About Your Local BMW Retailer | Halliwell Jones Chester

01244 393600

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

391 ratings and 110 comments received in the last 90 days.

19 August 2021

Everything was easy no issues great info given and set for me

16 August 2021

The dealership made it very easy to buy the car, and had excellent coffee!

12 August 2021

Couldn't have looked after me better

11 August 2021

Delivered on time

27 July 2021

Francesca was brilliant. She made it possible to test drive the car we initially came to look at in a very timely matter, under difficult Covid circumstances. Upon discovering this wasn't the right specification for us, she help us find the one.

19 July 2021

An excellent and professional service given by the dealer Halliwell Jones Chester.

18 July 2021

Stu Holland (New Car Sales Exec) at Halliwell Jones in Chester was fantastic in looking after me, due to the frustration of waiting for the delivery of my new car, 3 month hold up. It did not feel like there was an issue. He was fantastic!

11 July 2021

A stress free experience

11 July 2021

3rd BMW car from same dealer Sales service always at top level nothing too much trouble and.... great coffee machine

11 July 2021

Great service

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11 July 2021

From the word go and was kept updated until the car arrived

11 July 2021

I was late and in a rush but when I arrived it all went perfectly

05 July 2021

Easy purchasing process and car delivered on time as stated when I placed the order.

04 July 2021

The staff were very helpful

03 July 2021

Refreshingly honest, informative and helpful in answering our questions.

01 July 2021

Great service

30 June 2021

Great service again from Frankie

10 September 2021

Service carried out promptly, vehicle health care video sent and details fully explained.

10 September 2021

The staff are very helpful. The work was completed well. My very dirty car (sorry) was looking like new when I collected it. Thank you.

10 September 2021

Excellent customer services

07 September 2021

had what was quoted for

07 September 2021

All staff that I encountered were attentive, helpful and clear in their expectations. A professional attitude throughout and one of the engineers (sorry can't remember name) came out with me in the car to resolve one of the issues.

06 September 2021

service competed quickly

06 September 2021

Excellent customer service

06 September 2021

The customer service is excellent

04 September 2021

Easy pleasant experience from initial call to book until picking my car up

03 September 2021

from booking to the actual service, everyone involved were efficient and friendly, lots of reminders too in case I forgot!

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03 September 2021

Halliwell Jones responded rapidly to my request for locating and fitting a tyre not in stock - rang up in the morning - tyre available for fitting from 15:00 same day. Further car was washed as part of the service. Fantastic service.

03 September 2021

Easy to contact and good communication

02 September 2021

Very welcoming and well organised as we arrived in the service centre and in the reception hall, also very impressed with the video of the inspection carried out by the technician car was returned immaculate clean.

02 September 2021

First class service.

02 September 2021

No complaints

02 September 2021

I have complete confidence .

01 September 2021

Claire Rogerson is fantastic. She calls when she says she going to. She kept me up to date with the progress of the service and always has a smile when you walk through the door. If only all service personnel were like her.

01 September 2021

Work done quickly and on time

31 August 2021

very satisfactory service

31 August 2021

Service and MOT done as requested

30 August 2021

Everything completed as expected. Collette was very helpful and kept me informed throughout.

30 August 2021

Good job. Fair advice. But late finishing and so no car wash (although I didn't mind).

30 August 2021

The experience at halliwell Jones is excellent. Staff are friendly and willing to help. The waiting area is clean and comfortable and the coffee making facilities is also good. Overall a very good service.

29 August 2021

Great service from James.

29 August 2021

Couldn't fault the service I received from all staff in the service centre. Procedures regarding Covid were top class. Very easy to deliver and collect my vehicle.

25 August 2021

Purely down to customer service. Much better than previous and frankly should be this way!!

22 August 2021

The car was started at 8.30 and returned beautifully clean and running well by 11am.

22 August 2021

All as promised, very good

22 August 2021

Good service

22 August 2021

All of the staff are very polite and professional. From booking the car in to picking it up afterwards. It makes me feel a proper job has been done on the car and that it is safe. This was for a brake service, important maintenance.

21 August 2021

Customer service was brilliant

21 August 2021

Issue with rattles being professionally dealt with

21 August 2021

Service looking to find the problem of noise in car. Evaluating everything and checking various items. Will have car back in when parts from abroad arrive.

21 August 2021

I was informed about when it was due to be finished and directed to where the car was parked

20 August 2021

The work was carried out with in the said timeframe to a satisfactory level

19 August 2021

All the staff were lovely and attentive

19 August 2021

Very well organised, first class service

13 August 2021

All done on time and kept informed. Mike and all staff very helpful.

13 August 2021

Everything went smooth no problems.

12 August 2021

Everything as promised and treated as the customer

09 August 2021

I was there all day. It wasn't a problem as I was able to work there efficiently with free coffee and nice surroundings.

08 August 2021

Seamless experience no problems and staff helpful. Service was carried out to time as promised.

07 August 2021

I was offered an appointment very quickly and the work required was completed satisfactorily.

07 August 2021

My problem was diagnosed quickly and was kept informed

06 August 2021

No issues at all, all ran smoothly

02 August 2021

Firstly, you have excellent, knowledgeable staff. The 'meet and greet' experience was reassuring and appreciated. I enjoyed the comfortable waiting area along with the wide range of drinks and biscuits!! The car was washed and cleaned. Very pleasing.

01 August 2021

Excellent customer service

01 August 2021

Service was handled very well.

31 July 2021

Kevin Bobbett - kept me posted daily with developments on the car. HJ got the car in straight away and solved the problem in a week - I can ask for more than that!

29 July 2021

All went well

27 July 2021

I always find everyone is helpful and knowledgeable and find out the answer if they don't know it themselves

25 July 2021

The 2hole process was well carried out while I waited int the customer rest area.

25 July 2021

my car had a broken rear coil. this was replaced by halliwell jones the next day.

22 July 2021

I have been a constant customer since Halliwell Jones first started and as always attention and service has been first class

22 July 2021

Service advisors James Wakefield and James White were excellent in their dealings with me.

22 July 2021

Easy to book. Service plan option advantageous. Clean area for drop off. Courteous staff. Comfortable waiting area. Prompt service. Car cleaned before pick up. Clear paperwork.

20 July 2021

Very fast and polite staff

19 July 2021

No hassle with booking the service or collecting the car

18 July 2021

As above, and the drive-in drop off was excellent. Also helpful to have a gentleman "greeter" at the entrance to direct you to the correct part of the site.

16 July 2021

Everything finished on time to a good standard

15 July 2021

Could not complain

15 July 2021

Professional and friendly approach, everything dealt with

11 July 2021

They did what was required.

11 July 2021

Everything was prompt and accurate and exactly as promised - in fact sooner than promised.

11 July 2021

Covid safe felt really happy with the practices in place

10 July 2021

Everyone was very helpful

09 July 2021

As above answer had bmws for 40yrs. Quality and service impeccable

09 July 2021

could not help more ,

09 July 2021

The loan of a nice car as well as finding and fixing two faults just before the warranty ends.

08 July 2021

Great service at a time to suit me. I had a 'while you wait' service and was happy with the facilities while I waited for my car. The car was cleaned and serviced to the standard I expect from a quality brand

06 July 2021

Every area was top quality

06 July 2021

Great all round service. Spotted a nail in the tyre.

05 July 2021

As predicted and ontime

05 July 2021

The service updates were very informative keeping me posted on the progress and Kevin in particular was very helpful overall...

04 July 2021

Couldn't really fault it

04 July 2021

Excellent service they charged my car for me and in collecting it had been washed and hoovered

03 July 2021

Very professional service.

03 July 2021

Really good service waiting area

03 July 2021

Customer service is very good, as the representative keeps you informed of progress

30 June 2021

Problem resolved with clear communication throughout

29 June 2021

Kept me updated all throughout

28 June 2021

Service carried out in a good time and everything was checked. The customer waiting facilities were very good.

27 June 2021

On this occasion, I was completely satisfied with the service provided. All Covid precautions were excellent. The overall service experience at Chester can be inconsistent, sometimes very good and sometimes very bad.

27 June 2021

Efficient, courteous & friendly. Met every expectation.

27 June 2021

Great idea of self checkin and the video diagnostic helped me claim for an error made my the third party tyre fitter. Also great hand back from the customer service advisor

26 June 2021

Very easy and Polite people

26 June 2021

Brilliant as was looked after by the fabulous Mike Lloyd

25 June 2021

Everything was explained in detail

24 June 2021

Friendly reliable and kept me updated.

23 June 2021

Great service

22 June 2021

Just good service

20 June 2021

Service reception staff friendly and efficient and always easy to deal with.

19 June 2021

The car was well presented, clean and the bill reasonable reasonable

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