell Jones was customer service perfection. The gearbox was changed and I paid for an interim service. I was kept up to date at all times by Steve and I couldn't have asked for anything more.
Car failed its MOT the day after Chester inspected and cleared the parts that had been marked as defective in a service a few weeks prior. Also rear camera unit had a fault. The wrong part was ordered meaning a wasted day at the service centre.
Finally someone in the Service dept. were able sort out the issue with the exhaust knocking against the bodywork. Very happy that the problem was finally sorted & the work done, unhappy that it's taken two years as this fault was present from new.
Car was ready on time, and valeted to an exceptionally high standard. Service price was reasonable. Staff were very courteous.
I had work on my tailgate carried out whilst under warranty unsatisfactorily according to dealer. Now out of warranty its cost me £544 it should have been done correctly first time.
I was notified when my car was ready for pickup after the service was completed and on arrival at the Service Centre the bill and attached job completion card was waiting for me.
The customer service was excellent and very efficient and they paid for a taxi to take us to and from Chester city centre. The only thing that let them down was that they did not reset the date on the car computer.
I was advised that the service would take 2 hours and it was actually more than 4 hours before the car was returned
I was dealt with professionally and cordially. My transport issues were also considered and provided for.
Better than most car companies
Good communication, efficient service
Completed in expected time and comfortable wait.
The staff and customer service while I was there wasnt too bad at halliwell Jones Chester it was more the fact the job I asked for wasnt carried out.
Customer Service fine & Service competed on time.
Helpful attitude of Service and Parts staff.
I am always treated well by your staff and the car is always looked after and my requests are delt with
Car picked up and dropped off - problem fixed and car washed and hoovered - absolute minimum disruption to my day - well done
When making initial phone contact to book car in to have split door seal replaced, told there would be a £130 diagnostic charge! Agreed with service dept that this was inappropriate. Service was then fine, but 20 min delay when collecting car.
Although its annoying having to have my car looked at its is made slightly easier with the wonderful staff at Halliwell Jones. From the car collection staff to the service team I am always left happy.
Always excellent customer service and great coffee! Even paid for my taxi to and from the garage. Superb A*
My issue was sorted out promptly and professionally
Very helpful setting service up and within a week was excellent
Collected and dropped car back off after work was done
I have recently changed vehicles from Ford to BMW. The customer service is worlds apart. Next time I need to use BMW I really hope this continues.
If I wanted the use of a courtesy car it was a one month wait so I had a taxi to the train station then a taxi at the other end so for me a lot of out of pocket expense over two days which was then changed to one day incurring further expense.
Work completed as agreed and follow up actions dealt with smoothly
Normally an MOT requires 2 visits, but I was informed that if I cared to wait it would take about 2 hours. Which I did, and could attend to some business, read a newspaper and have a cup of coffee.Better all round.
Felt i received a quality service professionally carried out.
Very good helpful feel comfortable
Sitting comfortably, watching television and enjoying a cuppa - this is brilliant.
They are friendly and efficient
As above - no issues to report at all.
Everything perfect including sorting out a frustrating radio setting issue.
Overall my experience with Halliwell Jones has been excellent this visit was not so good
Kept fully in the picture at all times.
Whilst the issue with the car of part of a recall was not resolved a full explanation was provided and parts are awaited
satisfied with the service but there is room for improvement
We had booked a car for the day whilst ours was being serviced. The one they originally gave us was a series 4 a really lovely car but my wife is disabled and struggled to get in, the staff realized this and quickly changed it to an X3 brilliant.
Didn't realise it would take place in Chester until the day before as I bought the car in Warrington and the service representative was based in Warrington. Warrington would have also been alot more convenient for me personally due to work location.
The only downside was being asked to wait to see the service agent when dropping off my car and again when collecting it, I just wanted to drop it off and pick it up without having to wait just to discuss that my car had been serviced and repaired.
Went in dirty needing an MOT. Came out with an MOT and s somewhat perfunctory clean. Particularly the wheels
It's a reasonable relaxed experience apart from finding a space to park. Especially when the disabled parking is used by everyone. Without a disabled badge being visible.
Difficult to get through on the phone
It irritates me when settings are not returned to where they were when the car was brought in.
Overall attitude of the staff. Also a software update was applied to my idrive which wiped all the settings and I wasnt asked if I wanted it. Its not actually your car to do as you want to it, its mine...
Thanks to Clair Rogerson service advisor at Chester , she kept me well informed as to what was happening to my car .
As above. Sue in particular was great dealing with my recent booking for body work repairs. My only criticism would be that my courtesy car was manual which was difficult to drive following having a manual for 2 years.
The work took less time than I was expecting; while waiting I had access to a desk, power and wifi so I was able to work from my laptop. Free coffee and biscuits help too :-)
All the faults were fixed and did not take too long
No problems everything went smoothly
Generally very satisfied but I do find the non-availability of a courtesy car unless booked many weeks in advance an inconvenience
Nice, friendly and pleasant people to deal with. FOC taxi to and from Chester was much appreciated.
Provide regular updates
They were expecting the car so check-in was fast and painless, they did the work, and the car was ready 5 minutes before the time we had agreed for collection.
Was easy to book my car in for the service and everything was simple and quick. I would have given 5 starts but on collection of my vehicle, my programmed seat settings had been removed and the seat moved for a technician
When I checked in I was told it would take 90-120 minutes. When I pointed out the poster on the wall said 90 minutes I was told it was because of the wash. I stated that I didn't want a wash.The actual turnaround was excellent about an hour.
High quality of service experience with knowledgeable service adviser
I had two cars in for different things and was looked after amazingly Thank you
good service all round
Requirements dealt. With efficiently
The staff couldn't have done any more to help
As above but Id give 5 stars but my arrival to the parking area wasnt great due to a line of cars parked on the lane leading to the entrance to the service garage area so I had to park elsewhere and go in and ask about the parked cars.
When checking the car in I was asked if I wanted the car washed to which I replied yes. On picking the car up the vehicle had not been washed. Somewhat disappointing.
No problem, atmosphere good staff excellent
Good service good communication but wiper blades a bit pricey
Overpriced !!! £380.00 for an oil and filter change, ridiculous!I was not told of the price until I was in a taxi after dropping the car off. They had the car for an hour and twenty minutes. Told me my lights worked etc.. please!??Padded out bull.
Good service from the staff
-Whoever deals with you,is always helpful,professional, polite and knowledgeable.-In the most recent service particularly Steve Panter, Service Advisor.
Smart clean facilities and efficient service.
Because I wasnt given the opportunity to demonstrate the problem with a test drive. Unnessesary work and expenditure was carried out as a result.
Not 'completely satisfied' because failure to record my registration plate correctly seems to be an ongoing and niggly problem: NOT S3 SPK, but S3 SRK!
Good service but missed a leak in my water system after it had been in to diagnose the problem.
I got a phone call when my car was ready and when I arrived at the garage my car was brought to the show room for me to jump in and drive away,I was expecting to walk to the end of the car park to pick it up
Service went well. well organisedhttps://www.bmwsurveys.co.uk/surveys/bmwuk/aftersales?pageIndex=1#
Only let down was not being kept informed of pick up time after I received video of completion.
The staff at Halliwell Jones Chester are quite unfriendly and dismissive.
drove straight in , promptly dealt with, everything explained to me. Not sure about the service video sent to me , it just showed the car with the bonnet open for a couple of seconds
Well received on entry to the service area, everything explained, and work carried out to the previously agreed times. Full explanation on completion at the time of pickup.
If the wife said customer service was good then it must be good!!
I have a walking impediment and required access to the bus stop which was a good 10 minutes walk for a non disabled person.The staff kindly drove me to the bus stop which allowed me to get my bus home
The whole experience was efficient from booking to the service itself. No fuss, just drop the car and they do the rest. The courtesy taxi in to town is a very nice touch.
the vehicle looked very good
No faults here!
Great service from Gareth Roberts who handled the problem from start to finish, across multiple visits, keeping me updated throughout.
Steve Wakeman is a fantastic asset to your company.
The only slight problem was a 6 or 7 minute delay whilst waiting to collect my car
The fault was found and repaired quickley
Nice new purpose built service department which made the experience straightforward and pleasant.
Drop & collected car at designated times
Staff were polite and efficient. This was reflected in booking the service, checking the vehicle in at the service centre, making sure I was contactable, keeping me informed, making me aware of the cost and having the vehicle ready ahead of time.
As usual looked after by the staff superbly. Jobs completed exactly as requested.
Very pleasant and efficient staff.
Smooth running, easy contact and job done effectively
Ask q1, otherwise would have been 5 star. This survey won't let me finish unless I adjust this section to 5* . I GIVE THIS SECTION A 4 * RATING. PLEASE ADJUST YOUR SURVEY TO ALLOW
Everything fault my car had was dealt with very prompt and the staff were very proffesional
The video was very good as it explained everything they picked up. You were aware of any issues before picking the car up
The level of customer service i received from Mike throughout was excellent
Fantastic service from purchase to service
Updated throughout the whole experience whilst waiting for my car to be repaired. Didn't have to chase. I like that.
Wait time to see a service person too long having booked an appointment.
This is the first visit in 4 where the work was completed without requiring a further visit.For this visit I am completely satisfied.
Resolved the issue within 20 minutes
Good experience, smart waiting area, helpful, friendly staff, efficient
Excellent handover experience only slight negative was how long took from agreeing to buy the car to it being ready for collection with little communication to explain the delay
Friendliness, professionalism, regular updates on progress, and great handover service.
I was given time to examine and experience the car that suits my disability needs.
Again excellent communication
Louis McCallow and Eve Mellon we absolutely brilliant! The delivery was on time and the vehicle as expected.
Efficient, friendly and seamless.
The sales assistant (Francesca) who I dealt with throughout was fantastic and actually changed my original thoughts on the the car I was going to purchase for a higher spec model
No issues and no complications
When we collected the car it was ready for us to collect we were given a run through the controls which were easy to understand and we drove off to go home in our lovely new BMW CAR totally satisfied congratulations to Halliwell #Jones of chester you
very long delivery time
The service we received was extremely good, our two sales men involved were Stephen scoffield and Mark Wainwright, we were always treated very well and kept informed of everything with no rush at all on ordering/ delivering and handover was excellen
I always felt comfortable in the centre. Lisa was extremely helpful and always on hand to help out if I needed help or assistance
I am still waiting for delivery of my car
Allan Gilliard has been most helpful with the purchase and aftersales I would be very happy to specifically recommend him to others.
Again excellent treatment and service by the team at the dealership.
Overall the experience dealing with Halliwell Jones is very positive with attentive sales and servicing staff past and present. I was dealt with courteously and professionally. Great choice of biscuits to go with the complimentary cappuccino.
Great service, friendly staff with no pressure.
Just very good
Staff are all lovely and professional
Always found Halliwell Jones easy to deal with
Although the vehicle handover was thorough, the actual presentation of the car to us was far inferior to others bought
Louis our salesman allowed us to have a decent test drive which other manufacturers had not allowed us to do. It was a very unpressurised experience as well and we were given time to think things over. Knowledge of vehicle was really good as well.
The whole process was trouble free.
Very friendly staff and good customer care.
I was made welcome times
I was treated very professionally and with respect. All my specific requests in relation to the vehicle I wanted to purchase were met and I have to compliment Frankie Hanslip for keeping me regularly updated on progress of the sale.
Every step of the way with buying my new car was explained in full by Scott Parker. Nothing was too much trouble and he was always helpful and friendly.
Overall everything was really good
Steve ensured I had an excellent experience.
Excellent customer service and after care
Seamless service - Frankie the sales rep was superb
In the main the purchase/delivery went well.
Time taken to go through everything with me. Made sure I was completely confident before I drive away and the feeling that I have him there if I need anything is really reassuring. Thank you so so much
I was not looking to purchase a bmw but was convinced of the benefits v a jaguar I had previously owned.
When we arrived at the garage we were met by a lady who made us a coffee and was very friendly and chatty.
Very attentive staff.
The sales person I dealt with was good.