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ABOUT HALLIWELL JONES CHESTER

Browse through our latest news and vacancies or meet our friendly team using the tabs below.

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Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite, everything clearly explained and timely service

Service

I would not have gone back if they was not a100%

Service

Items requiring attention were dealt with during one visit which was essential given the current restrictions on waiting whilst the car is serviced. The downside was the need to be picked up and returned to HJ later .

Service

The staff were very efficient in dealing with me.

Service

Excellent service and customer interface

Service

Very easy to book and extremely efficient even with covid restrictions. A great improvement over the dealership I previously used.

Service

Excellent customer service as usual in very challenging times.

Service

See above.

Service

as above, this was the only issue with an otherwise excellent service

Service

The service rep at BMW was kind, considerate and very helpful - it was an experience unlike any other I have had in relation to a vehicle

Service

Good updates throughout the day. Video of my car was helpful. Felt personal

Service

Very efficient service, particularly like the quality of the review videos.

Service

I'm completely satisfied as I appreciate its advisable to have my BMW serviced at a BMW dealer while it's still under warranty. However, I think once out of warranty I would take the car somewhere more reasonably priced for the service.

Service

Supplied the courtesy car I needed with no questions asked, Kept in touch

Service

As stated above - I and the car have received excellent service

Service

well organised and helped when I was late

Service

The two personnel that I dealt with (Kevin Green and James White) are excellent ambassadors for the dealership and the BMW brand. Both appear highly motivated to provide first class customer service.

Service

As above. Happy with what was done.

Service

When job eventually started they worked quickly to return car

Service

Great service

Service

Quick and efficient

Service

Very happy with the service I got

Service

Very courteous and professional staff who were very helpful throughout all of my dealings.

Service

Everything worked from booking in to the lady service advisor who walked me to the car. Having carried out hundreds of oil changes myself thought this was very expensive but on reflection it is close to two years so on balance is good value.

Service

very efficient

Service

Staff are amazing, even under the current pandemic everything run smoothly and efficiently.

Service

Friendly efficient service

Service

Excellent experience.

Service

I was happy

Service

Always get great service from everyone at the service centre

Service

Staff always helpful

Service

Great communication kept me in the picture on what was going on

Service

Quick and efficient

Service

Same as above. Customer service / service advisor Kevin was excellent.

Service

Everything appears to be fine and service given was in line with covid restrictions.

Service

Excellent, cooperative and friendly member of staff who explained things very clearly.

Service

Problem free

Service

Nice and easy

Service

Everyone is very professional and helpful. You feel that you are in safe hands.

Service

Good communication

Service

Provided good information. Loved the health check video, even though I then had to pay for a new tyre!

Service

Excellent staff

Service

Friendly staff and prompt, professional help.

Service

Good service although I had to leave the car with you overnight as it took longer than I expected.

Service

No problems encountered at all

Service

I was kept informed from start to finished and the whole experience met my expectations of a great company.

Service

Service was seamless even in these hard times and as above Colette was excellent.

Service

Great guys as always

Service

I had nothing to complain about

Service

Everything completed in the timescale suggested

Service

Fast & efficient service

Service

First class service just excellent all tound

Service

Because it good

Service

I am very happy with both the staff and the venue, the staff were polite, courteous, knowledgeable and happy to oblige our every need, the venue was clean and safe and the completed job was done to a high standard

Service

I was dealt with quickly and efficiently

Service

Very welcome by all staff at all time, service area is clean and very well organised especially during covid restrictions.

Service

Easy automated process with very helpful person working in the reception area.

Service

Easily booked in with 'key drop' facilties and collected with little fuss at the time slot agreed. Car was returned in the same clean condition as it was presented ( without the car wash which I had requested)

Service

Covid times has certainly made things harder. However it's nice to see that I am able to use this facility.

Service

Good personal service

Service

They solved the problem and did it in time and were very helpful . Service prices are a bit high and if they were lower I would bring my car more often

Service

took a while to get through on the phone but otherwise fine.

Service

Easy to book in on the auto system.

Service

Staff go above and beyond

Service

No problems

Service

No issues, thorough and professional.

Service

Again, excellent clean showrooms and service reception, well organised, friendly and helpful staff.

Service

Superb service from Claire.

Service

Really pleased with the whole experience of booking in, work done and collection. The service representative at Halliwell Jones (James White) was outstanding, very helpful and courteous.

Service

Repairs and service were done as to expectations

Service

Completely satisfied

Service

All good and on time

Service

easy drop off very covid safe

Service

Kevin Bobbit was pro active in dealing with my issue

Service

Safe and quick on-line and automatic check-in procedure. Work completed as scheduled. Kept informed of progress

Service

easy and safe

Service

Very efficient service with clear communication.

Service

Ease of process

Service

No problem with the service at all but with the first service I was unable to get an itemized bill.

Service

Good service as always

Service

As above

Service

Staff were really helpful - Collette kept me informed- she was great

Service

Easy to arrange service Efficient feedback on vehicle status

Service

Well explained & detailed

Service

All went well despite a slight hiccough with dates. I was dealt with courteously and carefully and with extreme kindness.

Service

Excellent and efficient service. All Service Personnel I have encountered have been a pleasure to deal with

Service

Every step was easy with staff who wanted to help

Service

Excellent customer service

Service

See above answer

Service

The contactless key drop off system works well

Service

Kevin kept me informed all the way through the process, apart from when he was on furlough for a week, however advised me of this. Nice guy who kept me informed all the way through the process.

Service

Courtesy car is lovely, staff were friendly and helpful.

Service

Satisfied with service received. Lead time in booking in and courtesy car availability.

Service

Polite staff and easy to use checking in process.

Service

Very efficient & very helpful. both Claire & Kevin Green provided excellent service, as always

Service

Car washed and cleaned a video was sent on car's condition under neath

Service

THE SYSTEM WORKED

Service

No problems

Service

Excellent! James is a really nice guy and was extremely helpful and polite making sure the loan car was ready and kept in touch throughout the whole repair process

Service

The service I received was totally satisfactory.

Service

Expectations met

Service

good service

Service

All went well.. No problems whatsoever. Very friendly staff

Service

Just great friendly after sales service

Service

No issues and good communication

Service

Great customer service - Claire

Service

Always satisfied with feedback advice

Service

Very well organised and Covid regulations strictly adhered to. Friendly and professional staff

Service

Fantastic service as always

Service

Helpful and efficient service

Service

Recall was done on my 7 series and courtesy car was ready when I first arrived. James the service agent was very helpful throughout my experience.

Service

Kevin was attentive and considerate. He called when he said he would and handled a difficult situation perfectly.

Service

No problem phoned when ready to collect and ready at the time I specified

Service

Quick easy repair

Service

I am 69, determined to stay safe from Covid. Waiting appointment for MOT Arrangements in place and superb staff ensured I was and felt totally safe And able to reassure my 73yr neighbour that it is safe for her appointment in Feb.

Service

Member of staff was able to book me in on a more convenient date so i could get my M.O.T done on time. Everything on the day went well and was finished within the time advised. The Staff at chester service were very polite and made me feel valued.

Service

Both times I've had my car there the team were professional yet customer focused and the efficiency of the turn around time effortless

Service

Stuart Holland is always a pleasure to do business with and a good friend now dealt with him for many year's

Sales

No problems experienced in any areas of the transaction

Sales

Frankie our sales rep was fantastic she kept us totally informed every step of the way on the stages of delivery of our latest car

Sales

Obviously a different experience due to Covid-19, however i was able view my vehicle of interest and place my order to spec. During the build i was kept up to date on an almost weekly basis as to its progress. Could not fault it from start to finish

Sales

Excellent support from salesman, Stuart Holland

Sales

Previous new car was a disaster dealership did everything to they could with the support of bmw group to make this néw car the best experience thank you so much... amazing

Sales

Smooth, efficient service. Provided with regular updates.

Sales

I never actually got to get to the dealship as we were I needed to change my car during lockdown, so didn't get to step foot in the bmw showroom. But apart from all that I the lady that dealt with me was always in contact with me

Sales

Happy with everything

Sales

Professional customer service

Sales

We didn't attend the sales centre at all during this process. Online the process was excellent.

Sales

Excellent service again by Stuart and Andy

Sales

fantastic service , very enjoyable collecting the car

Sales

Great sales specialist in branch. Very helpful at the time of the order, during pre delivery and after delivery.

Sales

Steve was fab and very patient with me whilst I was working through a few options to find the right car for me. Difficult with COVID restrictions but he helped me with all the info to needed to make a decision and I got my perfect car as a result!

Sales

Sales team were very helpful

Sales

Clear instruction as deal progressed

Sales

There was a few week of delay between the actual and expected delivery, however this is expected during the lockdown...

Sales

Overall experience was first class I would of given a 5 and that is nothing to do with the experience it was just the waiting to pick car up because of the pandemic we were very excited to get in and drive

Sales

Frankie at Halliwell Jones Chester was fantastic from the original enquire to the hand over of the car ????

Sales

Excellent, courteous service.

Sales

The dealership was polite and informative with an efficient and well organised, safe handover.