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I've just received the best service from BMW and the dealer for my car.A major fault developed on my car which destroyed the engine, this was replaced by BMW with no cost to myself other than diagnostic of fault.A confidence booster for quality.
Now have to walk past the service agents and go to the receptionist upon arrival to hand over keys, meet and greet on arrival seems to have stopped
Looked after by service managers very well
Initially I was told that I would have to wait all day for my car. I did confirm that when I booked in for service and mot I did say that I would have to wait for my car. My car was ready by lunchtime.
Always room for improvement
Becasue everything I asked for was carried quickly and efficiently.
I felt confident that my car was checked over properly.
Nothing is perfect
Connected drive was to be repaired however it is not working correctly and have booked car in again in Jan to have it repaired.
Well dealt with by service receptionist Emily who explained the costs and the charge for tracking which I had requested
the staff were courteous & helpfull.
As above - probably would not use this BMW garage again
We have a service plan and everything runs smoothly.
The service happened as they said it would andin the time frame given
large modern showroom with efficient staff providrd prompt and efficient service.
Work was completed to a high standard, but not all issues resolved on the day requiring a further appointment. Again I have to wait another month for an appointment, hopefully my vehicle is not damaged by the fault in this period!
The initial slow response to my requests for help were not appreciated and mean I cannot say that I was completely satisfied.
Nothing to add. Perfect service. I liked the fact that you suggested a taxi share back to the business park. Good thinking.
No problems and efficient
Just very pleased with all aspects of the service on the day.
Everything explained well to us when we came to collect car.
3 and a half hours it took. Not one person approached me to explain why.
It is very pleasant feeling in the reception area as is the taxi service into Chester. However, having been told to return to Halliwell Jones by 12.30 - 1.00 my vehicle wasnt ready for me to drive away until after 2.00
As previously mentioned, service staff were excellent, but fault was missed during the service/end of warranty check.
Surprisingly personal service was not expected from large corporate brand!
1. Both 01244 393600 and 0800 9996364 went unanswered despite repeated attempts. 2. Requested service confirmation text never arrived.3. Online service pack checker not working.4. Halliwell Jones Chester forgot to reset my cars service alerts.
At noon I was told needed urgent replacement tyre. No tyre was available although it was a standard issue. The work would have to wait until another day. I couldn't keep the courtesy car. Kwik fit sorted it immediately (20 minute job)
Receptionist is fine and efficient, but each time I visit the service center I have to wait in excess of 45 mins before I am attended to, even when I am given a collection of vehicle time slot i still am left waiting for 45 mins plus??????
waiting for a conclusion to my issue
Repairs carried out quickly and efficiently.
Was welcomed at the service area and taken to the person who would take me through the process. Everything was explained and the few questions I asked were answered satisfactorily. It was a positive experience and I am not aware of any improvements.
For the reasons above plus. At BMW you are paying for a premium product and service, I had far better service at local non dealership garages.
Great facility and service
Couldnt fault it. Topped off by the fact you also cleaned and valeted the car.
It could have been better as noted in my first answer. Also, competitors either offer a courtesy car of provide a lift hom. Haliwell Jones only paid for a taxi to the local railway station.
Buying the car from the dealership was a joy and no issues at all, completing the warranty work was also no problem, the service wash of the car afterwards was shocking.
Did what was needed in good time.
Repairs very expensive MOT expensive.I know this includes a car wash however Mot,s else where are only £40 ish
Service and repair carried out correctly and within quoted timescale.
Service good, no courtesy car though
The tyre pressures were reset - wrongly. Not supposedly part of this service and could not be explained by the service manager
As explained above
Service experience so easy and efficiently.
Decided to wait. Was told 2 hr max but thought an oil change would be very quick. In the event was just over the 2 hrs and seemed a very long time for a simple job. Still satisfied overall though.
As above repeat visit costing me time and money and issue not resolved 100%
A very nice environment, friendly helpful staff, makes for a great experiance.
Staff were very professional
Getting through to ANYONE was very, very difficult - new central reception system is hopeless.
Very helpful staff
As above, 2 issues were pointed out at service but not redolved. Both issues are obvious but I was told they could not identify any issues. Issues are excessive vibration, obvious as to be obtrusive in the cabin and brakes clunk at slow speed.
The staff are very polite, but found it took very long time to do a simple service and I also that it is very overpriced, also believe a valet would make it better instead of a quick wash and hoover.
Good communication as always when a fault was found, I was pushed for time and they made sure my car was ready when required
The car was not purchased from Chester, it was BMW North Wales
I did take issue with your solution to a small nail in a tyre, a new tyre at £240? This solution was declined on the basis it was repairable. And was taken down the road to ATS. As it transpired the nail was so small it hadn't punctured the tyre
All went to plan
Booked car in very well. Spotted other fault and recommended getting car in soon.
Loan car was unavailable for the time my car was being serviced, but, a car was left outside my home all day by the driver who picked up my car for service. My car was returned from service unvaleted. Not the sort of service that I expect from BMW!
Not happy with after service valeting. Oil/grease marks found on rear of drivers seat and on seat squab of front passenger seat.Marks not noticed until I arrived home, 20 mile journey to take car back to service point so cleaned off marks personally
For the reasons above
See above - really poor handling of the customer in direct contrast to my experience at all other BMW garages over many years. Usually the service desk put my key in a reader, check that all is OK, talk through what is being done to the car, etc.
Everything carried out efficiently and as requested.
Disappointed with the damage that was done to my Car when the work was done and nobody shared with me the damage I found it and had to report it myself taking more time out of my to take the car back to Halliwell Jones
Having a day to spot a oil leak on my new car. It was booked in for a repair and a service as that was needed quite soon. It was picked up on Wednesday and was told I will be noticed by the end of the day. Got it back Friday afternoon..
The car service was done in good time, the cleaning of the car outside was very good,the inside not so because the boot had not been hoovered
For the reasons stated above - staff are friendly, whether you are in a 20 year old 316 or a brand new BMW i8 !!!!
Perfect service from everyone in the Chester branch . From start to finish
we were treated as equals and not looked down on
I booked my vehicle in 2 weeks prior for some warranty work to be carried out. I was informed after dropping it off that not all the parts had arrived so my vehicle was in the workshop longer than planned.
the team at chester are highly efficient before and during the service or investigation. any additional work they call before rectifying.
I was having issues with my car. Chester service department were able to get me booked in at short notice. The staff in the service department are friendly and extremely professional, explaining everything thoroughly.
Service took longer than expected and I think it is over-priced
Experienced staff who know what they are talking about.
The dealership did a couple of other jobs on the car whilst it was in for its first service. A small warranty job and adjustment of the headlights as they were pointing too low. So I was very satisfied.
Looked after from start to finish.!
Answer as in box above.
You sorted out the problems as reported
Just great, Mike whatling could not do enough to help me, especially as I had loads of stuff to get out of my car!Lovely attention given to my 5 year old whilst we waited too, she enjoyed her colouring & the biscuits!
Serviced quicker than discussed and car cleaned even in a short time.
As mentioned above - cannot fault the service
The repair was a few months out of warranty, but HJ were very fair about it as this was 2nd attempt to get it right and they did :-)
Fantastic Service, I know the service is free but my car was not completely clean on the bonnet (hence the 4.7 not 5 rating)
Very attentive. Kept me updated constantly. Good handover experience and dedicated area.
Good customer service and the quality of work is very good
everything is so easy very relaxed
Car failed its MOT the day after Chester inspected and cleared the parts that had been marked as defective in a service a few weeks prior. Also rear camera unit had a fault. The wrong part was ordered meaning a wasted day at the service centre.
This latest visit to Halliwell Jones was customer service perfection. The gearbox was changed and I paid for an interim service. I was kept up to date at all times by Steve and I couldn't have asked for anything more.
Finally someone in the Service dept. were able sort out the issue with the exhaust knocking against the bodywork. Very happy that the problem was finally sorted & the work done, unhappy that it's taken two years as this fault was present from new.
Car was ready on time, and valeted to an exceptionally high standard. Service price was reasonable. Staff were very courteous.
I had work on my tailgate carried out whilst under warranty unsatisfactorily according to dealer. Now out of warranty its cost me £544 it should have been done correctly first time.
I was advised that the service would take 2 hours and it was actually more than 4 hours before the car was returned
The customer service was excellent and very efficient and they paid for a taxi to take us to and from Chester city centre. The only thing that let them down was that they did not reset the date on the car computer.
I was notified when my car was ready for pickup after the service was completed and on arrival at the Service Centre the bill and attached job completion card was waiting for me.
Good communication, efficient service
Better than most car companies
Completed in expected time and comfortable wait.
The staff and customer service while I was there wasnt too bad at halliwell Jones Chester it was more the fact the job I asked for wasnt carried out.
Car picked up and dropped off - problem fixed and car washed and hoovered - absolute minimum disruption to my day - well done
Helpful attitude of Service and Parts staff.
Customer Service fine & Service competed on time.
I am always treated well by your staff and the car is always looked after and my requests are delt with
When making initial phone contact to book car in to have split door seal replaced, told there would be a £130 diagnostic charge! Agreed with service dept that this was inappropriate. Service was then fine, but 20 min delay when collecting car.
Although its annoying having to have my car looked at its is made slightly easier with the wonderful staff at Halliwell Jones. From the car collection staff to the service team I am always left happy.
Always excellent customer service and great coffee! Even paid for my taxi to and from the garage. Superb A*
I have recently changed vehicles from Ford to BMW. The customer service is worlds apart. Next time I need to use BMW I really hope this continues.
Very helpful setting service up and within a week was excellent
Work completed as agreed and follow up actions dealt with smoothly
Normally an MOT requires 2 visits, but I was informed that if I cared to wait it would take about 2 hours. Which I did, and could attend to some business, read a newspaper and have a cup of coffee.Better all round.
Felt i received a quality service professionally carried out.
They are friendly and efficient
Before and after Christmas we made several visits as we purchased 2 cars and each time ALL the staff were welcoming and accommodating.
Excellent customer service the motablity rep at halliwell Jones Chester Stephen scoffield was was excellent he took the time to explain everything properly and on hand over of vechicle he explained in detail how everything worked very nice man
We were seen on time and everyone knew their role.
Very pleased with all staff and the attention to detail.
No issues as such, I'm sure there is room for improvement
Frankie was just excellent from start to finish. Cant ask for more.
Salesman was professional and addressed all my questions
Slick, modern operation
EVERYTHING ABOUT THE DEALERSHIP WAS PROFESSIONAL AND STAFF VERY POLITE
We were made to feel like valued customers from end to end.
Everyone was pleasant, easy to talk too and very helpful. My salesperson, Scott Parker was top drawer.
Steve Wakeham at the halliwell Jones site in Chester provided an excellent, honest and reliable sales journey. Happy to return.
I am very satisfied with the service I received. I believe this was because of the excellent service that was given to me
Good service, clear and helpful both from finance and sales team
Could not have been bettered!
I can not find any flaws with the service received at the centre. From going through my options to buy a new BMW, to the actual delivery of my car, excellent service.
No reasons not to be
Everything was straight forward and I was kept informed of expected delivery date. When I came to collect the car all my questions were answered and it didn't feel like I was being rushed. Am really impressed with the entire process.
Excellent handover experience only slight negative was how long took from agreeing to buy the car to it being ready for collection with little communication to explain the delay
Friendliness, professionalism, regular updates on progress, and great handover service.
Louis McCallow and Eve Mellon we absolutely brilliant! The delivery was on time and the vehicle as expected.
Efficient, friendly and seamless.
Again excellent communication
I was given time to examine and experience the car that suits my disability needs.
No issues and no complications
The sales assistant (Francesca) who I dealt with throughout was fantastic and actually changed my original thoughts on the the car I was going to purchase for a higher spec model
When we collected the car it was ready for us to collect we were given a run through the controls which were easy to understand and we drove off to go home in our lovely new BMW CAR totally satisfied congratulations to Halliwell #Jones of chester you
very long delivery time