Halliwell Jones Chester Star Rating
Sales
20 comments from 65 reviews
Service
42 comments from 105 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"It was very good."
"I paid 770 for the service for my M3 and I was seriously concerned by the manic 'front of house' atmoshere and the poor experiences re tear in my leather long wait dirty car etc One begins to question the competancy of all mechanics staff"
"Dirty fingermarks on the steering wheel etc"
"Very professionally dealt with. Only slight complaint was that it was not made clear to me exactly how long car would be required."
"One day after service a message came up stating that if engine was switched off car may not be started again."
"Cramped parking area, kept well informed of the progress, good facilities, especially the bacon sandwiches"
"very welll handled."
"I was completely satisfied with how the work was organised and completed, but BMW dealers are just too expensive."
"When i took my car in the dealership asked if i would like it washing i said yes but when it was returned to meit wasn't very well done."
"Dirty on handover, car had 100 extra miles on it"
"The sales team are first class. The desk service males aloof and give the impression they do not want to talk with me."
"Completely. I am very happy with the dealership. I have been a customer of theirs for 14 years."
"See previous response"
"they picked up the car on friday at 230 pm i rang at 430 pm and they said thet would ring back on phone call i rang on sat am they said they would ring back did not till mon 400 pm i watched my new bmw go away i think a phone call from the dealer"
"Oil Temperature gauge replaced with no noticable difference."
"It was an unexpected vist and the staff made me welcome with complementary efreshments."
"The car came out with a fault that it did not go in with. NO explanation was given."
"excellent service"
"They couldn't get me through to the dealership to make an appointment."
"Parking is somewhat limited, I was impressed that when I collected my vehicle it had been washed"
" They were very efficient.They were very quick. The hot chocolate is terrible."
"The front car park was over used customers parked were blocked in. The dealership was that busy the atmosphere was manic."
"Excellent"
"The dealership is very good"
"You tell the dealer the problem, go to the dealer and wait 2 hours for the dealer to tell you your problem that you already know, then have to return to have the work carried out when parts in stock and wait again."
"Much better than another service i have had from Halliwell Jones Chester ."
"Excellent reception excellent service manager and timely completion of work.However I had expected my MOT to be 'free' as part of the original purchase package, but it was actually charged."
"The garage did not resolve any issues which should have been covered from the used car warranty and only did the service not covered by the warranty"
"The dealership was used to me coming in after so many visits, in the end the service manager had to get involved."
"Very busy dealership you have to book in advance to get in. Sensor failure required 2 visits to sort"
"Very pleased with the taxi arrangements"
"Excellent service, special mention to Dave"
"It's generally very good."
"Did inform the dealer needed to have the vehicle back in time to pick my daughter up from school, i was in the dealership waiting and had to enquire were the car was after the time needed to collect my daughter, the vehicle then had to be rushed."
"Very friendly and helpful. A pleasure to take your car in and see them."
"Excellent service, nice area to have unlimited coffee tea, etc"
" The car was serviced satisfactory however I had brought the car in for a boot light which remained on when the boot was shut. The dealer was unable to find the fault or replace the boot lock it took 4 visits to rectify"
"No courtesy car for 3 weeks, no offer of compensation for the inconvenience of a faulty car. They have had enough time and opportunity to fix this problem"
"Excellent service, as is normally the case."
"Was told I did not have a problem but after leaving car at airport for 2 weeks the battery was completely flat. Could not see the car prior to this for a week"
"In my opinion the dealer at Chester and Warrington failed to identify problems from day one. Only now after doing 71669 it is upto specification. Front and rear brakes are making a squealing noise."
"more resonsive staff and better selection of drink"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Exceptional customer service as usual very happy with Halliwell Jones and Nick Vose."
"We were treated with the utmost respect and curtesy when buying our latest BMW X5. Everyone was friendly, the salesman talked us through the workings of the car, it is how you expect to be treated and we were not disapointed"
"Great service from all"
"We had quite a possitive experience at Halliwel Jones.The sales person, Nick Vose was very helpful and explained everything about the car really well."
"Extremely satisfied, very efficient and professional"
"Both the sales representative and the finance manager were polite, professional and informative"
"Salesman excellent helpful, kept informed whilst waiting for delivery. Felt very pressured by finance department to sign up for extras GAP, tyre insurance there and then however."
"special thanks to stephen scoffield who was very courtesy and helpful throughout credit to you and andy was very good as well"
"Disappointed that delivery was delayed by 2 weeks from the original date"
"Process was let down by the final preparation of the vehicle at Warrington. Carwas not ready when it should have been."
"Dealership was great. Sales exec, Stuart Holland was outstanding. His knowledge of product was perfect, attentiveness and helpfulness was faultless. He was not overbearing and pushy and I would not hesitate to return and to recommend to others"
"Excellent customer service, very friendly"
"Sales excellent but poor car parking on site stops me giving a 5 star rating"
"very satisfied"
"Excellent, friendly, treated both my partner and I like equals. Stuart was exceptional"
"I felt that the whole experience was excellent."
"very friendly"
"Fantastic salesman"
"Sales Executive s product knowledge, attention to detail customer focus was superb"
"A really nice experience and faultless service, they even parked my car in the car park for me. Excellent handover from Nick"