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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
483 ratings and 279 comments received in the last 90 days.
23 September 2025
Largely fine but on occasion adding options and adjusting totals always arduous. I am not sure if this is the dealerships system or yours.
21 September 2025
Very satisfied. Unfortunately my wife went in hospital and could not complete the purchase herself so I took over the purchase. The salesman Tom Bracegirdle was fantastic with the switchover to myself. This really helped me during a difficult period
18 September 2025
Chris and all the team were so friendly and welcoming.
14 September 2025
Steve Wakeman was very clear, helpful and communicative and made the process very straightforward. You always felt he was doing his best on your behalf.
14 September 2025
Easy and no hassle
09 September 2025
Christopher Gray so very helpful explaining everything about the car. A very good sales man.
06 September 2025
Very professional and always looking out for the customer
03 September 2025
Ryan's dedication and expertise made the process of purchasing my new X1 incredibly smooth. He provided thorough support, answering all my queries with extensive knowledge and arranged a quick delivery of the car.
01 September 2025
Attentive, good communication, I felt at ease. The car was sorted within days and to time. This is completely different to when my husband bought his last car and we decided to go to Warrington as no one wanted to talk to us in the showroom.
28 August 2025
Great communication and friendly service.
28 August 2025
Tom the dealer we were dealing with was so helpful, keeping us updated on delivery and eventually going through everything with us on collection day
21 August 2025
Ryan chute was really helpful, he guided me through the process clearly and was really helpful answering questions throughout the whole process. He suggested many options for cars and helped me arrive at the car that best fit what I was looking for
04 August 2025
Very happy with the process, was kept informed by Tom throughout who insured everything was organised ahead of me collecting the car.
04 August 2025
Just a really positive experience- knowledgeable staff who go out of their way to help you.
03 August 2025
Showroom was relaxed and friendly which made you feel at ease.
01 August 2025
Staff guided us through all of the purchase procedure and handover very helpful.
29 July 2025
Very satisfied
14 July 2025
Ryan ensured that the whole process from initial selection to the final handover was handled with exceptional efficiency and care making it a smooth and stress free experience
06 July 2025
Easy, and even helped out with a little complication
28 September 2025
I was kept up to date on the service and consulted when applicable.
28 September 2025
Very satisfied
27 September 2025
No problems at all with service centre.
27 September 2025
The information we received was clear and satisfactory in a way we could understand easily without confusion. Very happy
27 September 2025
Every thing done explained clearly
27 September 2025
I felt well taken care of and a valued customer.
27 September 2025
Reception and hosting were first class but again I felt the labour costs were too high for only a few hours work
25 September 2025
Great staff, great service, faultless experience.
25 September 2025
Car service was great, visual breakdown of inspection good. Very poor car cleaning. I wouldnt normally say anything but I was purposely phoned by a staff member to ask if I wanted my car cleaned. No rubbish removed, no interior wipe down.
25 September 2025
Although my car is 9 yrs old and it was only a routine service, I was treated like a new car customer.Georgia was amazing, kept me updated throughout the day.
25 September 2025
No I have previously told you
24 September 2025
See above
23 September 2025
Great service, video message to show car underneath was great but the mechanic spoke so fast, I couldn't quite hear/understand him! What not get some captions added?
23 September 2025
Excellent service. Clean and tidy with nice coffee and biscuits and space to work.
23 September 2025
Everything I asked for was done
22 September 2025
good valetting after service
22 September 2025
amazing customer service
22 September 2025
Everyone was lovely and everything went smoothly
21 September 2025
Yes, very good, helpful staff , pricing excessive though.
21 September 2025
quick service car done by 12
19 September 2025
Well well
19 September 2025
Friendly greeting on arriving, service advisor extremely helpful and pleasant Loan car available as requested at time of booking.
17 September 2025
The service staff were helpful and curtious
17 September 2025
Very slick and easy to book service, drop off car, good communication. Very pleased with customer service, no issues.
17 September 2025
Easy, efficient. I was in a rush dropping off in the morning so when I flagged this someone came to check me in straight away, which was much appreciated.
17 September 2025
Great service
17 September 2025
Comfortable and kept I gormed
17 September 2025
Problem with rattle from rear of vehicle not resolved first time. Awaiting another appointment to try to fix this.
17 September 2025
Good communication and my car was ready on time.
16 September 2025
one item still unresolved
16 September 2025
Prompt and excellent service
15 September 2025
Excellent service
15 September 2025
Excellent professional service, coulnt fault the whole experience.
15 September 2025
Very satisfied great customer service from Monique
14 September 2025
Very satisfied
13 September 2025
Service requirements detailed on dropping the car off and kept informed throughout the day. Had to Wait until end of the day to pick car up due to a BMW software issue otherwise really nice service from Paul.
12 September 2025
The service agent was polite and helpful. However my service was poorly organised, my hire car wasn't ready, I had to pay extra for a car so it was equivalent to mine, I also requested an automatic and had booked the recall over a year ago.
12 September 2025
Bruce and Mike were ace
10 September 2025
Monique was excellent but can't say the same about service staff. Car was underfilled with oil.
10 September 2025
The issue was resolved very quickly
09 September 2025
Courtesy car not explained - i.e did not explain £750 excess until I arrived. Did not reset brake service. Bad wash - scuff marks left on rear panel.
09 September 2025
As above
09 September 2025
Book in service very efficient online, kept informed on progress of the service. Was expensive over £600 hard to justify. This was not the fault of the staff i dealt with but the company.
09 September 2025
Great staff , point of contact was brilliant . Video of health check very informative and an excellent way of demonstrating findings a case of 'you can see yoursey'
09 September 2025
As above good to deal with
08 September 2025
very polite staff and got a loan car which was convenient for me
08 September 2025
See above
08 September 2025
VG
08 September 2025
Still awaiting a call from the service manager
08 September 2025
Friendly team. Gave us a detailed vehicle health check report
08 September 2025
As Above
08 September 2025
The service was excellent from the moment I booked in. Mike Whatling was really easy to deal with and kept me posted throughout the day. Would highly recommend him for sure
07 September 2025
Great customer experience. Can't fault them
07 September 2025
No issues picked up with recall so all good
07 September 2025
Service staff are easy to deal with, provide good feedback and an overall pleasant experience.
07 September 2025
Issues addressed and resolved as quickly as possible. Keith kept me informed and updated.
07 September 2025
Friendly staff, clearly explained information, all round pleasant, stress free experience.
06 September 2025
Great communication and great service
06 September 2025
Good service and communication throughout, our service advisor, Joe, was very informative, knowledgeable and helpful. He made the whole process feel effortless
06 September 2025
Agent was helpful and answered my questions, regarding further service requirements etc.
06 September 2025
Great service, went above and beyond
05 September 2025
All was good
04 September 2025
First Class all round. Monique and Mike were both fantastic to deal with.
04 September 2025
Car required 2 headlights only 1 ordered lost 3 hours work because I wasn't able to take car back on same day.
03 September 2025
They did exactly what was needed with no fuss, greeted by my name as soon as I arrived, kept me up to date and complimentary coffee is always a winner.
03 September 2025
Always deliver very friendly and good service also update during the service it's very good
03 September 2025
Good service and very helpful staff
03 September 2025
See previous response
02 September 2025
It took very long time to get the car back.
02 September 2025
As above
01 September 2025
Your salesman Mark was excellent throughout my dealings with him
01 September 2025
Service was great and the detailed info too on the printed report.
01 September 2025
Great communication
01 September 2025
Excellent customer service
01 September 2025
Excellent communication throughout
01 September 2025
Excellent in every respect except mechanic temporarily lost the car key and he/she didn't lock it when left on customer car park.
31 August 2025
Completely satisfied with both the reception and standard of work I received.
31 August 2025
Communication was really easy, they checked everything they need and I was able to pick the car up after some hours
30 August 2025
Steven and David at heliwell jones deva went out of their way
28 August 2025
The lady who dealt with me was efficient & professional. She rang me with updates over my car. I can't remember her name but she was very nice
28 August 2025
Had to rebook as parts not available, exact same high class service upon both visits
28 August 2025
Very satisfied
27 August 2025
Because of the aforementioned staff members
27 August 2025
Staff were great
27 August 2025
Process was quick and easy
27 August 2025
Quick easy service First time using will use again
26 August 2025
Swift, respectful and thorough service.
26 August 2025
Very easy and quick
26 August 2025
Everyone we spoke to was very pleasant and helpful. The car is running beautifully and looked amazing after it was cleaned, too.
26 August 2025
Georgia was excellent - great customer service
25 August 2025
Too much upsell, too long to book and collect car. The advisor didn't know how to book my car in for service and made it feel it was my fault and was rude overall.
25 August 2025
Everyone one I spoke with was excellent.
25 August 2025
Efficient
24 August 2025
I will not be bringing my car back to BMW Chester. My experience is hugely negative and I have already posted to social media to avoid the Chester unit.
24 August 2025
Very helpfull
24 August 2025
Very professional staff
24 August 2025
Easy to book at a time to suit me. Very happy with level of expertise.
24 August 2025
Proffessional Service , from experianced personnel
23 August 2025
The service rep was very helpful and polite. I didn't need to worry about anything. Very professional service
23 August 2025
Fast and efficient service
23 August 2025
Extremely professional and friendly. Great standard of work, explanation of all Jobs undertaken great communication throughout. Work completed to schedule.
21 August 2025
Lovely people to deal with and very transparent and honest in their pricing. The major service was carried out while I waited in a pleasant environment with great internet and coffee too! I liked the video walkthrough that was emailed to me later.
21 August 2025
Most provicent, as I expected .
20 August 2025
Best customer experience in a car dealership / service centre
20 August 2025
Very satisfied with the overall experience at HJ
20 August 2025
Great service
20 August 2025
Connecting with your clients by one means of notification is much better than being bombarded on many different levels.
20 August 2025
The staff are always very helpful and friendly
20 August 2025
Very expensive service
19 August 2025
The experience was ok but issue not cured
19 August 2025
Keith who I dealt with was great explaining what would happen
19 August 2025
A hire car was supplied due to work taking longer than expected. Car however wasn't full washed/cleaned only partly.
19 August 2025
Keith was great - especially when he did all the digging to establish what work my car did or did not require.
18 August 2025
Cost and poor explanation when questioned.
18 August 2025
Everything they said they would do they did and ahead of schedule.
18 August 2025
Georgia kept me informed before, during and after and the work was completed on time. Whats App works well
18 August 2025
Georgia is great, really nice to deal with, explains everything well and just overall a nice experience every single time! Shout out to georgia
17 August 2025
Mike was really helpful and the centre is friendly organised and professional
17 August 2025
Delt with my issue and kept me uptodate
17 August 2025
Keith was very helpful and polite
17 August 2025
Same as above
17 August 2025
As above
17 August 2025
Always satisfied very professional
17 August 2025
Matt, my service advisor, was excellent and kept me informed on progress throughout the morning that I was there.
17 August 2025
Very professional
17 August 2025
Information was given prior but also kept completely up to date throughout by Georgia
16 August 2025
Excellent customer service from start to finish.
15 August 2025
As above, service on the day was faultless.
14 August 2025
Prices too expensive
14 August 2025
Matt explained everything brilliantly, called me to give me updates for both my service and MOT until the day of collection
14 August 2025
Mike Whatling went above and beyond.
13 August 2025
Good communication prior to arrange service appointment. Welcomed in a friendly and professional manner and dealt with promptly.
13 August 2025
Everyone courteous and friendly
12 August 2025
My differential is leaking and they insist it is misting so not covered by the warranty I will never buy a bmw ever again
12 August 2025
Matt was very polite and helpful
12 August 2025
Cot of diagnosis and repair was done quickly and at an acceptable price
11 August 2025
Dealt with service etc in very professional manner , nice waiting area
11 August 2025
Again smooth transition
11 August 2025
The car was booked in for a service and investigation into a headlight problem, I was informed that a replacement headlight was available for immediate fitting. ( which I was extremely pleased about)
11 August 2025
Looked after the car & importantly made us feel as though you cared us , keeping in touch with us & keeping us informed.
10 August 2025
Always a warm welcome on each visit.
10 August 2025
The service advisor, Matt Rae took control of the problems with the car and following discussions with BMW undertook to resolve the problems. He kept me fully informed during the 2 days the car was in the workshop.
10 August 2025
Quick and efficient with good communication
09 August 2025
Explained everything very well what was going to be done on my car
09 August 2025
Had 1 hr wait
09 August 2025
Very efficient
09 August 2025
Efficient service, friendly and professional staff. Although voice of mechanic on video was not legible.
09 August 2025
It was ok, although it took me several attempts to book a date for the recall service. Nobody returned my calls despite reception staff assuring me that someone would get back to me with available dates and times.
06 August 2025
Service was good but my air bag light has come on
06 August 2025
Staff were amazing and everything was so straight forward and easy with dropping my car off and picking it up.
06 August 2025
Again I found the customer service to be superb.
05 August 2025
Booked in within a couple of days told me what would be done
05 August 2025
Staff were very professional and helpful
04 August 2025
Happy customer
04 August 2025
Professional behaviour
04 August 2025
More regular updates on progress during the day would be helpful.
04 August 2025
See previous answer. The job was completed quickly without a hitch. Changing gear is now easier and smoother than it was before.
03 August 2025
Shocking
03 August 2025
I was treated very well from the moment I arrived to the moment I left. The
03 August 2025
Excellent service
03 August 2025
Perfect customer service every time I've been there.
02 August 2025
No issue
02 August 2025
it was excellent extremely good nothing to add or to subtract
02 August 2025
As above. staff are super and treat their customers with respect
02 August 2025
I was kept informed throughout, received the vehicle inspection video and the timescale given for the service and MOT was kept
02 August 2025
Really helpful throughout and sorted everything for me
01 August 2025
Everything was done as I requested and car looked after
31 July 2025
Friendly and informative staff
31 July 2025
Very quick service
31 July 2025
Straight forward in Manchester Branch
31 July 2025
Drives very well after service
30 July 2025
Excellent service ,and helpful
29 July 2025
Please refer to the previous answer and moreover the price in consideration of the marque and type of vehicle is reasonable.
29 July 2025
Completely satisfied. The service team at Halliwell Jones are good at communication and always go the extra mile to deliver exceptional service.
29 July 2025
End result was that a faulty part was replaced free or charge as was expected
29 July 2025
As above brilliant service recommended
28 July 2025
As above. I needed the car back by a certain time and it was ready an hour or two prior to that time
28 July 2025
The staff at HJ were friendly. But this could not hide the fact that you were paying extra extraordinarily high fees for rather basic service to change the oil and a few filters.
28 July 2025
Once the car was booked in the service was great. Very friendly staff and explained what the process was.
27 July 2025
job carried out as requested
27 July 2025
Fixed my car very quickly and even cleaned and vacuumed it
27 July 2025
Very good job. Efficient, polite, informative
27 July 2025
Service team were great to deal with
26 July 2025
A job well done that leaves you with no worries
26 July 2025
All issues resolved
26 July 2025
Very happy with the service received
25 July 2025
Compitent
25 July 2025
Because l was very satisfied
25 July 2025
Did exactly what they said
24 July 2025
Everything was done as well as it was explained to me
24 July 2025
Very satisfied
24 July 2025
I was overall very satisfied- the works were scheduled and completed as planned and car ready on time
24 July 2025
Everything went smoothly
23 July 2025
Very satisfied
23 July 2025
Easy booking process and kept well informed throughout
23 July 2025
Great service
23 July 2025
Great service
22 July 2025
I never have any problems taking my car to Chester Halliwell Jones.
22 July 2025
As I say there was a scratch on the car so I may not have it washed next time, the scratch was polished out and resolved while I waited so cannot fault the resolution of the issue.
21 July 2025
Promptly dealt with, good communication and comfortable place to work while I waited.
21 July 2025
Well informed as to what was happening and when car would be ready
21 July 2025
very pleased with service received from staff and nice area to wait.
21 July 2025
Easy to book and friendly customer service
21 July 2025
Keith coordinated the service with forethought as bringing the car in early meant gearbox oil was sufficiently cooled for servicing
19 July 2025
Brilliant team who listen and helped and wasn't focused on getting my money
19 July 2025
The staff were polite and helpful, through out the experience I was contacted and kept informed of the progress of my cars MOT.
19 July 2025
Thank you very much indeed Paul Atherton, it was very helpful.
19 July 2025
My job could have been done over phone I just bought a 116d 2013 had MOT elsewhere and told me it had recall so I got intouch with you, I took time off work as work nights and was only there 30mins and was told they only needed to input reg to check
18 July 2025
The service advisor was very helpful and reassuring and explained what was happening
18 July 2025
Service Manager was very pleasant to deal with
18 July 2025
Matthew at HJ Chester was polite, professional and made me feel valued. He understood my car is my pride and joy and made me feel confident it was in good hands. Based on the service I received from Matthew, I will return to HJ Chester.
17 July 2025
Easy service. Check and Confirmation before dropping my vehicle off on the agreed date. Everything made easy
17 July 2025
The exceptional service by Matt
17 July 2025
Kept up to date, work completed with no problems, excellent communication
17 July 2025
Booked in for MOT, vehicle health check and clean for 9:00. Was told to be there to pick it up for 12 and the work hadn't even started. Did not finish until 13:30 and the car was not clean and message to say inspection is due was not cleared from car
17 July 2025
My car was given a vehicle inspection and the following day a vehicle inspection warning due warning appeared on the screen
16 July 2025
It would be 5, but I'm still awaiting a time frame for the necessary warranty work.
16 July 2025
Great service
16 July 2025
Exceeding expectations, great customer service and a credit to Halliwell Jones
16 July 2025
Excellent service from start to finish
15 July 2025
Paul Atherton who dealt with me was very knowledgeable made me feel ease and talked me through what had been done in a way that I could understand
15 July 2025
Very satisfied. Job done well.
15 July 2025
Experince
15 July 2025
Customer service was great, the free cleaning and wash was poor. Half the car was good and the other half looked like it hadn't been touched.
14 July 2025
all went smoothly
14 July 2025
Purchased the car from hl five years ago not had any problems with it
13 July 2025
See above.
13 July 2025
Great service and Paul was helpful and knowledgeable, kept me updated throughout. Video and complimentary wash and vac were a really nice touch.
13 July 2025
The service adivsor was excellant
13 July 2025
The service centre staff were friendly and helpful. The facilities are good and inviting.
12 July 2025
Dealt with very efficiently. Nice environment at dealership whilst waiting.
11 July 2025
Very satisfied. Service completed quickly
11 July 2025
As above
11 July 2025
As above
11 July 2025
As above
10 July 2025
I have been to the service department 3 times with problems each time received excellent response, and problem resolved.
10 July 2025
A lack of communication and common sense
10 July 2025
Whilst I was happy with the overall service provided, I did not give 5 stars due to the 'selling strategy' that was used to sell me new car tyres. Whilst my car was in for a recall, 2 tyres were not safe resulting in paying approx £500 for new tyres.
10 July 2025
Problem identified and solved in one visit
09 July 2025
Keith looked after me, especially as I needed a quick turnaround due to personal circumstances. Good comms,very helpful amd friendly
09 July 2025
Everything from the phone calls, the booking in process, them Keith who was outstanding was all just easy, simple and very pleasing.
09 July 2025
Thorough investigation of the car with filmed footage and thorough reports.
09 July 2025
Completly happy apart from My damages
08 July 2025
Very happy with the service provided.
08 July 2025
Paul was great to deal with, very friendly, knowledgeable and proactively kept me updated on servicing status 10/10
08 July 2025
Very good
08 July 2025
Always updated with what is going on and also the cost
08 July 2025
I think they did as well as they could, but I don't think they have the knowledge from BMW to explain why my car only charges at an average 5KW per hour when using my 7.4 KW AC home charger
08 July 2025
Assumed the complementary cleaning by would be more that but basic wash and vacuum.
08 July 2025
Any questions I had were answered promptly by Monique as well as arranging the extention for the courtesy car when it was required.
07 July 2025
Excellent service
07 July 2025
No issues
07 July 2025
The detail of information
06 July 2025
I'm a regular customer
05 July 2025
Video service direct to me at all times with a full explanation from Matt at Chester.
05 July 2025
Got the job done and kept me updated every step of the way.
05 July 2025
Again, I had a very positive experience, nothing really that I can fault.
05 July 2025
The service was completed professionally and on time.
04 July 2025
Effort was made to collect my vehicle even though roadworks prevented collection on the first attempt.
28 September 2025
The sales person Joseph was professional throughout the original purchase and the day i picked up the car