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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
547 ratings and 376 comments received in the last 90 days.
23 October 2026
Friendly, courteous staff members and took time to demonstrate and explain car functions.
11 October 2026
Chris at BMW Chester was really attentive and helped me spec the perfect car for me
10 October 2026
Great advice and offered lots of options to ensure I got the best car for my requirements.
09 October 2026
Great service from sales team
09 October 2026
The sales process went smoothly as did the handover of my car any questions i had in between were dealt with quickly
05 October 2026
Amount of paperwork/e-mail is somewhat overwhelming, otherwise always been very happy with service provided by Halliwell Jones.
04 October 2026
Ryan was very helpful throughout the whole process with his initial appreciation of my exacting requirements and made every effort to secure a deal that suited all parties.
02 October 2026
Every member of staff who we dealt with are professional in their respective roles. Initially we went to view a pre owned car. We then decided on a new BMW. Both John from used car sales to Joe who we dealt with in purchasing the car.
30 September 2026
Competent & likeable staff.
29 September 2026
Excellent service by Tom at Halliwell Jones Chester. Went throigh all pur options, he was very patient and gave a lot of good advice to help us decide which vehicle was best for pur needs. Vehicle ready in under a week, great experience!
27 September 2026
Steve was great
25 September 2026
From making the enquiry about changing my previous BMW to picking up this new one my experience was absolutely fantastic. Steve Wakeman has dealt with this purchase and has been absolutely brilliant from keeping us updated and handing over my new car
20 September 2026
The whole experience and service from BMW was excellent. The attention I received from sales executive RYAN CHUTE was outstanding from the moment I walked into the showroom (Halliwell Jones Chester) until the time I collected my new BMW 5 days later.
15 September 2026
The salesman Tom Bracegirdle was extremely helpful and personable.He assisted me in every respect with regard to the operation of the new vehicle.
15 September 2026
Ryan was so knowledgeable, friendly and accommodating.
10 September 2026
Ryan has been brilliant. Nothing has been too much trouble. He has made the whole experience very easy from start to finish.
05 September 2026
Had no issues at all. Ryan was the sales person who I dealt with. I'm absolutely delighted with my car.
25 August 2026
Excellent experience with Tom Bracegirdle in Chester. Tom was brilliant to deal with and made the whole process of buying a new car very stress free. He was good at communicating and answering any queries. Great at explaining everything in my new car
17 August 2026
Ryan allowed me to have a good look at the vehicle prior to speaking to me. When we spoke he explained everything in easy to understand terms. He was not at all pushy and it was a pleasure to speak with him.
16 August 2026
Friendly, helpful knowledgeable staff who wanted to help me to buy a car
16 August 2026
Thomas Bracegirdle was extremely helpful and efficient.
04 August 2026
I had an excellent sales experience. I feel as though I am a valued customer and everyone that I've dealt with has been knowledgeable, personable and helpful.
25 October 2026
This was a warranty job and was done quickly and no issues occurred.
25 October 2026
It's expensive. But then covering the cost of an expensive showroom is goingto puush prices up.
25 October 2026
Good customer service, professional work carried out
25 October 2026
Efficient and prompt service. Excellent customer facing care
25 October 2026
Great service and pleasant experience from welcoming staff
25 October 2026
Good efficient service, excellent communication throughout
25 October 2026
Very good communication and help when courtesy car was needed
24 October 2026
Excellent Customer Service as usual, going above and beyond.
24 October 2026
I was looked after by, Matt Rae @Halliwell Jones. He was professional and courteous on drop-off and on collection. The post-service video was an informative addition to the service and I received a requested quote for an additional key in good time.
24 October 2026
Having bought the car from you and only driven it about 4000 miles couldn't believe the front and rear brake pads and front discs needed replacing. Complained and things were rectified, but someone with less knowledge would have been ripped off!
24 October 2026
Everyone was so friendly, helpful and professional. I was kept informed too and everyone loved my dogs!
23 October 2026
A very professional service throughout.
22 October 2026
Fast & efficient .x
22 October 2026
Tyres returned flat. Car play disconnected. Car cleaning cursory
22 October 2026
Very professional from start to finish. The gentleman who looked after me couldnt have been more helpful if he tried. Great experience.
21 October 2026
helpful customer service
21 October 2026
Drop-off was quick and easy. Collection a little slow, seemingly to ensure that I will give a suitably good survey response?!
21 October 2026
Great service from the staff
21 October 2026
i had to be able to work wile my car was being serviced and tested for its MOT. The staff made it possible for me to have privacy when I needed it. Thank you.
21 October 2026
Easy and no hassle.
20 October 2026
Everything completed, I was kept informed and when a delay occurred it was explained, and well managed.
20 October 2026
Good service and friendly atmosphere from the staff. I had a good first experience of BMW / H-J after sales services
20 October 2026
Very helpful
20 October 2026
Great customer service
19 October 2026
Waited for 5.5 hrs to get vehicle back
19 October 2026
Once again the usual prompt efficient service provided by the team and Service Advisor.
19 October 2026
Good service
19 October 2026
You checked out the recall and sent me on my way
19 October 2026
I dropped my car off just before 10.20am with a view to collecting it after 4pm with this in mind, no phone call to say it was ready so called in to collect it, to be told it hasn't even been to the repair shop, so went home without my car.
19 October 2026
completely disorganised, rude attitude and the car wasnt ready after being in for a full day and even though the brake pads were flagged as needed I did not receive a call to see if I wanted them replaced which means I now need to book it in again
18 October 2026
friendly and efficent
18 October 2026
Quick turnaround
18 October 2026
Initial greeting was somewhat frenetic, due to staff shortages. However, when I was handed over to Matt, I was pleased with how things were handled, and that Matt kept me updated during the process.
18 October 2026
Good, prompt service. Timely progress updates. Followed my request not to wash/valet the car.
18 October 2026
Always a good polite and professional service.
17 October 2026
Told me to give them a 9 or 10
17 October 2026
Very Efficient Service from BMW
16 October 2026
Premises clean. Staff business like. A full day for straight forward task, impression was the staff and facilities were over worked. Car had to be returned a few days later to have the work rectified. Whole experience not great , not awful.
16 October 2026
All very simple and good service
15 October 2026
As always professional friendly and fully informed
15 October 2026
Mike was extremely pleasant and professional and kept me informed every step of the way.
15 October 2026
From reception to booking in with Mike was easy
15 October 2026
Just excellent service. Kept informed of progress and cost, and all work carried out on time at reasonable cost.
14 October 2026
All work done on time and Mike kept me informed
14 October 2026
Very polite staff. Kept me updated on the progress. Video received detailing what had been checked.
14 October 2026
Quick, efficient, great personal contact / service (not a bloody AI chatbot)
14 October 2026
Excellent service from the start, meet & greet at the express check in.
14 October 2026
Great communication, and quality of work.
14 October 2026
When I returned to pick the car up, I was told to wait in the waiting area. After 45 minutes sat there, I was then told the car hadn't even been looked at. In all I wasted over an hour and a half where I could have been doing other things.
14 October 2026
Excellent customer service from Matthew chasing the warranty company who dragged their heels
13 October 2026
The service was professional and efficient. Staff were friendly.
13 October 2026
When I arrived at service desk, I was informed that my brake fluid service was not a waiting appointment, this was incorrect. I had specifically booked a waiting appointment as I live 20 miles from dealership. Waited nearly four hours.
12 October 2026
Internal valleting not the best inside windscreen smeared. Workshop good
12 October 2026
Excellent all round service
12 October 2026
Very efficient service and kept me up to date with the progress of work being carried out.
12 October 2026
Excellent attention to detail by Matt. Kept me fully informed at all stages
12 October 2026
Work was completed in time lines predicted
12 October 2026
Very satisfied
11 October 2026
Easy to book and check in and drop keys
11 October 2026
Usual high standards no issues
10 October 2026
Why allocate a slot, which means nothing
10 October 2026
The sevice is exelent and you are always updated on what is going on and how much it will cast. It is a very efficiant service and the staff are first class
10 October 2026
You failed my car for illegal plates. One phone call to me & I explained that legal plates were in the boot. £55 to remove plates & replace. Would you fail a car for a bulb? For a windscreen wiper?
10 October 2026
Amazing service from start to finish
10 October 2026
Because i was happy with my visit!!
10 October 2026
Great service
09 October 2026
Good service and informative as the repair went along
09 October 2026
Excellent customer service
08 October 2026
Damaged part and recall issue completed atthe same time.
08 October 2026
You let me drive away with a frayed aux belt. I then had to re book in to have that fixed as it was essential. Before I could bring it back in the belt frayed even more and whipped through a coolant pipe causing me to break down and needing recovery
08 October 2026
excellent feedback during the service and car returned in immaculate condition phoned office and arrange delivery you could not ask for more efficient service
07 October 2026
Welcoming and helpful adviser. Service and mot carried out efficiently.
07 October 2026
I have never been there!
06 October 2026
Booking the car in was easy enough and the arrange courtesy car was available for me
06 October 2026
The service I received on the day of the repair was fine but it took 9 months to obtain the new headlight I needed, only one headlight was changed despite the fact that Halliwells had advised to get both changed. Communication in the period was poor
06 October 2026
Excellent service, MOT was great, even when my car was damaged during the MOT it was all in hand.
05 October 2026
Very pleasant staff. Keep me notified on progress. Well done.
05 October 2026
Always looked after excellent
05 October 2026
All as expected with great communication
04 October 2026
Keith Brown was very helpful and professional.
04 October 2026
Dealer service recieved was great, but replacement car was not provided for this recal.
04 October 2026
Kept up the date with what's happening. Very friendly staff and helpful. Got my car done in time for me to collect my children.
04 October 2026
Mike welcomed me and the car was promptly worked on and valeted. Kept informed throughout and completed earlier than expected
04 October 2026
After a very bad service from a different dealership, this service was excellent. The repair was complete within 2 days at a much lower cost than previously suggested. Georgia from the customer service team was excellent.
04 October 2026
Very efficient, it all went like clockwork.
03 October 2026
Car fixed and work done under warranty or good will. Only issue was that I'd requested the replaced good tyre that needed to be replaced due x drive requirements when opposite tyre was damaged to be left in the boot, it wasn't.
03 October 2026
Efficient and good communication
02 October 2026
Easy process from start to finish. Very helpful staff throughout
02 October 2026
From the beginning to the end, the person on phone to change the appointment booking and arranging to get the job done in 30 mins while waiting save me a day as I am from Wirral. And at the end the techinician who handed over the key as well??
01 October 2026
Mini-First service. Took all day and there were slight delays on collection. No phone calls back to say it was ready. A bit overwhelming with online checking in and suggestions to down load an app!!
30 September 2026
Listened to what I said about the car identified the issues
30 September 2026
Seemed very efficient and nice area
30 September 2026
Always a fab service received from Mike. The only thing I would say is I was wrongly advised about my tyre puncture not being repairable and that I would need to buy 2 new tyres. The puncture has since been repaired at a reputable tyre place.
30 September 2026
Polite staff. Easy to book in and out.
30 September 2026
Everyone on the team was really helpful - especially Mike!
30 September 2026
I received a text to advise the car was ready for collection after 2pm. I texted back to advise that I would collect during that afternoon. I arrived at 2.15pm and reported to the receptionist. I finally was seen at 3.20pm.
30 September 2026
Excellent service! I drive into the service bay and was greeted immediately by staff addressing me by my name (presumably from my reg). That was a nice touch. My service rep was brilliant, she made the process very smooth and kept me updated.
30 September 2026
From start to finish your sales representatives were professional and went out of their way to ensure I was completely satisfied
29 September 2026
very satisfied
28 September 2026
Excellent service from start to finish. MOT result was clearly explained, communication was prompt despite missed calls, and my car was ready the next day. Extending the courtesy car was also very helpful. Highly recommended!
28 September 2026
The work could've been done during one visit
27 September 2026
This time you were well organised, efficient and the service all went to plan
27 September 2026
Great service, the health check was spot on, you didn't rush, and it was a great service overall; I will be recommending you to people I know.
27 September 2026
Very satisfactory service well informed of time scale etc
26 September 2026
Great service
26 September 2026
Always excellent service
26 September 2026
Generally very good service, emailed a query re a warning light to Mike, and never got a reply :-(
26 September 2026
Great service from the guys at BMW
25 September 2026
The car had a number of faults, which the team promptly diagnosed and fixed,
25 September 2026
All the staff were friendly and helpful. The service was carried out swiftly and handover was really informative.
25 September 2026
I usually deal with Claire Rogerson and she is always excellent.
25 September 2026
Really good service - Paul was very helpful
25 September 2026
It all went very smoothly
24 September 2026
Replacement airbag under a product recall. Completed as expected and appointment was on time 4 stars rather than 5 because the appointments for the product recall had to be at certain time of day which wasn't the most convenient for me.
24 September 2026
Was given a half hour appointment for the recall on my vehicle. everything was completed in time.
24 September 2026
Mark was very helpful
23 September 2026
Phone contact very hard to tail to people
23 September 2026
Service was great and my car came back gleaming
23 September 2026
Excellent service
23 September 2026
Matt was excellent
23 September 2026
Pretty good but didn't get a confirmation email after I booked in on line even though it said I would. I had to ring up to make sure the booking had gone through OK.
23 September 2026
Very efficient
23 September 2026
Really efficient work. Excellent polite service from all staff and kept in well in touch with everything going on.
23 September 2026
My car was dropped off at 09:00 in the morning, I received a call at 16:00 that afternoon saying my car had failed its MOT, due to a worn tyre. The tyre couldn't be changed that day or the Saturday morning, so I had to wait until Monday afternoon.
23 September 2026
Very simple process. Matthew Ray in Chester was very friendly, polite and helpful. He listen to me, understood my needs, and did all he could to help me. It was a very pleasant experience and the car was ready to pick up early. I was very happy
23 September 2026
Check in was easy Kept informed show room is very good. Would have given 5 star but for issue described below.
23 September 2026
Could have been quicker for oil/filter change
23 September 2026
Excellent service for my recent airbag recall. Booking was easy, communication was clear and the work was completed efficiently. Friendly, professional service throughout and a completely hassle-free experience.
23 September 2026
I specifically requested no extra work to be undertaken apart from the recall work which landed on diff ears. To top it off the valet was very poor and I received damage to my vehicle
23 September 2026
Wry easy to deal with, kept me updated
23 September 2026
Outstanding service as always polite and easy to follow love the whole experience
23 September 2026
Had to wait a while to see somebody but was dealt with with respect and speed once sat down
22 September 2026
Always a pleasure to see your staff
22 September 2026
The staff were very friendly and the service was completed in the time stated.
22 September 2026
Paul kept me informed at each stage as to what was happening
22 September 2026
Brilliant service as all my visits are .
22 September 2026
Efficient service all round. Very helpful over problem with air-conditioning. Well done.
22 September 2026
I feel if you are going to offer a serive of washing a car the least that can be done is wash it correctly there where dry marks from cloths and wheels hadn't be cleaned very well
22 September 2026
Superb service from Matt, from start to finish. Paid attention to the small details that matter - super impressed!
21 September 2026
Perfect
21 September 2026
Good but I went to showroom not garage at back. Please make this clearer
21 September 2026
Matt who looked after the service is fantastic and very professional.
20 September 2026
Efficient professional interaction, was kept very well informed by Matt of progress of vehicle service, decent coffee tea and biscuits facility available during the waiting time, WiFi access provided.
20 September 2026
I have a service plan EMAC. There's 1 MOT cover on it. When I was charged for the MOT I asked and it was checked by the advisor who said there's nothing on it. So I paid. Later I called EMAC who confirmed I have 1 MOT covered and didn't need to pay.
18 September 2026
Fast friendly service
18 September 2026
All good, easy drop off and collection.
17 September 2026
Everything went like clockwork this time
17 September 2026
The service team were brilliant,very helpful
17 September 2026
Matt kept me updated
16 September 2026
First class service
16 September 2026
I would of thought that a company as big as Halliwell Jones would have most common parts on the shelf instead of having to order them on the day
16 September 2026
A quick service. Partocular help from Matt as the service rep.
16 September 2026
Efficient and courteous as always.
16 September 2026
Everything went smoothly from reception to pick up with very good communication in between.
16 September 2026
My only complaint would be is no option for a curtesy car as I did have to get other people to pick me up and take me back
16 September 2026
Friendly staff, all on time and car spotless after service
16 September 2026
Having to pay for a courtesy car after paying a criminal amount for a minor service and then told i would have to pay extra to check my brakes Then told there was a £2000 excess for insurance and £1000 excess for tyre damage
15 September 2026
Extremely friendly and professional interaction. Also ensured the car was ready early which was very helpful.
15 September 2026
All was dealt with satisfactorily and courteously. Mr Paul Atherton was efficient and helpful.
15 September 2026
As this is my first bmw I was expecting good service. Abrupt receptionist not happy I arrived early for my 2.30 apt. Just sat down with a cup of something! ?? when a nice young lady came and said all done, time 2.20
15 September 2026
It was all very good
15 September 2026
Keith was very professional and dealt with my appointment in a competent manner
15 September 2026
I was told that the oil change and MOT would take 2 hrs 15 mins approx and in reality it took 3 hrs 45 mins
15 September 2026
Great service and my car was washed too. I have a service plan which included the MOT, but at £39.99 this is a bargain.
15 September 2026
Always good friendly service
15 September 2026
Very professional and on time
15 September 2026
As usual the service agent was polite, knowledgeable and accommodating, the planned work was carried out with any problems.
15 September 2026
Great service, first from Mel on reception who kindly arranged for the earliest slot available, and from Paul Atherton, who phoned as soon as the car was ready for pickup.
15 September 2026
Although I was shocked to learn I needed 4 new tyres at a cost of over £1,200, Paul dealt with it well - organising a loan car replacement and spreading the repayment cost via Bumper. His communication and professionalism throughout were excellent.
15 September 2026
Very well looked after by MIKE (Whatling) and Claire during my visit and thorough in explaining the work carried out and future works that may be required
14 September 2026
Polite but lacking in emotional intelligence - providing me with a £1400 bill to change a handbrake button wasn't great, but when I challenged the £100 investigation charge in the context of the overall bill, no sympathy and no offer of discount
12 September 2026
Excellent comms from Matt
11 September 2026
Right from initial phone call requesting service date the staff were friendly and efficient. This time I was offered a curtesy car without asking which was good
10 September 2026
Did the job
10 September 2026
Got everything I needed
10 September 2026
The service was done promptly and efficiently
10 September 2026
Very polite and helpful and coffee provided which is very welcoming
10 September 2026
Very prompt and efficient attention.
09 September 2026
I reported a very annoying squeak/rattle and was told that they could not hear it? It has been there for weeks and as soon as I drove the vehicle away I could immediately hear it. I also reported a shudder and was told they could not feel it?
09 September 2026
This year I was told that the front shock absorber dust covers are desintegrated. This means that most likely last year they were not that good as well but I haven't been told anything about them.
08 September 2026
The sevice was completed on time but the alert had not been cancelled and so I had to return to the centre to get this sorted out
08 September 2026
Very professional. My work was complete in an excellent manner and up to my expectations.
08 September 2026
Everything ran seamless and Paul was extremely helpful
08 September 2026
Good service, great comms and a clean car !
07 September 2026
Kept upto date
07 September 2026
Job done quickly and efficiently
05 September 2026
Everything went as planned
04 September 2026
Mike Watling and the tech guys did a brilliant job, 10 out of 10
04 September 2026
Good all roudservice
04 September 2026
Quick easy process and good customer service.
03 September 2026
Seamless from booking to collection.
02 September 2026
Would have been 100% satisfied IF the person at BMW making the appointment had noted tht the car was coming in for a service as well as an MOT. Matter thankfullyresolved through your service advisor Mr. Matthew Rea.
02 September 2026
Service advisor was proactive and professional.
02 September 2026
Car took longer than I would of liked to complete a wiring harness recall check, my car was washed but a quick hoover inside would of been appreciated.
02 September 2026
Efficient.
01 September 2026
Very efficient, good customer service
01 September 2026
Service by Mike was brilliant. 4 star given as its the second time I couldn't understand what was said on the recording of the review of my car & the extra notes to check the computer in the car that I typed into the self check in wasn't picked up.
01 September 2026
Excellent customer service from Mike, problem fixed quickly, good communication
01 September 2026
The service atmosphere was welcoming and i like the waiting area. Staff is pleasant and did my service less than an hour.
01 September 2026
It took longer than expected and the issue I took the car in for was not picked up
01 September 2026
Very friendly all work undertaken.
01 September 2026
Great communication throughout service - friendly staff
01 September 2026
Speedy service when dropping off/collecting vehicle. Friendly advisor
01 September 2026
Because u were very professional and caring
01 September 2026
parts were available to complete job on time.
01 September 2026
Really good service asked for MOT to be done whilst shopping aws completed before shopping completed
01 September 2026
Collection could be made easier if the keys were just left with the receptionist. Too often after a service new wish people are left waiting around 30 to 40 minutes just to be told that Car is fine.
01 September 2026
Excellent service, and professional by your team
01 September 2026
1st time at Halliwell Jones, was really happy with the process. Kept informed at all times
01 September 2026
They couldn't find a fault and made me feel that I was imagining it.
31 August 2026
Every single thing went smoothly, Mike was very welcoming and informative, The car was cleaned inside and out , before I picked it up .
31 August 2026
Great customer service.
31 August 2026
Very efficient
31 August 2026
Excellent service from making the booking to collecting the car. Many thanks to all the team.
31 August 2026
Excellent service from Georgia and personal attention from Barry
30 August 2026
Friendly, helpful team who were very supportive with my newborn baby
30 August 2026
Great staff
30 August 2026
Very good service
30 August 2026
Did ask for a valuation on the vehicle whilst in for work but never received any response.
30 August 2026
Top service as ever
29 August 2026
Great communication and kindness shown to me and my daughter
29 August 2026
The car had a problem with the EGR Cooler. The diagnosis at HJ came back as turbo despite no turbo symptoms. Returned to BMW repairer. Fault was EGR. Could not resolve this via main dealer where responsibility lay. Sold the car in desperation.
29 August 2026
Sales advisor, Mike Lloyd dealt with me regarding replacement of steering rack. Very courteous and a pleasure to deal with.
28 August 2026
Welcomed at arrival, servicing required was properly recorded and the facilities in the customer area were excellent
27 August 2026
Very efficient process and good communication.
27 August 2026
Yes always have a good experience. Reason for 4stars this time was because you had to keep hold of my car as some delay with brake pads being delivered otherwise I would have given 5stars
27 August 2026
Unclear that mot was part of the service message when I arrived , poor communication The car failed mot due to cut in tyre the video did not show cut clearly enough only a chalk mark from a distance .
26 August 2026
The staff were truly supportive when we dropped of our x5 for service. We got all the service provided and the car was ready in the afternoon all clean for us to collect.
26 August 2026
Nothing special, had a similar, if not better, experience with a back street garage.
26 August 2026
Good feedback
26 August 2026
Service at BMW service centre was first class- experience before with central customer service when registering issue was awful and chaotic at best
26 August 2026
Quick/efficient and effective processes and customer service
26 August 2026
I booked the service online and selected to wait whilst the car was serviced. On arrival I was told that the vehicle would be ready in the afternoon. I showed that I had booked to wait and showed the confirmation on the MyBMW app. I had to rearrange.
26 August 2026
Dropped car off 9am car was ready 12.30
26 August 2026
Easy to book, was able to drop car off at convenient time, and excellent service from my Customer service manager Mike who kept me completely up to date with progress of the work.
26 August 2026
Great service, very easy process and helpful staff
25 August 2026
The service and help I received from Matthew was very good, he managed to arrange a short notice vist for me too.
25 August 2026
No issues. All very efficient.
25 August 2026
Very helpful and staff very attentive
25 August 2026
Great service by Nick.
25 August 2026
All ok
25 August 2026
Easy, friendly and efficient operation and staff are brilliant
24 August 2026
Work was completed on schedule and the service team were most helpful throughout
24 August 2026
When I called to arrange the booking I was given a prompt appointment. The car drop-off/check-in process was quick. The work was competed and the car was ready to collect by lunch time.
24 August 2026
Brilliant, with Matt keeping me well informed and ensuring all went smoothly. The lanes system for arriving works great, makes everything easy.
24 August 2026
7 hours to do oil/filter change is to long booked car in for 9:30 didn't start on the car until 3
23 August 2026
Matt was precise , clear and very communicative with his responses and car was repaired quickly
23 August 2026
Excellent service
23 August 2026
Overall service and MOT completed on time and well looked after by Mike at the service centre. I requested attention to the sunroof and was informed the tilt switch needed replacing. I successfully reset myself later at home via google search, now ok
23 August 2026
Car was sat near ramp with no-one working on it for some time. This contributed to a 4hour wait for a 30 minute MOT. I delivered the car early but still, this was longer than a major service recently at Warrington.
23 August 2026
Courteous - competent staff
23 August 2026
Very poor communication and lost sight of the original problem. Car brought in for diagnosis in June & plan to fit the part when it arrived. I had to chase the appt and after keeping the car 4 days they hadn't ordered it and only repeated the tests
23 August 2026
You carried out the work quickly, great! However your payment system (bumper) didn't work. I was looking to use my credit card but was not allowed to, had to set you up as a payee (my suggestion) and transferred funds directly when all else failed.
23 August 2026
Aways a warm welcome and professional attitude. Only reason you haven't got 5 stars is because I never received the mechanics video health check.
23 August 2026
Excellent customer service. I was informed of progress and the car was cleaned beautifully.
23 August 2026
The problem I have had was not diagnosed and has reoccurred since. This was one of the outcomes which was explained to me. I have the outcome predicted by the garage, but not yet a fix for the issue.
22 August 2026
Excellent service, kept me informed throughout.
22 August 2026
Good service and kept informed.
22 August 2026
From arranging booking, dropping car off to picking car up fully cleaned was very pleased with the process. Would like to thank your representative Keith for talking me through the process.
21 August 2026
Excellent, all good.
20 August 2026
Faultless- kept well informed
20 August 2026
Quick, efficient and organised.
20 August 2026
Excellent service and communication, first class.
20 August 2026
Good waiting area!!
19 August 2026
Very supportive and customer friendly staff
19 August 2026
Very attentive and friendly staff.
19 August 2026
You needed to keep the car an additional day which wasn't expected, the explanation suggested they just hadn't got to it in time! The new payment system is terrible.
19 August 2026
Great communication
19 August 2026
Excellent service
19 August 2026
Made me feel everything was being done to return the car to me mechanically sound.
19 August 2026
Matt was absolutely spot on. Highly recommended.
19 August 2026
Halliwell Jones Chester, are excellent, I recommend them! My first time using their services and was very happy, 5 stars!
19 August 2026
Your Asst Service Manager dealt with me - Claire Rogerson was brilliantly professional and a credit to Halliwell Jones/BMW.
19 August 2026
Very efficient excellent service helpful and informed me of process mike my service advisor couldn't do enough for me
19 August 2026
Work undertaken in timely manner. Good communication, friendly and efficient customer service from Mike at Halliwell Jones, Knutsford Way, Chester.
18 August 2026
Efficient check in
18 August 2026
Very courteous reception and efficient service. Completed before the stated time.
18 August 2026
I felt that i was serving them rather than they were serving me.
18 August 2026
I was advised of what's has been done and what needs to be done with a full report. The agent took his time with me to explain.
17 August 2026
Work carried out to high standard and on time.
17 August 2026
Booked in and out efficiently.
17 August 2026
We were welcomed into the service bay by the man on duty. He escorted us to reception where we reserved a smiley welcome. Matt also welcomed us struggle away too, We didn't have to wait. Service completed by the time we requested.
17 August 2026
Paul was excellent but the aircon issue was only partially fixed by Halliwell ie now blows cold on drive side but doesnt heat.
17 August 2026
Mike was really helpful, friendly and professional.
17 August 2026
because i was really looked after
17 August 2026
Efficient process Friendly and informative staff Comfortable environment
17 August 2026
Great from the outset, we're expecting me, attentive and the centre was clean.
17 August 2026
Excellent service from start to finish. Keith was particularly helpful.
16 August 2026
Excellent
16 August 2026
Staff were helpful and friendly. Car was dealt with promptly
16 August 2026
Friendly, informative and professional
15 August 2026
MOT advisories skipped through on collection.Left a telephone message on service advisor direct line the following day requesting cost of fitting handbrake cable fuel tank clip and no reply received
15 August 2026
My wife dropped of my car, she is a nervous driver in new surroundings, staff made her feel at ease
15 August 2026
I had to wait for over a month for a slot to get the car looked at then once the car was looked at rather than keeping it in and fixing it I've had to wait another month for the next appointment.
15 August 2026
Returned car on time in a clean condition. Short wait time on check in.
15 August 2026
Excellent service. Mike service advisor was very efficient
14 August 2026
Mike Lloyd, provided excellent customer service throughout the process
13 August 2026
They attended to the MOT as soon as i arrived, rarther than have me wait all day.
13 August 2026
There is clealry an effort to please but some staff are less efficient than others, this has been highlighted before, same person who comes accross to me as indifferent with lack of appreciation to my time and commitments. Clair/MikeW were excellent.
13 August 2026
A hire car would have been perfect.
13 August 2026
We were looked after by Matt who was extremely helpful - especially investigating why our extended warranty wasn't visible on the system
13 August 2026
Smooth and easy service
13 August 2026
No pushy sales tactics, car was completed in good time.
13 August 2026
You kept me updated on the progress with my car .
12 August 2026
Two brand new tyres fitted less than 300 miles ago, fitter telling me there's 15% wear!! Car not booked in for service when it's on for recall. Price of service had previously been price matched, yet I'm told it's full price..
12 August 2026
Staff were professional and polite Work carried out to my satisfaction Unfortunately the washing of the car was done poorly with streaks and white residue left all over
12 August 2026
Very good customer service
12 August 2026
Everything went according to plan and expectations.
11 August 2026
Quick and thorough
11 August 2026
Looked after me
11 August 2026
Very efficient service and well informed and looked after
11 August 2026
Excellent service and work completed
11 August 2026
Matt excellent from start to finish.
10 August 2026
Quick service
10 August 2026
excellent location and customer service
10 August 2026
Friendly staff nice environment just far to long wait for a waiting appointment I did let my advisor know I was on nights but still had a 2 half hour wait I arrived at 8:20 and left at 11;10
10 August 2026
Always a welcoming and reassuring experience knowing that you are being well looked after.
10 August 2026
Georgia went above and beyond in keeping me informed.
10 August 2026
Service was slick quick polite but friendly.
10 August 2026
Very quick, polite and actioned in a pleasing way!!
10 August 2026
Always clean and tidy centre staff very polite and friendly Matt the advisor as always very friendly and polite and helpful
09 August 2026
Work completed to the highest standard, I was kept informed of everything from parts ordered, when parts received to work completed. All staff were very polite and professional.
09 August 2026
The tech must of worked inside my car with dirty overalls my cream leather seats was all dirty. Called and the receptionist said she would ring me back and never did.
08 August 2026
Very courteous, efficient and helpful
08 August 2026
Very clear communication
08 August 2026
Kept up to date on problem with car
08 August 2026
Very helpful and efficient
08 August 2026
Quick and efficient service airbag replaced without fuss
07 August 2026
Kept me informed with progress on car
07 August 2026
Fantastic service, friendly and professional
07 August 2026
Excellent
06 August 2026
Georgia, who I was booked in with was dealing with another customer, however Mike came immediately to the reception desk to meet me. First class meet and greet from them both as Mike handed me over to Georgia shortly afterwards.
06 August 2026
Great customer focused experience. 1st class communication and service. Highly recommend.
06 August 2026
I brought the car in to have new maps loaded. On driving out, after the maps were loaded, there was an error message about the maps the moment I started the car, so had to bring it back at a later date.
05 August 2026
Great service from driving in to departure. Matt, the reception/customer service organiser at Chester was excellent throughout.
05 August 2026
1.Parts department excellent service. 2.Service department excellent service.
05 August 2026
Dealt with all the issues in a timely matter
05 August 2026
Polite efficient service
05 August 2026
The service advisor was first class but expected more from BMW in general in helping with a manifold issue
05 August 2026
It was a recall. Easy to book. Great customer service throughout. Survey of condition of car was comprehensive together with costs for repairs for my consideration.
05 August 2026
The car could not be fixed in the day it was delivered, so a courtesy car was provided. I was notified the next day that all had been fixed, with the car having been valeted upon collection
05 August 2026
Friendly engagement and prosessional from the start to the end
04 August 2026
Very efficient service.
04 August 2026
Brilliant service from the team at Halliwell Jones Chester
03 August 2026
Professional service
03 August 2026
Matthew was efficient and kept us informed on a daily basis
03 August 2026
Polite, friendly, efficient.
03 August 2026
Brilliant
02 August 2026
very efficent
02 August 2026
After the service, my car is still showing it needs a service!
02 August 2026
I believe we are establishing a relationship that gives me confidence that my vehicle is being looked after .
01 August 2026
Professional and thorough
31 July 2026
Friendly, professional and efficient staff.
FIND Halliwell Jones Chester BMW
Address
- Sealand Road, Chester, Cheshire, CH1 4LS
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Way, Off Bumpers Lane, Chester, Cheshire, CH1 4NS
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
For Reservations please call 0800 9996364
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Way, Off Bumpers Lane, Chester, Cheshire, CH1 4NS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Way, Off Bumpers Lane, Chester, Cheshire, CH1 4NS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Sealand Road, Chester, Cheshire, CH1 4LS
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
24 October 2026
Seamless purchase. Steve, New Car Sales Executive was excellent throughout process of buying my new BMW. He is an asset to the team at Halliwell Jones, Chester branch.