OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
394 ratings and 118 comments received in the last 90 days.
11 September 2021
Knowledgeable sales person who delivered a fair deal
11 September 2021
From being shown the car and discussing my finance options and taking delivery of the car was a really nice experience.
19 August 2021
Everything was easy no issues great info given and set for me
16 August 2021
The dealership made it very easy to buy the car, and had excellent coffee!
12 August 2021
Couldn't have looked after me better
11 August 2021
Delivered on time
27 July 2021
Francesca was brilliant. She made it possible to test drive the car we initially came to look at in a very timely matter, under difficult Covid circumstances. Upon discovering this wasn't the right specification for us, she help us find the one.
19 July 2021
An excellent and professional service given by the dealer Halliwell Jones Chester.
18 July 2021
Stu Holland (New Car Sales Exec) at Halliwell Jones in Chester was fantastic in looking after me, due to the frustration of waiting for the delivery of my new car, 3 month hold up. It did not feel like there was an issue. He was fantastic!
16 September 2021
Everything was so efficient and professional
15 September 2021
The service advisor was friendly and updated me throughout the day on progress which was great.
13 September 2021
All went to plan.
13 September 2021
Agood all round service
13 September 2021
good communication, easy to deal with, clear on what is being done and what is needed
12 September 2021
Service from the service staff at Halliwell Jones Chester was faultless. Very pleased as they kept me appraised of the upcoming appointment, work being done and when the car was ready to collect.
12 September 2021
Staff very friendly and efficient and the work was completed on time.
11 September 2021
Was kept well updated with the process of my vehicle
10 September 2021
The staff are very helpful. The work was completed well. My very dirty car (sorry) was looking like new when I collected it. Thank you.
10 September 2021
Excellent customer services
12 September 2021
Updated on a regular basis, and queries or issues were resolved very quickly and we felt we were looked after very well