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ABOUT HALLIWELL JONES CHESTER

Browse through our latest news and vacancies or meet our friendly team using the tabs below.

Meet the team

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Steve Scoffield

New Car Sales Executive

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

John Buckley

Used Car Sales Executive

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was carried out efficiently and almost within the promised timescale.and they even cleaned the outside of my car.

Service

Quick and easy communication.Always kept informed. Love the video chat.

Service

At 12.00 I noted that my vehicle was in the bay ready for collection. At 12.25 I went to reception to see what the delay was and was told that the person dealing with my car was on lunch break. 12.45 when a rep. managed to fit me in.

Service

Did exactly what the car was in for and I was kept informed of the progress throughout.

Service

Personal contact is good. Online Comms are poor.

Service

Because I was completely satisfied!

Service

I would have liked some evidence that the work had been carried out.

Service

Very happy to help and very professional

Service

The staff were very helpful and courteous

Service

Although the service was completed additional jobs were not done due to parts being required which I am still waiting for!

Service

only negative is the price. i feel it is a little overpriced. but customer service wise the staff were great.

Service

Easy to arrange the service and staff were friendly and provided and excellent service.

Service

Only let down by continued rattle from drivers door

Service

The service advisor at Halliwell Jones James Whitfield was actually very helpful and kept me informed and managed to fix my car. He has provided me with his contact details for any future issues which was helpful and appreciated.

Service

Things were completed in a timely manner and my situation was resilved

Service

Tried to book service, it took three phone calls as no one returned my calls.

Service

Usually get the job done to my satisfaction but a rattling noise reported is still there

Service

I was told over the phone it was a 2 hour window, and then upon arrival I was told my car would be ready by the end of the day (longer than 2 hours).

Service

Very Good Customer Service

Service

Un able to fix the tailgate opening with the foot motion. Even the Service person could only get it to work 1 in 10times. I now need to take it back in.

Service

1) the trip computer was not reset to show the mileage/date of the next service2) I have a pre-paid service plan for my vehicle. I did not receive an invoice for the cost of the service, and so have no knowledge of the remaining service credit.

Service

There was a BMW representative waiting for me as I arrived, so no wait. The car was taken away, serviced out of sight and returned washed and dry, with all details provided. It was good, although a 'delay' meant I had to wait twice as long as told.

Service

With service

Service

Excellent service with the people I dealt with at the centre but the lady I spoke to on the phone to book the appointment wasn’t that good. She wasn’t welcoming and a bit abrupt

Service

I was told it would be a two hour while you wait. Waiting room comfortable, magazines papers, tv, free coffee. Professional service and was two hours on the dot.

Service

Again proffessional and caring.

Service

Great service and superb facility to rest in whilst I waited.

Service

Great to be able to continue to work in your reception while the car is being serviced. Coffee and car wash are an added bonus.

Service

All the work that was carried was done to an excellent standard as per the quotation. I was very pleased.The only negative was that some marks were left on the cream leather seats, but this was rectified by BMW giving the car a free valet.

Service

as a long standing customer I am satisfied with as usual

Service

Explained everything

Service

Efficuent, explain the problems and have excelkent customer service

Service

Attentive, punctual and personal

Service

The customer service advisor and ladies on the reception desk made my experience very positive.

Service

Would have given 5 stars but they failed to supply the screen wash as I was charged for, awful job on washing the car, only half the car washed, the black they paint onto the tyres ran all over the alloys, it looked as if they were covered in oil

Service

Nothing much to do on this 18K service (Oil and oil filter) - little to go wrong. Also rear BMW badge replaced under warranty and squeaking doors (window seal rubbers to shadow line trim - PTFE tape used at contact point - crude but effective).10/10

Service

Great service, makes you feel part of something special

Service

All went smoothly. Great that I had existing service plan, so no cost also.

Service

Great staff, friendly and welcoming, turn around was quick, and staff will do anything to help and resolve any issues with the product.

Service

The car was ready -I could see it in the bay, and it was a fruther 20 minutes before I was advised it was ready. service took more than 90 minutes as advisedAlso price quoted was not price when I went to pay, nearly £100 more, this was rectified

Service

Car courtesy car was ordered and due to our commitments the drop off of bmw was delayed until next morning. However, the local enterprise car hire in Chester did not re-reserve the car for us hence delay on the arrival to BMW service for us to depart

Service

Good service when I go there

Service

Everything was done (even though a new part has to be replaced with another new part within 24 hours).

Service

The service was carried out to expectation and the car was immaculate when it was returned. I would have given 5 stars if I had not had to wait for 20 minutes when I picked it up after its service.

Service

Nothing too much trouble. Kept informed all the time.

Service

Normally this would have been five stars but on this occasdion my car has been in to address the following. Creaking noise- suspect to be eithr flexing/slight movement of the interior plastic or the doors. This is my 2nd bm with the same failure!!!!

Service

Only reason why I'm not completely satisfied is that I had to wait for 20mins when dropping the car off. No big deal in the grand scheme of things.

Service

The service advisor Gareth was great and very informative in all areas of the service being provided. Good communication throughout the period my car was with the centre which was appreciated.

Service

Arriving and checking in car , serviced and car washed and valeted on completion of work.

Service

Rear tyres where required for the car to pass the MOT, this was authorised there and then, but no tyres in stock! Returned the following morning as requested - tyres still not available. On the third visit the tyres were fitted.

Service

As above. Work dine was OK, I was not told I would get a cideo sent of inspection on my vehicke so was a little perturbed to get it on my phone, I thought there was a major problem but its just the engineer doing a walk and talk of major items.

Service

Very happy just a little disappointed there were no courtesy cars available whilst my car was having its service done. Had to get some additional childcare as wife was away.

Service

Explained problems I had with vehicle. In the main these where dealt with but others which could be considered minor where not.

Service

Seemless handover between sales ( Mark Wainwright-CHESTER) and Service department. Very impressed with overall professionalism and courtesy.

Service

Only 2 hrs, pleasant staff and surroundings

Service

Excellent facilities, kept informed of progress, good communication

Service

I had great difficulty contacting them by phone.I arranged a waiting appointment for disc pad replacement. I was told it would take a max of 2 hours. It took almost 3 and I was kept waiting even after being told my car was ready

Service

The initial booking was lost, if I hadn’t rang for another issue the dealer would not have had my car booked in.

Service

The trade in agreement / negotiations for the new car, were completed without fuss and resolved quickly to everybody's satisfaction. Additionally, the delivery date was far prompter than I expected.

Sales

From host to sales to finance all exceptional. Only thing letting the garage down is the way the cars are being prepared.

Sales

Very well greeted by receptionist, Julie. From the start to the finish of the purchase, the salesman, Steve Scoffield, handled everything perfectly. Very light and spacious showroom.

Sales

Very friendly staff at all times.

Sales

The salesman Stephen Ricketts was easy to talk to and found the car we wanted, he’s a credit to your company