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ABOUT HALLIWELL JONES CHESTER

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff were polite and catered to my needs

Service

As above

Service

Comment as above

Service

The staff at the service centre were particularly helpful, friendly and professional

Service

Annual check carried out promptly and effeciently

Service

Very pleased that my car was collected and returned back after service. This is an excellent service offered by BMW and was one of the reasons I purchased a new BMW once again. Very professional communication.

Service

Waited nearly 2 months for recall work to be completed then 2 weeks later BMW emergency services had to change EGR value as Halliwells replaced original minus oil within valve to prevent sticking.

Service

As above

Service

Would have been a perfect score as Matthew's customer service and hand over was perfect. Just a minor glitch in that the engine management light came on as I drove home so had to return to have the problem sorted which I hadn't really anticipated.

Service

Service itself was good, communications very poor. Car totally reset losing all saved data, no print out of service. No dialog on why I will only get one service in my service pack even though you made me wait 2000 miles for this service.

Service

Excellent service. Courteous staff

Service

Kept waiting for an advisor, disinterested staff, 3 week wait for car to go back in to resolve (hopefully) warranty problem

Service

I recently had a new engine fitted to my due to fault fully funded by BMW, what fantastic service, on this occasion I had to return to BMW due to an oil leak on the new engine. The garage and the service person told to take it in on Monday.

Service

As above. The service itself was great however the staff did not have the knowledge to answer my questions. One of the calls I made was obviously something the staff didn't want to deal with judging by the abrupt tone I received throughout the call.

Service

Good contact throughout, only downside is you always need to wait to collect but we understand this now, albeit can be a bit frustrating if you're in a rush

Service

Competitive price for tyre

Service

Took too long to get an appointment Couldn't guarantee a completion time for service Couldn't guarantee loan car. Surely a brand leader should be more customer focussed. Product recalls and major faults with vehiclesshouldn't impact on cust care

Service

The service, once delivered , was excellent

Service

Day after service, my car showed and amber warning for low coolant meaning I couldn't drive my vehicle. Told by a service advisor that I should add water myself and drive to the nearest garage to then get ADBLUE put in. Which is a diesel additive..

Service

Service desk said I needed 2 new front tyres and new pads and discs front and back. Collected car and I did not notice the new tyres had NOT been fitted despite inclusion on invoice. No real explanation for how this happened. Rebooked for 25/4/19.

Service

When booking the car in for service, I made the receptionist aware that my brakes were squeaking and was promised this would be looked at but sadly it wasnt rectified. Also the free taxi service to the city centre has been cancelled.

Service

Warranty issue regarding wheels despite being promised on the Thursday and Friday to get an answer and my calls returned.

Service

Car was given back spotless& running well.

Service

Sarah lloyd

Service

Didn't think the new reception procedure was very good. Lady standing at a lectern with a 1960's cantilever folder everyone else was using computers. No curtesy driver or taxi vouchers used for clients to get to and back from town

Service

The only problem was waiting for about 30 minutes basically to pay the bill when collecting the car. I could have been dealt with anyone but the receptionist insisted that it could only be the person who was first allocated to the service.

Service

Parking sensors still not working and car still saying it needs a service?

Service

When the car was taken there on the 2nd April at 08:00 hours, we were given to understand that the defect would be rectified by 16:00 that day. We had a call from then at 15:15 to inform us that the car X5 would be impounded indefinitely,

Service

Service carried out but not recorded in the cars service history in idrive . Could not contact service centre to book car in so took a chance and asked when brought car in for warranty work. Fortunately the really helpful lady helped and sorted it ou

Service

The arrangements for picking up need to be streamlined to reduce waiting time

Service

Based on previous experiences which have been patchy. However my most recent visit was excellent.

Service

The car was in for a service. I received the form showing the condition but no reccomendations nor did I get a list of what they actually did.

Service

Expected to pick up the car by 1pm not 4pm.

Service

Everything on time, car came back immaculate price reasonable.

Service

Service was completed in a timely manner and it was no trouble to have a courtesy car made available.

Service

Great never have any issues Have to say I always seem to deal with Claire at Chester and she is very professional at what she does and always very chatty

Service

I had a problem with my service very poor updates had to chase to get answers even called and emailed service manager but very slow responding kept on telling me they were waiting on answers from BMW

Service

Always get excellent service and staff keep me fully informed of any issues.

Service

The service centre were very helpful, but getting hold of the service centre by telephone is an absolute joke as the dealership collects the calls at the new car showroom, which is on a different site than the service centre. No the best experience !

Service

as i have already said great service.

Service

Everything fine but wasn't given a report. Told there was a computer problem and it would be emailed. It hasn't. Reminded them a week later. Still not sent.

Service

Work done on time, pleasant staff

Service

The job I needed was done well

Service

only downfall was the collection, arranged for 4:15 and it was just shy of 5pm before the car could be taken

Service

Would have been five star but I was told vehicle would be ready by 4pm so got to the garage by public transport (as no courtesy cars). I was waiting 45 mins after I got there. Someone should have telephoned me to advise my car would not be ready.

Service

Great service, only downsides were they could not find my prepaid service plan and had to ring me to be told I had one and they could not locate a parking sensor fault I had reported.

Service

After the service, and after having driven away, I discovered my dash cam had been disconnected. I had this fitted after having been the victim of a fraudulent accident claim. I was not told it had been disconnected, so drove away unprotected.

Service

Although car has required 1.5 litres of coolant after dashboard warning, no fault was found and charged £100.

Service

Good service performed when the Service Dept was under great pressure of work/vehicles.

Service

From the moment I arrived to when I left I was kept informed of what was happening, nice & spacious area for the customers to relax with complementary tea & coffee.

Service

Disappointed that we no longer get the free taxi ride intoChester city centre.

Service

They give me a time it would be ready and kept me informed, in fact my car was ready before the time they give me.

Service

I asked to check my tyre pressure and it was still incorrect afterwards also I explained that the windscreen wipers were not removing the water off my screen properly and after the service it still was the same .

Service

Staff are all lovely

Service

service to the cart is always very good

Service

Couldn't fault the staff or service.

Service

Always get good service

Service

Was given a two hour time slot and the car was ready about half an hour early.

Service

Emily and her colleagues offer a really valuable customer experience. After all it's not their fault the car has broken again. They are fantastic and completely open about what's happening throughout each stage. I'm glad they're there.

Service

Minimum of fuss with courtesy car provided.

Service

Louis the salesman was helpful throughout

Service

Good service and mot

Service

Long wait to get seen once I arrived but surroundings were fine.

Service

Always excellent service

Service

Great service. Claire Rogerson in service always excellent.

Service

Prompt attention

Service

Staff were very good.

Service

Booked service through main bmw centre number. Explained I would have to wait for vehicle whilst it was being serviced. I arrived at the required time of 10 am. .however my car was not available until 4pm!! It remained where I parked it until 1.30pm!

Service

They did what was asked and completed the job when they said they would.

Service

The experience was ok, there was a makeshift reception area which didnt look professional for a car of BMW standing. Also, the records were taken from a scruffy paper folder which may of been because the reception area was not complete.

Service

The car had been booked in for over a month to have EGR cooler replaced and upon returning to collect the vehicle I was told the work had not been completed as the parts hadn't been ordered. The Parts needed were know as it had already been diagnosed

Service

Pleasant service

Service

Car just been serviced at 40000 miles - told all was fine. Got in car and a brake pad warning came on !

Service

I had to call bmw Uk to get any kind of service

Service

The aftersales manager is first class and I would have been completely satisfied if there was someone you could easily talk to about the cars satellite navigation system and how you download map updates.

Service

The Service Adviser was good and seemed to understand my description of the warranty fault with my 440i

Service

Spend too much time chasing updates on progress and no one seems bothered. However the staff at your Warrington branch are far more efficient when dealing with calls.

Service

Why have they cancelled the free £6 taxi voucher? They should invest the thousands of pounds saved in more telephone operators.

Service

The only comment i have is that you didn't reset my service reminder so every time i start my car it tells me i need a service. Otherwise i really good experience.

Service

Was told they could turn round car in 1 week. Took nearly 4. Would of waited for new Reg if I would of known.

Service

I was told I could book my car in for a service which would be done within a 2hr timeslot so I waited. 3hrs later it was finally finished. When I asked for an update no advisor came across to update me and no apology.

Service

They did a good job on what was required

Service

Just falling short of 5 because I waited longer than projected

Service

I fixed the fault on my vehicle myself after being told there was nothing wrong with it

Service

Michele was fantastic from start to finish but she was failed by the service department

Service

I would like to expect more consideration w.r.t. my time. For example I was told it would be ready for 4pm but when I arrived to collect it it turned out that it needed to stay for a 2nd day. A phone call letting me know would have saved a wasted hr

Service

15 minute wait to hand the keys in to the service centre Initially could not find my service plan on the system Initially incorrectly advised some work identified not covered under the warranty - subsequently corrected 4 weeks wait to book the car in

Service

the taxi service has been discontinued which is disappointing and there appears to be a delay in handing vehicles back on completion i.e I had to wait 25 mins and only received a response after a reminder at reception

Service

Efficient polite staff. Friendly plus comfortable waiting experience.

Service

Simple process. Work done quickly.

Service

Horrible experience in horrible location, staff not very pleasant or friendly just felt like a conveyor belt there rush to get people in & out. Staff made rude comments about fact I'd been shopping-not many shops in wales. Just didn't enjoy

Service

The ability to get through to speak to someone is poor and took a long time. The phone message says they are busy, but either way it sends out the wrong message as I am not convinced.

Service

Great customer service, good value.

Service

Work completed on time, staff friendly and helpful, car has worked well post service

Service

The book experience was very poor but the service experience was good. Staff were good.

Service

No complaints with the service received, it would of been nice to get a better explanation as to why my 2017 BMW loses coolant.

Service

The booking in and collection were a bit slow

Service

Should have been ready 16.30 had phone call at 16.05 would not be ready until nearly 17.30 - how could they do full service wash etc in an hour - having to take back because still showing service required

Service

Fantastic Service from Louis and Andy Breakey in sales and Jordana in Service

Service

See above. Also It is apparentlt impossible to locate the tracker on my car, despite it being fitted by Halliwell Jones to a demonstrator vehicle. I have been quoted £350 for an investigation which not even be successful!

Service

Just excellent care.

Service

Service is always good and vehicle comes back lovely and clean.

Service

I was never updated on the vehicles status nor given a reasonable explanation as to what happened.

Service

The service given was excellent, unfortunately the fault was not rectified.

Service

It took 4 months to resolve my issue

Service

Had cause to complain about them, ability to contact them by telephone is laughable. They are not fully aware of the the vehicles and their accessories.

Service

There always used to be a complementary taxi service into town which has now been withdrawn. I feel that this is a bit penny-pinching by BMW.

Service

Car booked in and light fixed on day I rang.

Service

A good deal was offered quickly on first visit which secured my business, although I think overall sales team knowledge of the functionality of the new 3 series and its operating system was limited. See comments in 1 re after sales service.

Sales

Fully informed through build and delivery process. Accommodated specific requirements.

Sales

We got the car before the delivery time 3days before I went into hospital ????

Sales

The Sales Executive, Steve Scoffield, at Halliwell Jones Chester, whom we have come to regard as a friend, was, as usual, most kind and helpful, putting no pressure whatsoever upon us to change our car for a new one, and answering all our questions

Sales

Halliwell Jones is a modern well appointed dealership staffed by knowledgeable people. And the coffee isn't bad either! They provided a new courtesy car for the three weeks before my car was ready. This was really appreciated.

Sales

It took nearly two weeks to get a new car from the showroom on to the road. When I took delivery there was no spare wheel (which was part of the deal)with the car. Another week on and still no sign of the spare wheel?

Sales

The tyre repair unit was missing on delivery. The number plate was crooked.

Sales

Would be five stars but not supplying a full tank of fuel was the only thing that prevented this

Sales

Pleasant , easy to deal with

Sales

Outstanding service by Scott Parker

Sales

From our initial visit to the delivery of our new car we were kept informed of all progress of the vehicle.

Sales

Passenger seat has problem with tilt mechanism, not what you expect with a new car

Sales

Keep informed at all time by our salesperson ste scotfield

Sales

Made things so easy and replied to questions raised very quickly.

Sales

I felt that the staff, particularly Martin Thompson, made the whole experience straightforward, trouble free and a pleasure

Sales

Communication at every stage. Thorough without being overwhelming.

Sales

On delivery the salesman did not rush anything. He took his time to make sure we were comfortable with the car before we left.

Sales

Stu Holland was brilliant and kept me up to date with progress all through the build.

Sales

I had regular updates informing me of the build process of our car.

Sales

Easy to drive, visibility very good and fits my garage at home.

Sales

As above but also the revised premises are a great improvement and allow for excellent viewing and all staff we dealt with were courteous and helpful

Sales

I dealt with Martin Thompson, he was excellent. He was my point of contact from start to finish. Exemplary customer service. I ordered my car in November for a March 1st delivery. Martin kept in contact during that time with updates/video of my car.

Sales

Friendly and helpful

Sales

Francis was excellent and very knowledgeable and friendly. The customer service was outstanding as she regularly phoned me with updates throughout the production period

Sales

I feel that score is correct.

Sales

Everyone was extremely helpful and very friendly.

Sales

Excellent service from start to finish

Sales

Quick and efficient service

Sales

Mr Stephen Scoffield with whom i have bought several cars previously was most helpful and courteous I felt i was pressurised by the sales manager to buy gap insurance -i have since cancelled - not a valued customer just a number to be processed

Sales

Great customer service