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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
429 ratings and 278 comments received in the last 90 days.
20 February 2026
I walked into the show room with the thought of just taking a look around as I didn't know what I wanted. Ryan (Salesman) was brilliant the whole way through the purchase. The whole process was made so smooth from seeing the car to picking it up.
14 February 2026
From start to finish service was fantastic
10 February 2026
Tom was amazing from start to end. His customer service is second to none and we would definitely recommend BMW chester to all our friends and family. Thank you Tom- a true asset to his team
07 February 2026
Tom was a pleasure to do business with
04 February 2026
The whole process has been seamless and I can't recommend Ryan enough!
02 February 2026
Tom Bracegirdle was excellent. Super helpful and responsive. Very slick experience and felt extremely valued.
29 January 2026
The sales assistant Ryan was very informative and helpful
28 January 2026
Tom was attentive, informative and looked after me during the process.
01 January 2026
A bit disappointed that despite buying a brand new M3 competition there were no key rings provided. Little thing that was noticeable
08 December 2025
because I had no problems, and the staff were very attentive.
01 March 2026
All work required was clearly identified and completed.
01 March 2026
Good customer service at a good price
01 March 2026
Staff were friendly and helpful. However, it would have been useful to learn from a voice mail message late the day before that you needed the car potentially all day from 10.00 Am. The message mentioned courtesy cars but clearly too late to book one
28 February 2026
Mike at Chester was great, friendly, informative and efficient. Credit to the compant.
28 February 2026
Very quick in the service centre no waiting around was able to carry on with my day
28 February 2026
Staff were very helpful and knowledgeable. The car was in for a health check and complimentary wash and valet. I requested that a noise in the steering should be investigated the result being that the car will to return for repair.
28 February 2026
My car was left and when I returned about 6 hours later they hadn't made a start on the car!
26 February 2026
took the car in saturday 21/2/26 for its service met paul atherton very proffesional and pleasant gave a time for when the car would be ready. Car valeted .No problems .Nice coffee.
26 February 2026
Firstly my car was recalled i booked the car in on the date only to find when I arrived the parts were not in the service center, a simple phone call would of been nice. I was offered a £100 voucher which im still waiting for..
26 February 2026
Amazing service
26 February 2026
Efficient
25 February 2026
Problem fixed
24 February 2026
Excellent service
24 February 2026
Great very efficient friendly staff
24 February 2026
the service was completed on time and I was kept informed of the progress
23 February 2026
I had an extremely painful experience throughout the whole process. I will be sending details in a separate email.
23 February 2026
Professional, quick and friendly service and support at BMW Halliwell Jones in Chester (UK).
23 February 2026
Excellent VIP treatment from booking in to collection
21 February 2026
Excellent bmw representative kept me up to date with regards to progress on the work being carried out on my car
21 February 2026
Great welcoming committee n communication
21 February 2026
Value for money clear pricing upfront
21 February 2026
Recall on air bag carried out f.o.c . Welcomed into service / repair centre by a most pleasant receptionist . Once work complete , video sent via email then service advisor explained everything .
20 February 2026
Very good service good organisation friendly staff
20 February 2026
Very professional but also friendly
19 February 2026
Kept informed of progress by Paul, and dealt with problems around warranty when issues raised. Efficient process to drop car off and collect after work done.
19 February 2026
Exemplary service.. kept me informed throughout the process with a smile and a can do attitude
19 February 2026
Just like the atmosphere, and nice people to deal with.
19 February 2026
Very efficient, professional service
19 February 2026
Really friendly, communicative and knowledgeable.
19 February 2026
Because they are professionals
18 February 2026
Always superb service at HJ - excellent coffee too
18 February 2026
Paul was amazing! So so helpful we needed the car back by a certain time and he ensured that was ready for us.
18 February 2026
Easy
18 February 2026
My car was in for brake fluid change and the video revealed my underneath cover loose on my engine, No one phoned me to tell me while you had the car in the air on ramps, i didn't see the video until i was home so i have been driving with it hanging
18 February 2026
Easy , professional service . Matt looked after me
18 February 2026
In the end the issue was fixed and staff very courteous and kept me updated. However, I was initially told the issue was fixed and what had been done. But it wasn't the issue it had come in for, so had to be looked at again.
18 February 2026
Service centre and staff were excellent. 'Thumbs up' to Mike who looked after me/ car when brought in with various issues. (An X3 - bought new had a number of IT issues with operating system 9!) Courtesy car provided and 'hopefully' issue resolved.
18 February 2026
Great customer care, thank you Matt.
18 February 2026
Job well done. Job sheet review was very helpful and informative .
18 February 2026
Excellent and very friendly service
18 February 2026
good as always
17 February 2026
it's very slow
17 February 2026
Usual helpful service agent and technician
17 February 2026
Quick, tidy and efficient
17 February 2026
Good service
16 February 2026
Kept me informed of what was happening. Service to my car was efficient
16 February 2026
Went as expected
16 February 2026
Comprehensive discourse throughout
16 February 2026
Super friendly and great service. Fully explained what was happening and got the car done as quick as possible
15 February 2026
I was booked for a most at 0840 but they didn't start on the car for over an hour which was a little frustrating. Also there was a recall on the car and when I got there I was told you would also do that which added an hour onto my wait time.
15 February 2026
Excellent service from start to finish. Friendly, efficient, and very professional."
15 February 2026
Everyone was very professional and helpful especially Paul who dealt with me throughout. Even though the outcome wasn't what I wanted I couldn't fault the service I received.
15 February 2026
Commendable service at all levels
15 February 2026
Everyone was courteous and polite and kept me updated throughout the 2 days. Special thanks to Matt.
14 February 2026
HW Chester has always been professional and transparent on all procedures and rectification of faults so that the correct outcome is achieved.
14 February 2026
Very good service
14 February 2026
Really friendly and knowledgeable staff. !
14 February 2026
Very attentive service and received regular updates from the advisor.
14 February 2026
Very good
14 February 2026
Service I received from Georgia and all the staff I spoke to was Polite, respectful, helpful, courteous and professional. My vehicle handed back to me cleaned and in a timely manner. I have to say I was 100% pleased with the experience from HJ.
14 February 2026
A very pleasant welcome on arrival, very professional.
13 February 2026
Polite, courteous, professional staff. Easy book and check in service
13 February 2026
Everyone at halliwell jones were very good and helpful. However my issue is with the apps booking system and how if you book in for a
13 February 2026
The garage did a good job.
13 February 2026
Protracted repair resulting in multiple visits to change loan vehicles, then when the work was completed you find damage to your own vehicle - escalated but still awaiting outcome!
13 February 2026
Staff and the facility's are excellent, well run operation. Well done
11 February 2026
Can't give higher rating as 2nd time car has gone back for faults in 3 mths When bought car told lift available into Chester Reluctantly given lift there, after asking, but had to walk back Mentioned rusty, scored discs and hubs. Told keep eye on it!
09 February 2026
All good
09 February 2026
From my first call with Georgia Fields( a credit to bmw) the service I received was excellent. Georgia was so lovely and kept me updated,I received a video walk round of my car so I could see clearly the issue and the repair and mot were done swiftly
09 February 2026
Excellent customer service
07 February 2026
Great friendly service from beginning to end of process from booking my car in to collecting it. Very helpful and informative always kept in touch every step of the way.
07 February 2026
Great
07 February 2026
Attention to detail Quick response Openness
07 February 2026
Excellent customer service. Quick and easy
07 February 2026
Professional, polite and all works completed in the day. Regular communication on work as it was carried out.
07 February 2026
Very smooth
07 February 2026
A friendly greeting. Quickly and efficiently booked in. Kept up to date with service information.
05 February 2026
I had the service done with all things that are needed but the next service date entered the j to the car was 5 Months/ 20,000 miles I would have expected it to be a year even though my service was late
05 February 2026
Very professional and efficient
05 February 2026
Service and work was great, however when cleaning the car they damaged it and the M sport logo came off. They just left it in the car. I was promised a call first thing on Monday to arrange having it repaired but have not received any contact.
05 February 2026
The service attitude has been good
04 February 2026
Excellent service from Mike Very professional great service.
04 February 2026
Quick repair, friendly staff
04 February 2026
No issues at all
04 February 2026
Friendly service, good communication and explanation of the work involved. This is an excellent dealership with professional first class customer care in my experience and would recommend this dealership.
03 February 2026
The team were excellent, served me in a timely fashion and my car was spotless when I got it back
03 February 2026
Lack of Customer Service and attitude to Customer.
03 February 2026
v good
03 February 2026
No hire car available, the part needed had to be ordered so I was without my car for 2 days. Also the person who helped me wasn't keen on me asking questions. The collection time was 4:00 but had to wait a further 20 minutes before I was attended to.
03 February 2026
Time unfortunately was a bit a lengthy for diagnosis of nav issue
03 February 2026
Everything went smoothly, service from the receptionist I dealt with was perfect.
03 February 2026
Excellent staff, excellent facilities, cannot fault anyone or anything.
03 February 2026
Straightforward service and new tyres. On schedule and car cleaned nicely.
02 February 2026
All went well with efficient service on time and within price quoted
02 February 2026
Great service
02 February 2026
Streamlined booking in and out process
02 February 2026
Comfy, coffee available
02 February 2026
Excellent service and communication throughout the initial fault finding and completion of the work
02 February 2026
Fast efficient service. The representative assigned to me was friendly and very helpful.
02 February 2026
Paul was friendly and very knowledgeable, explained everything that was going to take place that day to my vehicle and got things done promptly and professionally.
02 February 2026
Friendly yet professional and completed in a timely manner
02 February 2026
Everything went very smoothly except the complimentary wash etc where there was a delay that unfortunately we could not wait for. Good to be able to view the work in progress. Matt who looked after us was excellent. And the car passed MOT !!!!
02 February 2026
Excellent service from the moment I walked in the centre, update messages and recordings of work carried out, collection of car etc etc
01 February 2026
Found the problem
31 January 2026
This engine service was far too expensive for the work that was done. I will no longer be using you for my car or bike servicing.
31 January 2026
Friendly staff and kept up to date.
31 January 2026
Incorrect information given on price at start of day
31 January 2026
Friendly professional service advisor in an exceptional environment.
31 January 2026
great service and info provided
29 January 2026
Mike was really very helpful and efficient
29 January 2026
Asked for car to be washed and it wasn't, I also authorised yourself to top up the engine oil at a cost of £30 which also never got completed, which I'm glad wasn't as 1L of oil only cost me £8.99.
29 January 2026
Good service from Matthew
29 January 2026
Extremely professional team, enjoyed the experience
28 January 2026
Everything done efficiently. Check in, duration of service and checking out. Kept me informed of progress. Georgia was really helpful and informative.
28 January 2026
Quick & good service.
28 January 2026
Quick and easy to deal with
28 January 2026
My vehicle went in on 21/01 for MOT, they kept it for an extra day. I explicitly explained that I must have it back my midday the following day. I was assured this would happen, I did not get it back until 4 hours later after chasing the centre.
28 January 2026
customer service agent very attentive efficient.
27 January 2026
Always very satisfied.
26 January 2026
From booking my vehicle in to collecting it not an issue or ounce of confusion. An efficient and a pleasant atmosphere, will be returning to Halliwell Jones Chester upon next workshop visit without a doubt.
26 January 2026
Always, informative and courteous & obviously the work carried out to high standards
26 January 2026
Friendly staff Punctual service Helpful video of service Excellent refreshments and TV
26 January 2026
Great communication and work completed quickly and efficiently.Mike Watling who dealt with me throughout showed excellent empathy and a great representative for BMW
26 January 2026
Halliwells always go the extra mile for us as customers of almost 20 years
25 January 2026
Although yet again I had booked a pit stop appointment your IT system did not transfer this to the appointment list but the set advisor went out of his way to rectify this and all work was completed within the time slot.
25 January 2026
1st time service since buying my BMW x1. Matt was excellent, friendly, explained everything clearly. While you wait service completed within promised timescale.
25 January 2026
completed on time friendly efficient service
25 January 2026
All staff extremely helpful & friendly but only 3 stars as the issue on my vehicle was not resolved!!
25 January 2026
Very impressed with the way Keith delt with my cars problem ,and kept me updated with repairs
25 January 2026
As always fantastic service
25 January 2026
A defective tyre caused a MOT failure, however Matthew organised a lift and sourced a new tyre very efficiently.
24 January 2026
Appointment easy to organise, service went smoothly. Interactions with staff were great.
24 January 2026
Ease of booking and checking in. Good communication when car was ready
24 January 2026
Mostly happy with the procedures re the service . However it would be appreciated if the seat height and back rest were returned to the correct position for me to drive . Also the dashcam was left disconnected and was then further tampered with .
23 January 2026
Everything was as expected
23 January 2026
An issue has arisen since the car has been with you and it is not yet resolved. Not very happy at the moment!
22 January 2026
Friendly, helpful professional service
22 January 2026
Everybody was very nlce and sorted out a few questions i needed answers to, in all great service.
21 January 2026
Very good service. Mike kept me informed during the day
21 January 2026
Always pleasant, polite, punctual and give thorough feedback on what's been done with car
21 January 2026
Great polite service
21 January 2026
All good
20 January 2026
Very easy to set up appointment, appointment was on time, clear visibility on how long appointment would take, friendly staff.
20 January 2026
Great experience
19 January 2026
Very good prompt service
19 January 2026
Efficient and quick service
19 January 2026
Mike was amazing. Such great customer service and kept me updated whilst my car was being fixed. A truly lovely gentleman.
19 January 2026
Service fab as always staff 5star brilliant
19 January 2026
Easy to book. Good comms. Ready on time
18 January 2026
Kept fully informed throughout and was able to accommodate my request to get vehicle seen to earlier
18 January 2026
Great service, start to finish :)
18 January 2026
Missed appoint by yourselves
17 January 2026
Full marks overall, but dropped a point due to difficulty contacting the Service Dept by phone. Took 3 attempts, c20 mins in all, to get through. Also left msg on WhatsApp but no response.
17 January 2026
On the day the technician was totally not interested in what I was asking. Very poor and need to go somewhere else in future.
17 January 2026
Completely satisfied, everything was explained very clearly. Mike was courteous, professional and reassured me that I was in good hands.
17 January 2026
Speedy and attentive service. Everything well explained.
17 January 2026
Very professional service,engineers,
15 January 2026
Excellent communication and service
15 January 2026
Matt was very helpful from start to finish. He took excellent care of my every need.
15 January 2026
Receptionist was polite and helpful. Work was completed thoroughly and in a timely manner by the technician including some additional urgent work needed that ensured I was safe to drive the car. Paul explained everything clearly. Great clean too!
14 January 2026
Easy to deal with and given updates throughout the day . Staff very helpful and car was spotless on collection
14 January 2026
Georgia was great
14 January 2026
Seamless easy process.
14 January 2026
Mike Whatling was very helpful and kept me fully informed of progress with my car
13 January 2026
Excellent customer service, efficient, friendly and polite
13 January 2026
Excellent service. My vehicle was checked in promptly and I was very pleased with the work which was done, and especially the technician's explanatory video and with Mark who looked after me/
13 January 2026
Kept me updated throughout the whole process of the work
12 January 2026
Easy and seamless
12 January 2026
Great service
12 January 2026
Michael is a friendly and experienced team member who looked after me well during my vehicles first service visit thanks!
12 January 2026
Good prompt and attentive service. I would have given full marks. However I asked the service advisor a follow up question via email a few days after my service and I haven't had a response which is disappointing. It means I have to chase!!
12 January 2026
The staff were very friendly and hospitable, Georgia was courteous and explained everything clearly to me.
12 January 2026
I ended up only having a vehicle check not the level top up as arranged however the service was great and as the car has only done 6k i was happy with the vehicle check
12 January 2026
Very informative and professional
11 January 2026
Smooth check-in. Kept informed throughout and work done in a timely fashion.
11 January 2026
My issue with the car was not resolved.
11 January 2026
I took my car in for its MOT and was very impressed with the service. Mike who carried out the MOT was extremely professional, thorough, and did an impressive job.Everything was done efficiently and to a very high standard, and the
11 January 2026
All clearly sign posted. Free health check with video was a pleasant surprise.
11 January 2026
The staff at BMW Chester went that extra mile to be helpful and arrange for my car service to be carried out at a time when I am temporarily unable to drive for health reasons.
11 January 2026
My complementary health check was good but although the car was in all day, the rattle to the drivers door was not resolved
11 January 2026
we were really well looked after
11 January 2026
Quick and efficient
10 January 2026
Mike was polite, professional and is a credit to your organisation
09 January 2026
Always kept well informed ans always updated
07 January 2026
Mike kept me informed via Whstsapp throughout the day, All really simple and straightforward.
07 January 2026
Kept well informed throughout the service
07 January 2026
excellent service and communication
06 January 2026
From receptionist to the representative first class service
06 January 2026
Really good service
06 January 2026
I was very satisfied as l always am with the service l receive
06 January 2026
Great service fr9m start to finish. Really helpful
06 January 2026
The drop off and pick up was straight forward staff were friendly and efficient good service
06 January 2026
Everyone very helpful and friendly. Car was ready within the time expected. Car was nicely cleaned inside and out! Fab service!!
06 January 2026
Matt kept me updated throughout the day, all problems solved.
04 January 2026
Service with efficiency
03 January 2026
Mike gave exceptional service, keeping me up to date throughout the day on the progress of my car.
03 January 2026
I had excellent communication regarding the service from Georgia however the cause of the drivetrain warning light itself has not been identified and I remain concerned that it might recur more seriously. Furthermore the mileage issues on the new EMa
02 January 2026
professional set up
01 January 2026
Straight forward
01 January 2026
Only gave 4 stars because when my husband booked the car in we were repeatedly told there was a cost of nearly £500 despite having a service plan that covered it
01 January 2026
the quality of work is extremely perfect
31 December 2025
For your explanations
29 December 2025
Service was done fine. Wait wasn't too long. You were unable to deal with your advisory work on the same day.
29 December 2025
We got told your mechanics could not remove a seized bolt and you have to bring someone in to fix it so we would be waiting 3 days for our car in all fairness they gave us a courtesy car and waived the battery fee but we still had a bill of £1300
28 December 2025
Problem sorted straight away
28 December 2025
Paul was courteous and helpful throughout
28 December 2025
No courtesy car, long wait, no local garages available until 2026
26 December 2025
The process worked well including CitNow process highlighting a tyre issue. Georgia was very good, very professional.
26 December 2025
Staff make the difference, they were easy to deal with.
26 December 2025
Because I was completely.
25 December 2025
All work completed within timeframe and car was well presented on collection despite the poor weather conditions.
25 December 2025
No offer of hire car and needed it to get back home to work. Had to take unplanned leave instead for 3 hours.
24 December 2025
As well as efficient service, found staff to be really helpful and knowledgeable
24 December 2025
Satisfied all over. Thank you
24 December 2025
Good service - time Was just a little long to wait
24 December 2025
Good
24 December 2025
All great!!
22 December 2025
good service
22 December 2025
The receptionist went through to the workshop and managed to bump me up the queue as I have recently had surgery and was unable to hang around for hours
21 December 2025
Small job done well
21 December 2025
Pick up service should be available for a brand like bmw
21 December 2025
Excellent customer staff communication
21 December 2025
They hoovered the boot when i asked them too, which is not apart of the service
21 December 2025
Excellent facilities and reception processing. Friendly professional people who set out to deliver excellent service.
21 December 2025
Was very happy with the quality
21 December 2025
Difficulty in making booking. Tried telephoning but no answer, also tried on line with no success so had come in to make booking.
20 December 2025
Georgia Fields was excellent throughout the whole process
18 December 2025
Paul was very helpful and able to answer any of my concerns
18 December 2025
Always helpful and professional
17 December 2025
Only thing letting it down is the very long waiting times on the phone. Over 10 minutes on hold everytime I rang isn't ok
17 December 2025
An absolute professional service after my tyre blew out on the motorway, kept me fully informed through the process
16 December 2025
There were no problems.
16 December 2025
Excellent and friendly service by all involved in the recent servicing of my car
16 December 2025
The car could not be fixed and it is still in manufacturer warranty. Now I have to live with a car that doesn't unlock the door behind the driver, from outside. To do so I have to open the driver's door and press the unlock button -very practical.
15 December 2025
An unusual fault was discovered which required the Nitrous Oxide detector to be replaced (rather expensive)!
15 December 2025
They did the job
15 December 2025
All good car deliverd on time. Thanks. Delivery guy answerd all my questions. Great service. Thanks
15 December 2025
Easy process, quick service and good communication
15 December 2025
Great service
15 December 2025
Person who dealt with me was 10/10
15 December 2025
Completed in a timely manner to my expectations
15 December 2025
Quality interaction and general service at all levels
15 December 2025
Generally satisfied with the service and work carried out but each time I visit and you say you will wash the car it never happens. Despite giving me a card for a complimentary car wash I am not going to make a separate visit just for this.
15 December 2025
Excellent. Work was very timely and always stayed in touch with updates etc
14 December 2025
As above.
13 December 2025
Smooth
13 December 2025
The vehicles problem was diagnosed and dealt with quickly.
13 December 2025
Work completed in time span given. Complimentary car clean inside and out.
13 December 2025
Keith Brown made sure I was kept informed at all times.
11 December 2025
Everything was great apart from the timing issue:
11 December 2025
Carried out all the work promptly and kept me up to date throughout
11 December 2025
Fantastic service from Matt.
10 December 2025
Nice attentive people. Very polite attention from Georgia and colleagues
10 December 2025
Again just the level the care received all staff honing above and beyond all the time.
10 December 2025
Amelia Pritchard..Central contact in Warrington is the best when sorting out any issues regarding services, MOT etc. arranged all of the details, making my job easier. Michael W Chester kept me informed at all times.
10 December 2025
Care
10 December 2025
The only fault I found was that they failed to reset my car seat back to its original position. As I am over 6 feet tall, getting into my vehicle is nearly impossible unless the seat is set to the correct height.
10 December 2025
Very Good Customer Service
10 December 2025
The customer service at Hallieell Jones is always first class.
10 December 2025
We had a very good experience at your dealership.
10 December 2025
Work done to a high standard.
10 December 2025
Paul was very understanding
09 December 2025
Easy to book appointment for 1 year check online. The 1 year free check was carried out. The fault I reported was fixed.
08 December 2025
Booking the appointment was easy and I the reminder message was helpful. Paul made the drop off and collection really easy.
08 December 2025
Excellent service thank you
08 December 2025
Excellent work, promptly done, always updated on progress
07 December 2025
As above
FIND Halliwell Jones Chester BMW
Address
- Sealand Road, Chester, Cheshire, CH1 4LS
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Way, Off Bumpers Lane, Chester, Cheshire, CH1 4NS
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Way, Off Bumpers Lane, Chester, Cheshire, CH1 4NS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Way, Off Bumpers Lane, Chester, Cheshire, CH1 4NS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Sealand Road, Chester, Cheshire, CH1 4LS
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01244 393600
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
23 February 2026
We didn't feel pressurised at any time by Halliwell Jones and found their staff to be very reponsive and helpful. The showroom is large and well stocked and we were able to see a model similar to our own before purchasing.