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ABOUT HALLIWELL JONES CHESTER

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was serviced on time

Service

Friendly reception staff and work carried out to a high standard and completed ahead it expected time. Would have been five stars but when I picked up the vehicle they failed to mention that the technician had discovered a nail in my tyre

Service

The service I received was excellent. The staff are really polite and professional and I felt like they actually cared about doing a good job.

Service

See above plus - no update call back, failed to meet agreed timescale initially and after late call initiated by me. Then rang me whilst I was in service area waiting to collect ( late by 25 mins+) to try and sell me tyres - car sailed through MOT

Service

The service team fitted me in quickly for a car service, but the lack of ability to move on the cost of the vehicle inspection just smacked of money grabbing

Service

Friendly initial welcome, I didn't have to wait long, I was then dealt with in a friendly and efficient manner checking/confirming what I was booked in for and also if I had any issues with my vehicle. Extremely disappointed to have to pay for taxi!!

Service

Experience influenced by extended wait for the car. Extenuated by the fact I have a hip problem and had to walk some distance to and from the car service centre.

Service

Everything that needed doing was carried out professionally.

Service

For the same reason given in my answer to question 1.

Service

My latest visit was because I suspected the fuel consumption of my car had increased. They were unable to find anything wrong but reset the engine management computer. I have not as yet done enough miles to know if there is an improvement.

Service

Warm greeting then offered a coffee and seat.

Service

James promised me the car would be ready by 5pm. I rang and checked at 4:30 and he said it would be ready. I got to dealership at 16:50 and car not handed over until 5:45pm. It was NOT washed or vacuumed. No one was bothered.

Service

The work was done as expected.

Service

Claire went above and beyond making sure she looked after my vehicle. As I was away on holiday she made sure my car was delivered over to sales for collection. Also Aaron looked after me regarding tyre fitting.

Service

Amazing place and staff

Service

£770 for a service to replace oil, plugs and filters is just ridiculous.

Service

Every person I dealt with was friendly, helpful and kept me updated on timing to pick up my car, which came out in showroom condition.

Service

The mistake with my online booking was rectified.

Service

Very proactive and helpful team providing what felt like a very personalised service. An efficient, well organised and well run experience.

Service

Not happy. Car in for service went to sales site as we never informed it was done elsewhere. Asked for lift to Retail park to shop whilst car being serviced as at Llandudno and told no lift. Finished. Soaked walking back. Car not ready. Had to wait.

Service

Good service but a little expensive

Service

All the questions I had were answered during and when I collected my car following service and MOT test

Service

Very accommodating on this visit.

Service

My dealing with Halliwell Jones at Chester have always been positive and my most recent visit for service was no exception.

Service

No problem start to finish

Service

Met minimum expectation.

Service

As explained all my concerns /frustrations during the booking in of my car were taken into consideration and documented. The car was serviced to a very good standard MOT , Service, Change of brake fluid. All details were fully discussed on collectio

Service

When booing the online booking, I requested a call or to speak to someone regarding a service package for my car, but to date, I still haven't had a call back regarding this!

Service

Great service and a tremendous environment

Service

Take my concerns seriously and have always worked to resolve them within the constraints that they have to work. All staff always polite and managers take time to discuss issues should they arise. Parts department have helped source accessories.

Service

Would be good to have the service completed in 2-3 hours from booked in time

Service

Excellent attention and courteous treatment

Service

Staff, surroundings, information. Timely service.

Service

I booked my car in for service at 08:00, and wanted to pick it up around 16:00 hours. At 16:30 I was called by BMW Chester and informed the service I had asked to be completed had not yet started as they had focuses their attention to finding a leak.

Service

Good service. Like the 2 hour slots and a good ambience in the service centre. Pleasant and helpful staff. Thought the service was quite expensive.

Service

See above. It appears that people I know that use main dealers such as Lexus, Honda etc are more satisfied

Service

car returned as previous visit not rectify fault dpf.car was kept for two days to carry out work tube told different causes to the fault. Finally told dpf needed cleaning @ £350 which I agreed to then be called back to say Bmw no longer do this.

Service

end of warranty service, stop start not working. I was told that it was because the sidelights had been left on despite never being moved from the automatic position. Suspect more to do with the dealer purchased and fitted dashcam which also faulty

Service

Car was fixed however haven't been given any proof of work done on my car which was held by them for a week.

Service

An aspect of the recent service was unable to be performed due to parts having 'seized' in place on the brakes. With the car only being 5 yrs old and Halliwell Jones being a main dealer this was rather disappointing.

Service

Probably took longer than anticipated but was complete satisfactory in the end

Service

The process was made simple

Service

Short of five start because I found the taxi service very convenient. Having said that the staff were all extremely helpful and professional.

Service

They went above and beyond to make sure I was taken care of

Service

Although my car was kept in longer than I had originally anticipated I was provided with a courtesy car and kept informed of the progress of the repair work.

Service

Why have an appointment system and then not prioritise waiting customers?

Service

Great staff professional service

Service

This problem is not the fault of the staff at the service center, it is a problem with the product! The staff were excellent!

Service

Carried out efficiently and on time

Service

good service both before and after the MOT

Service

Professional throughout

Service

Very efficient.

Service

Prompt, good comunications and a clean car on return

Service

Easy to book in. Claire R and the engineering team do the rest.

Service

The car was returned to me in pristine condition, having been valeted inside and out.

Service

Very poor attitude by advisers and Tracy i found to be less than helpful

Service

Did what they said they would do . Work completed on time.

Service

All Good

Service

Was told car needed brake fluid and major services and that the car would be needed all day. Actually just needed the brake fluid service.

Service

Customer service was good and car was on time and very clean

Service

Kept me informed. Courteous. Caring.

Service

Job done and all issues resolved however 3 weeks on and still no answer to my question on what service put down as faults.

Service

Kevin Green always provides excellent customer service and he is the only reason we come back to halliwell jones - please pass on our thanks to Kevin and his manager

Service

Everyone friendly

Service

I had to visit twice to achieve an update to my navigation system although I had telephoned ahead the first time

Service

Really impressed with the service, didn't try to con me into getting any extras done afterwards (like other manufacturers usually do) and explained the results clearly

Service

Really satisfied, I sat in and waited for my service to be completed and it was done within 2hours.

Service

nice people

Service

As above

Service

This time, I had no problems but my last few experiences with Halliwell Jones have been less happy. At the time of my last MOT they made a mistake with the paperwork which they were slow to resolve and a complaint was left unanswered.

Service

Had car 1 day fault showed in I drive...had to arrange recovery myself...no help off bmw,,, car was recovered and taken to bmw...had 3days picked it up..fault still there.

Service

There was little to complicate the work required. First service.

Service

Booking process much better and a bit less waiting time now to pick up vehicle.

Service

My car was unexpectedly not going to be ready and Mike ensured I was able to get home and a courtesy car was provided until the following morning. Thank you.

Service

Customer service is clearly a priority.

Service

All went very smoth and too time.

Service

From start to finish incompetent. My wife and 6 month old were left for an hour only to be asked to come back another day, without a courtesy car which we'd been told was sorted

Service

On the last two occasions that brought the car for service I was given incorrect information as to how long the time require was

Service

I have always been satisfied with the service received

Service

Warning message not corrected.

Service

Everything was explained to me from the moment arrived and I was kept updated throughout the time that my car was in Halliwell Jones Chester.

Service

Recalled vehicle affects a persons response to this question

Service

Good however bit frustrating to wait a lot longer than anticipated.

Service

Waiting an hour after expected time given

Service

Friendly service

Service

Part fitted on time specified. Car also given a quick wash and brush up. HJ a lot more accommodating then my previous BMW dealers in Liverpool.

Service

Work completed within agreed time slot

Service

Reception staff polite and efficient and vehicle returned within the agreed timeframe

Service

A lot better than it has been in recent years however communication could be improved. Keeping you updated and no waiting too long

Service

Customer service and facilities were 1st class. Was disappointed the service team didn't pump up the tyres even though the warning light was on. Only a small thing but makes you think what else might not have been missed.

Service

Feel the recall could have been done quicker and no loan car offered

Service

See remarks above.

Service

Issue resolved quickly

Service

James White , was understanding/ sympathetic and patient regarding my EGR valve problem and resolved the matter most efgiciently.

Service

Initially I was advised that there would be a lengthy delay in getting the vehicle booked in to have a warranty (software) issue addressed, with a courtesy vehicle. I found this unacceptable as the vehicle was only 3 weeks old :-(

Service

Very satisfied by my recent service. Was seen immediately on arrival and car returned to me on time.

Service

Very dissapointed with my visit to HJ BMW Chester. BMW is a premium brand and this sort of experience is expected from either showroom or service facilities. No courtesy car, no taxi home or back, no proper information what service had been carried o

Service

Car ready in time and all in good order

Service

Free mini valet, was your hoover broken as not clean inside at all.

Service

Good

Service

Minor delays on arrival awaiting a customer service representative

Service

Car wasn't washed or valeted very well.

Service

Everything was quick,simple and professional. The complimentary clean was above and beyond my expectations. I only had an MOT but felt like i was picking up a new car!

Service

Fairly satisfied. Bmw operated a collection service in previous years which was much easier did not inconvenience the business day

Service

See response to Q.1

Service

everything went as planned able to book further work required there and then courtesy car a great help

Service

Because I was very satisfied!!!!!!!!!!!!!!!

Service

The vehicle has been in for repair numerous times with engine faults

Service

Very

Service

Satisfied with service.

Service

This was for a recall. When booking my car in, there was no option other than to come during your working hours. I had to take a day off work. I wasn't given a courtesy car or any other transport. It felt like you thought you were doing me a favour.

Service

Very efficient service department and people very pleasant to deal with.

Service

I had to pay for a minor adjustment to my handbrake despite the car only being 18 months old and having a service package

Service

Car fault sorted and problem dealt with quickly

Service

on time

Service

My own experience and that of other family members who have BMW cars.

Service

Good service as expected. Help when needed.

Service

kept us communicated with the repair and its progress.

Service

Kept myself up to date with how the car was getting on and gave exact times to come pick the car up. Was no delay or issues

Service

All management is ignorant they don't care about what they selling after you buy it, it's your problem and they keep denying everything even if you give them evidence in there face they still denying everything.

Service

Excellent service from Louis McCallow

Sales

Excellent service from Halliwell Jones (Chester).

Sales

Francesca was very helpful

Sales

Considerately and professionally dealt with

Sales

As above. We cannot thank John highly enough. My mum is in a wheelchair and can sometimes feel patronised but he hit the right balance between simplifying the process while making sure she didn't feel small.

Sales

so far so good

Sales

I would have liked a little more communication concerning delivery.

Sales

Effficient, professional and yet friendly team

Sales

Fist class

Sales

Professional and courteous.

Sales

The original car was reject due to a fault on collection and replaced with an equivalent 'like for like model'. I understand that cars do have faults but the communication during the process was not great. I had to make all the calls inbound.

Sales

Super service throughout

Sales

Beyond extremely satisfied with purchase and delivery of my new car compared to the experience my Husband endured. Scott Parker was a major factor in why I chose my new BMW. Not enough space so please see answer in Q3.

Sales

I explained in question 1, I am totally satisfied

Sales

Nothing more to add, just excellent friendly professional customer service.

Sales

Very friendly and polite staff. No pressure to make my choice, no hard sale technique. Great showroom

Sales

From start to finish the service from Haliwell Jones was excellent. The New Car Sales Executive, Louis McCallow, was professional, friendly & exceptionally helpful

Sales

The car was collected at 16:30 on the last day of October with faulty safety lights coming on. This was pointed out only at the point where I had no choice to take the car home with the fault displaying.

Sales

The sale was completed quickly and covered everything I needed to know. everyone I talked to was helpful and polite.

Sales

Customer service was great and we were kept informed at every stage.

Sales

Very relaxing and reliable staff made feel important and valued

Sales

Car sales man spent time looking for car to meet our needed as it needed to be a car delivered by Christmas. The dealer handled all the paperwork extremely well . On collection we can say it was the best handover we have had from any dealer.

Sales

As above always looking and guiding the customer through the whole process.

Sales

Halliwell Jones and Stuart Holland in particular are a pleasure to do business with.