OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
302 ratings and 101 comments received in the last 90 days.
09 June 2022
Steve kept us informed every step of the way which was wonderful and was always ready to help with any questions I had.
07 June 2022
All went very smoothly and the staff were knowledgeable and genuinely friendly
07 June 2022
I was kept informed on progress and given details about the issues experienced with manufacture and supply- always knew what was happening with my order.
05 June 2022
Salesman was brilliant
21 May 2022
The salesperson was well informed and courteous. He had a friendly yet not familiar attitude. We were able to gain all the information we needed to purchase. There was no pressure to buy unlike other experiences we have had with other dealers.
16 May 2022
Scott was informative and helpful and really went the extra mile for us
10 May 2022
Fantastic service. I was kept up to date throughout the process.
08 May 2022
Good experience in the buying process
04 May 2022
Staff friendly informative especially Scott parker
16 June 2022
Found the service excellent.
16 June 2022
Everything was done as required to a high standard
16 June 2022
Very professional but welcoming approach by the staff.
14 June 2022
Nice atmósfera and very helpful
13 June 2022
Much improved overall on this visit and I was pleased to see a new younger service reception team who with experience will continue to go from strength to strength. Joe Pickstock was a polite and courteous man who looked after me well throughout.
12 June 2022
This last visit was to carry out a warranty issue that was performed efficiently
11 June 2022
From first making contact through to picking up the car the service has been exemplar.
11 June 2022
The whole process from quote to deliverance of service was excellent.
10 June 2022
The staff had excellent customer service skills, waiting area was very comfortable.
09 June 2022
Very helpful second to none
10 June 2022
The score reflects how enjoyable it was .