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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
516 ratings and 289 comments received in the last 90 days.
09 June 2025
Smart showroom which was sparkling clean! Both purchase and delivery of new car trouble free.
06 June 2025
Because the way I was treated by Ella Rowland first class
31 May 2025
Self explanatory
27 May 2025
Speedy replies to queries.
20 May 2025
Most positive experience I've had with a BMW dealership
16 May 2025
Staff were very accommodating and Knowledgeable
09 May 2025
At BMW Halliwell Jones Chester, it was a very smooth process throughout. From first purchasing the car, to the day it got delivered, to picking it up, everyone at Halliwell Jones Chester made me and my family feel welcome.
08 May 2025
Friendly and efficient staff
08 May 2025
The BMW centre were fine and kept me informed of the progress of the new car and the state of build.
07 May 2025
Every single step was smooth. Every member of the staff was superb
06 May 2025
Ryan kept me informed of progress of my order by email & arranged collection date. All paperwork explained clearly & all went smoothly with collection. I'm delighted with my new X1
03 May 2025
Thomas Bracegirdle made the whole experience a pleasure. Regularly sending updates and answering queries promptly.
02 May 2025
Ryan made it very easy to buy the car and the young man who explained how to operate the computer system couched it in layman's terms that even I as a pensioner could understand.
01 May 2025
Tom Bracegirdle is a credit to your organisation. Pleasant manner, prompt response to queries and expert guidance throughout
30 April 2025
Great customer service. Very patient, informative, understanding
27 April 2025
Ellie was amazing and made the process so easy. She was very friendly and so helpful!
27 April 2025
Jo our Sales person was excellent. Gave us time to consider and was always helpful. Always did what he said he would
26 April 2025
Ella was extremely helpful and efficient
24 April 2025
Extremely satisfied. The showroom presentation of the cars in pristine environment was very impressive. The staff were also polite, approachable and friendly. It was very pleasant just viewing the cars.
23 April 2025
Ryan and scott were both amazing. They sorted me a hire car whilst i was waiting for my delivery. Everything from them both was top class. Always in contact with me. Great guys to deal with. ????????
19 April 2025
Great! Ellie was amazing and very helpful, always kept me updated in the process of getting a new car
11 April 2025
Ryan was excellent, explained everything very clearly
10 April 2025
Felt like the only customer
09 April 2025
It was quick, no fuss, I was looked after and left promptly.
08 April 2025
Couldn't fault the communication from Ryan Chute, he told me all I needed to know and it was smooth from start to finish
07 April 2025
The car was explained to me in great detail and the experience with Ryan was very positive
07 April 2025
Excellent service
01 April 2025
No hard sell and was given a good deal. Excellent sales exec who was knowledgeable and efficient. Kept up to date with order progress throughout
01 April 2025
Customer service from Ryan Chute made the process really easy. Friendly style, well informed and good prompt communication
29 March 2025
All staff were very efficient and knowledgeable
29 March 2025
Ella talked us through everything, took time in showing us how the car worked and all its functions answering any questions we had.
28 March 2025
I am always satisfied with everything regarding the BMW centre.
16 June 2025
Welcoming. Polite. Efficient. Car was serviced while I waited. Excellent facilities. Lovely hot chocolate and biscuit. Car was washed and vacuumed. Looked immaculate. Ready before time. Superb service.
16 June 2025
Matt was excellent. He managed to get the MOT and Service done on the same day.
16 June 2025
Pleasant and efficient personnel to deal with.
16 June 2025
Very thorough with the diagnostic investigation to resolve the Drivetrain issue, with the transmission system components.
15 June 2025
Confident that work undertaken to high standards
14 June 2025
Good service from start to finish they did what they said very easy
14 June 2025
Excellent reception staff
14 June 2025
Personal and friendly approach
13 June 2025
See above. Very good service
12 June 2025
Again the service I received both on the sales side and the service side were excellent.
12 June 2025
Good result
11 June 2025
Can't be faulted, service was turned round in afew hours
11 June 2025
I've knocked a star off due to vehicle coming in for recalls, but they haven't cleared the warning fault on the screen which is really annoying.
10 June 2025
See letter of complaint. Bad customer service, damage to my car, lack of transparent pricing
10 June 2025
Excellent service by Keith- kept me well informed
10 June 2025
Friendly staff, recall work done efficiently
10 June 2025
All the team I came into contact with were professional and carried out their work diligently and professionally.
10 June 2025
Easy communication with monique
10 June 2025
Wasn't impressed that I had to go through a filter to book Chester and couldn't book directly with them. It was only after chatting to the man at Chester that I discovered I could've booked a 2hr quick service saving me a 2hrs extra travel time.
09 June 2025
work carried out quickly
09 June 2025
The issue with the car was resolved and to the agreed timescales.
09 June 2025
Can not fault the service and the staff were very polite and helpfull.
09 June 2025
Great customer service
09 June 2025
Service was carried out according to schedule
09 June 2025
Although it was in for recall jobs the staff were professional and efficient.
09 June 2025
Mike kept me updated and the work was completed in a timely manner
08 June 2025
as above
08 June 2025
As above.
08 June 2025
as above
07 June 2025
there was a red advisory note on the service report that there were possible leaks on both front drive shafts .An independant garage checked this for me and found no such possible leaks. Puzzling is it not
07 June 2025
See Q 1
07 June 2025
Have visited service centre on two occasions now. Keith was my first contact and then Matthew came n my second visit. Excellent customer service from both. Service team kept me fully informed of progress and work required on my car.
07 June 2025
Always helping me out. Especially Ellis, Sam and Helen
04 June 2025
Highly trained service staff.
03 June 2025
Matt the contact was super helpful and very professional. He went above and beyond what was expected. He had very good knowledge of the car and BNW systems.
03 June 2025
I was looked after by Paul who explained what work was done and why.
02 June 2025
Halliwell Jones keeps in touch and ensures that you receive timely information and polite reminders and assurances about your appointment.
02 June 2025
Great communication and carried out my recall very quickly
02 June 2025
Fast and friendly staff and service
02 June 2025
I was fully informed of what was being done on my car whilst in for a service.
02 June 2025
Explained in details easy to understand
02 June 2025
Efficiency service
02 June 2025
Checked in online the day before, as requested. Dropped car off but met by receptionist who wanted me to take a seat and wait for advisor. I explained I had already checked in, but it became a load of hassle. Not impressed at all.
01 June 2025
Excellent service for everyone I came into contact with.
01 June 2025
Once you make an appointment it's brilliant. Drive through the Door, pull up & Matt Rae was waiting for me.
31 May 2025
Service was excellent
31 May 2025
Monique went above excellent service
30 May 2025
Kept me informed on progress.
29 May 2025
No issues, excellent service.
29 May 2025
Mike was outstanding and looked after me really well. Thank you for the excellent service
29 May 2025
As always
28 May 2025
Attended for a recall. Job was completed in less time than expected and I was called immediately..
28 May 2025
Staff
28 May 2025
Keith Brown - Went above and beyond. Excellent at his job and a great people person too, well done!!
27 May 2025
Everything was explained and the communication was excellent before and during the work carried out
27 May 2025
Lied to, as above not provided with the said video, or had the recall removed from the system.
27 May 2025
Service was completed very satisfactory
27 May 2025
Excellent service and excellent communication. Guy i dealt with was first class
27 May 2025
The safety recall work was done in very good time.
27 May 2025
Very professional in every aspect
27 May 2025
Not the first time i have used / had a car from Halliwell Jones Chester i think they are that good..... i`m happy to do a 280 mile around trip just to use them. A+++++
27 May 2025
Great experience and the video provided was great they talk you through everything which is really helpful and easy to understand.
26 May 2025
Professional service
26 May 2025
Mike was very friendly. My car was in for a recall and was cleaned and in perfect condition when picking it up. I also liked the hot drinks/waiting area.
25 May 2025
I was welcomed and waited in a calm and relaxed area, were I was kept informed
25 May 2025
Video report , very helpful assistant who dealt with some of my 'non service' questions
24 May 2025
Mike was very helpful and kept me informed of progress regularly
24 May 2025
There was little fuss and. my car was cleaned for me
23 May 2025
On time , efficient
23 May 2025
Prompt turnaround, better on Saturday than in the week.
22 May 2025
Communication was great throughout the day. Left very happy
21 May 2025
What can I say, never experienced anything like this before. I absolutely love how i was greeted and the whole efficiency when arriving at the garage
20 May 2025
Fully satisfied ??
20 May 2025
The purchasing experience was so smooth. Staff in particular Ryan were very knowledgeable
20 May 2025
problem solved and contact Mike always kept me updated
20 May 2025
The staff at the service especially Paul Atherton was very helpful and addressed my needs
19 May 2025
Everyone was helpful from start to finish, from my booking which I was asked if I wanted a sooner time to Mike keeping me up to date, all very good.
19 May 2025
personalised feel to service
19 May 2025
The communication was very good.
19 May 2025
Everything explained clearly and options discussed
19 May 2025
Service advisor Matthew Rae went above and beyond to get a fault with the car fixed for me.
19 May 2025
Great service
18 May 2025
Expedited the service so I didn't have to wait too long.
18 May 2025
I was very happy with the service the car received and obviously pleased that it passed it's MOT. The car was returned to me washed and valeted which I thought was a nice touch.
17 May 2025
Excellent service
16 May 2025
Excellent customer service
16 May 2025
There was a problem with the courtesy car. A replacement was sorted very quickly but it hadn't been valeted. That was reason for 4 star
15 May 2025
Workshop did not seem to understand what High-beam Assist was or how to test it. I had zero confidence in their ability to fix the problem . and they took up a lot of my time.
14 May 2025
The task for that day was completed
14 May 2025
Easy to organise and very efficient staff
14 May 2025
Nothing to criticise
13 May 2025
Matt was fantastic to deal with, efficient, knowledgeable, friendly and informative
13 May 2025
Excellent service. Great customer experience. Thank you
13 May 2025
I was satisfied with my service. The communication was good, and Monique was very nice and helpful throughout the process.
13 May 2025
Great service
13 May 2025
Good system now in place. Still good value.
13 May 2025
Unable to find small rattle that has been in the car since new, Keith kindly explained and offered to re book for further investigation.
13 May 2025
There was nothing to complain about
12 May 2025
Again very good service
12 May 2025
The service was exemplary. However the price quoted for wheel alignment was extremely high
12 May 2025
Expensive repair
11 May 2025
All ok with service
11 May 2025
Great service overall.
10 May 2025
Excellent communication from Monique and she even offered to stay late for me as I could not get there before last pick up time. Car wash and hoover was an added bonus.
09 May 2025
You did what I asked for
09 May 2025
Staff helpful when I had any queries.
07 May 2025
Car seat was damaged
07 May 2025
I did request a quote for supply and fit of an air vent which I am still waiting for.
07 May 2025
Once booked in sorted quickly dye to you mended roof less than a year ago rightly no cost
06 May 2025
Great customer experience
05 May 2025
Quick and courteous. Exactly what you would expect so no suggestions.
05 May 2025
Good service as always. Staff are very friendly and helpful.
05 May 2025
Great service and attention.
05 May 2025
Professional, Efficient service.
05 May 2025
Everything completed and working very much to my convenience. Excellent service with a smile and great engagement.
04 May 2025
Satisfied by the staff but prices were very high.
03 May 2025
I had to wait several weeks as i wanted someone to collect the car from my house. The man who came to collect my car was very nice. The car came back with a dirty mark on the drivers seat and the centre console. Also tyre pressure not checked.
02 May 2025
Lovely friendly and efficient staff
02 May 2025
Happy with service
02 May 2025
Great communication and level of setvice
30 April 2025
The staff have kept me updated regularly and advised of changes needed as a result of what has been found.
30 April 2025
No issues
30 April 2025
Matt kept me updated no issues, quick and hassle free
30 April 2025
The guy kept us informed and in the loop at all times
30 April 2025
Matt was extremely helpful and kept me informed at all times.
30 April 2025
The staff were friendly and welcoming.
30 April 2025
Great service
30 April 2025
Everything was simple and professional and polite
30 April 2025
Professional
30 April 2025
No concerns. Mike was polite . respectful and helpful
30 April 2025
Fairly average experience, although 3hrs+ for a rather small job and a wash was a long time to wait. The lady on the reception desk, Mel l think, was excellent as always. Good coffee.
29 April 2025
Helpful able to fit in for minor work
28 April 2025
Everything was good no complaints
28 April 2025
Service was excellent and all works were carried out in a timely manor. After a retest was required for my vehicle i was conveniently fitted in for the very next working day.
28 April 2025
KNEW THE COST PRIOR TO LEAVING THE VEHICLE AND WORK CARRIED OUT WITHOUT FUSS
28 April 2025
All OK (brake service) next day. found I need a new battery in the ignition key but no-ones fault just irritating
27 April 2025
See above
27 April 2025
Confident work carried out correctly.
26 April 2025
The service advisor was really informative and kept me up to date on the progress of the recall repair.
25 April 2025
Excellent customer service, especially from Mike. Communication on updates for my car service throughout process entirely hassle-free, thanks again.
25 April 2025
Very good
25 April 2025
Service at Halliwell Jones in Chester is professional and polite, helpful and accommodating.
25 April 2025
My agent, Matt Rae, could not have been more helpful. He is a true asset to HJ.
24 April 2025
Professional, quick and friendly
24 April 2025
Happy with information provided. Although, after opening bonnet we discovered that snapped part and missing bold, which I wasn't informed about it
23 April 2025
Not too good
21 April 2025
Service went well but disappointing that there is not a courtesy car or collect from home & drop off. Necessitated spending 4 hours at HJ.
21 April 2025
Friendly helpful staff
21 April 2025
Very helpful and friendly with great customer service.
20 April 2025
Arrived on time no fuss, iwas on my way home in 15 minutes. Callled me at 13:00 tp say my car was ready it was washed and waiting for me
20 April 2025
Visit managed well but Inspection not recorded in service history
20 April 2025
Kept me informed at all times
19 April 2025
Mike check through things. I have been looking at new cars and this has been a less enjoyable experiences.
19 April 2025
great customer service as always
19 April 2025
Pretty seamless. However digital experience is flawed. For example booking in vehicle using BMW app has different drop off time to Service centre SMS message. Recall messages sent to iDrive and App in German not English
17 April 2025
Car booked for recall work to be done. Informed well about process. Done on time. Complementary clean appreciated.
17 April 2025
Great service and ready on time
16 April 2025
The only good experience I had was dealing with Keith who very professional and a complete gentleman.
16 April 2025
Excellent attention to detail
16 April 2025
The level of service is spot on
16 April 2025
Excellent personal service
16 April 2025
Job done in the time that I was told and a nice clean car to go home in
16 April 2025
Would prefer not to have a recall notice but no issues with experience
16 April 2025
Mike was very good in getting my recall work done quickly as I had been told when I booked the car in that it could be done whilst I waited and was "only a 5 minute job"!
16 April 2025
A small issue arose and it was handled very well with full communication.
15 April 2025
No problem with any aspect
15 April 2025
Advised of and explained costs in advance. Called in advance of booking to confirm time of arrival and likely completion time by Matthew Rae, my Service Advisor. His professionalism and excellent customer manner was a rare experience these days.
15 April 2025
Kept in touch at all time with updates on the vehicle progress
15 April 2025
Had to return car to complete service
15 April 2025
Polite and prompt service
15 April 2025
Can't fault the service.
15 April 2025
I was told I would get a complementary wash and valet. This was completed to a very poor standard. How can I be sure of the quality of the things I cannot see? I was offered another wash and valet at my next appointment- but think I get this anyway?
14 April 2025
No issues
14 April 2025
No issues or delays from start to finish.
13 April 2025
Excellent service and updates
13 April 2025
Na
11 April 2025
Done and ready when you said it would be
11 April 2025
Top quality service from both technicians and top quality staff so helpful
11 April 2025
Great service and callback once ready. Only disappointment was there was no courtesy car for me to take so I was left in the area until vehicle was ready.
10 April 2025
The admin lady was very efficent and very well presented. The brake fluid service was carried out in record time.
09 April 2025
Professional and supportive
09 April 2025
Quick professional service, , you get the feeling they put the customer first , kept informed throughout the procedure
09 April 2025
Only in for an MOT but were stung £135 for wheel alignment which felt like they were just squeezing more out of us. Suggested upon booking that we could have while-you-wait quick turnaround but were just told on drop-off it would be ready for 5.
09 April 2025
Great reception and work fine as agreed.
09 April 2025
The whole appointment went like clockwork from booking to completion of work. Everything explained and updated via phone during the day from the service department.
08 April 2025
Nice service and treated very well at the service centre
08 April 2025
Friendly, managed expectations, great experience
08 April 2025
No problems and professionaly handled
08 April 2025
With Matts help and the great work of the technicians our car was successfully fixed after a number of frustrating weeks.
08 April 2025
Your staff member Keith brown walked me through all the details reassuring me
08 April 2025
Excellent service , constant feedback
08 April 2025
I gave you the answer because of the state I received my car back from you not a very good valet or wash plus the bonnet was all scratched. I have just had it re-sprayed recently.
08 April 2025
As above
08 April 2025
Helpful, friendly, efficient.
08 April 2025
I waited 17mins for the phone to be answered on the service line. In the end gave up and emailed the sales team and asked them to get the service team to call me back.
08 April 2025
All went smooth and to plan.
08 April 2025
Really good, car was still dirty when collected.
07 April 2025
Efficient, fast servicing can't complain with service provided.
07 April 2025
Matthew was extremely helpful and answered all my questions.
07 April 2025
Georgia was excellent.
07 April 2025
Georgia was so helpful and was great with helping me to fit this service into a busy mum schedule so I could pick up my kids on time. She was so helpful and friendly and asset
07 April 2025
I was informed of all problems about my car continuously with good and reliable advice.
06 April 2025
Eventually I was completely satisfied , thanks to Mike
06 April 2025
All was great. Although on a side note the hire car was not cleaned after the previous customer with sugar sachets left in the cup holder & they had left their RayBan box on the passenger seat. If it had been cleaned this would have been picked up.
06 April 2025
Monique was my agent at Halliwell Jones Chester see was more than helpful as I've had a bad morning and he took great care of me,
05 April 2025
Repaired a warranty faulty quickly and sorted some other issues at the same time.
05 April 2025
Excellent
05 April 2025
Needs a repair under warranty, which was reported, I am still waiting for a call back to confirm time and date to be sorted
05 April 2025
Helpful and attentive staff.
05 April 2025
It was brilliant. I drove in to the service bay, was greeted at the door by name and directed to the desk. I was given a timescale which was not just kept to but actually half an hour early.
04 April 2025
Halliwell Jones cancelled the EGR replacement once, but seem to do a reasonable job second time around
03 April 2025
All done to my satisfaction.
03 April 2025
The service manager Michael was super helpful
02 April 2025
Great serving
02 April 2025
Guy was very helpful
01 April 2025
Staff are knowledgeable and courteous.
01 April 2025
No problems - was prepared to wait etc Trust the service engineers at this garage .
01 April 2025
Very polite, process is very frustrating.
01 April 2025
Quick and efficient
01 April 2025
????????
01 April 2025
Everything was explained properly and the video was really helpful
01 April 2025
Because you know everything that is done to your car is done properly
01 April 2025
High level of service and customer care
01 April 2025
Just so easy doing business with you
01 April 2025
Mike (service manager), was excellent at communicating progress with the MOT test, giving a personal service.
01 April 2025
Service is superb. The team in the service centre are excellent, I am informed of the progress and informed of what has been actioned.
01 April 2025
I was very satisfied with my service experience at Haliwell Jones Chester. Monique and the Team really looked after me step by step throught the day with whst was happening with the car. Great communication from Monique via text and phonecalls.
01 April 2025
Was kept informed throughout the servicing / MOT visit, with the only issue revealed being resolved promptly.
31 March 2025
I can't fault them one bit
31 March 2025
Mike has been fantastic in his support with the above issue. He's a real credit to HWJ
31 March 2025
Thw gentleman who looked after me, Keith, could not have been more helpful. He even set up my BMW app for me. The service work was completed promptly. The video showing that my brakes and tires are in good condition was helpful.
30 March 2025
Kept informed of progress during the day. Facilities such as tea and coffee also excellent.
30 March 2025
Excellent customer service and customer respect. You feel valued as a customer.
30 March 2025
Perfect service
30 March 2025
Very pleased with the service
30 March 2025
The service has always been excellent. The service may be a tad expensive but is always thorough including photographs of work needed or done
30 March 2025
Job done in time specified
30 March 2025
Excellent customer service
29 March 2025
Looks like a great place with good people.
29 March 2025
The car came in for a recall which it seems wasn't required. I received a phone call to explain this and offered a wash and vacuum. The lady on the desk was very helpful.
29 March 2025
I was very satisfied with my service experience at Halliwell Jones Chester. The team was welcoming and professional throughout, kept me updated on the progress, and explained everything clearly after the health check.
29 March 2025
Quick and easy
29 March 2025
All round very good
29 March 2025
Very satisfied
29 March 2025
Matt was the deciding factor. His customer service was excellent.
29 March 2025
Service completed with no issues. Efficient check-in. Kept informed of progress and ready on time
28 March 2025
Efficient
27 March 2025
Great personal experience
27 March 2025
Efficient and polite
27 March 2025
Kept up to date with progress of vehicle
27 March 2025
The service was very slick, from arranging to having my car transported to the garage and then picking it up after the work was completed.
27 March 2025
as for question 1
26 March 2025
Very easy to deal with.
26 March 2025
I have had no problems with the service
26 March 2025
Absolutely fantastic service the moment I got out of my vehicle
26 March 2025
lack of curtesy cars is a real issue for me it meant hanging around for over 4 hours . I feel it is a real cheek to charge for a hire car .
15 June 2025
Excellent service