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They did what was asked and completed the job when they said they would.
The experience was ok, there was a makeshift reception area which didnt look professional for a car of BMW standing. Also, the records were taken from a scruffy paper folder which may of been because the reception area was not complete.
The car had been booked in for over a month to have EGR cooler replaced and upon returning to collect the vehicle I was told the work had not been completed as the parts hadn't been ordered. The Parts needed were know as it had already been diagnosed
I had to call bmw Uk to get any kind of service
The aftersales manager is first class and I would have been completely satisfied if there was someone you could easily talk to about the cars satellite navigation system and how you download map updates.
The Service Adviser was good and seemed to understand my description of the warranty fault with my 440i
Car just been serviced at 40000 miles - told all was fine. Got in car and a brake pad warning came on !
Spend too much time chasing updates on progress and no one seems bothered. However the staff at your Warrington branch are far more efficient when dealing with calls.
The only comment i have is that you didn't reset my service reminder so every time i start my car it tells me i need a service. Otherwise i really good experience.
Why have they cancelled the free £6 taxi voucher? They should invest the thousands of pounds saved in more telephone operators.
Was told they could turn round car in 1 week. Took nearly 4. Would of waited for new Reg if I would of known.
I was told I could book my car in for a service which would be done within a 2hr timeslot so I waited. 3hrs later it was finally finished. When I asked for an update no advisor came across to update me and no apology.
They did a good job on what was required
Just falling short of 5 because I waited longer than projected
I fixed the fault on my vehicle myself after being told there was nothing wrong with it
Michele was fantastic from start to finish but she was failed by the service department
I would like to expect more consideration w.r.t. my time. For example I was told it would be ready for 4pm but when I arrived to collect it it turned out that it needed to stay for a 2nd day. A phone call letting me know would have saved a wasted hr
15 minute wait to hand the keys in to the service centre Initially could not find my service plan on the system Initially incorrectly advised some work identified not covered under the warranty - subsequently corrected 4 weeks wait to book the car in
Efficient polite staff. Friendly plus comfortable waiting experience.
Simple process. Work done quickly.
Horrible experience in horrible location, staff not very pleasant or friendly just felt like a conveyor belt there rush to get people in & out. Staff made rude comments about fact I'd been shopping-not many shops in wales. Just didn't enjoy
the taxi service has been discontinued which is disappointing and there appears to be a delay in handing vehicles back on completion i.e I had to wait 25 mins and only received a response after a reminder at reception
The book experience was very poor but the service experience was good. Staff were good.
Work completed on time, staff friendly and helpful, car has worked well post service
No complaints with the service received, it would of been nice to get a better explanation as to why my 2017 BMW loses coolant.
Great customer service, good value.
The ability to get through to speak to someone is poor and took a long time. The phone message says they are busy, but either way it sends out the wrong message as I am not convinced.
The booking in and collection were a bit slow
Should have been ready 16.30 had phone call at 16.05 would not be ready until nearly 17.30 - how could they do full service wash etc in an hour - having to take back because still showing service required
See above. Also It is apparentlt impossible to locate the tracker on my car, despite it being fitted by Halliwell Jones to a demonstrator vehicle. I have been quoted £350 for an investigation which not even be successful!
Fantastic Service from Louis and Andy Breakey in sales and Jordana in Service
Just excellent care.
I was never updated on the vehicles status nor given a reasonable explanation as to what happened.
Service is always good and vehicle comes back lovely and clean.
The service given was excellent, unfortunately the fault was not rectified.
It took 4 months to resolve my issue
Had cause to complain about them, ability to contact them by telephone is laughable. They are not fully aware of the the vehicles and their accessories.
There always used to be a complementary taxi service into town which has now been withdrawn. I feel that this is a bit penny-pinching by BMW.
Car booked in and light fixed on day I rang.
As previously mentioned.
You did what you were supposed to do
Updated regularly. Very courteous staff. I always feel at ease.
Lack of courtesy car. Wasted day sitting in waiting area from 09.00 till 16.30.
Despite notifying prior to the service that there was an issue with the BMW Connect, it could not be fixed on the day and you had the car for 2 full days.
Poor communication and reception
I was very happy with everything including the man who collected and returned my car.
Times given were not accurate. Advisor was curt. Charged for sreenwash and oil that I didn't want - had filled sreenwash day before and spare oil was in the boot. Told it was a major service and car would not be ready before 4pm. Telephoned at 1.30pm
The staff I meet Claire Rogerson and Colin Campion are a credit to both Halliwell Jones and BMW. They are the reasons I remain buying BMW vehicles.
same answer as above
good service, friendly, little over priced
Really happy with the service conducted.
New BMW M5 Competition Stalls when in traffic when ASS on - not fixed.
My car needs a recall apparently and I found it surprising not to be able to book this because it was at Warrington
Extremely satisfied. Cannot find a fault
Having to wait a month for the service was not ideal so being warned it can take this long would be a good idea so next time I will book in plenty of time. The garage was immaculate and the people are a pleasure to deal with.
Service great - booking it appalling
Was trying to book service online and nobody ever came back to me after submitting the online form. Tried to phone about 10 times and no answer.
The customer service procedures adopted by the company are quite off-putting, although the staff seem to try their best.
Very satisfied with reception, collection (phone call advising Car ready prior to requested time), vehicle valeting & invoice explanation.
good facilities, easy process
Staff were very helpful
Cannot fault the experience. Did everything they promised when they said it would be done.
The same as question one
The only reason this answer was given was following a recent valet on our car, it was obvious the inside had been cleaned but not buffed sufficiently. There was a lot of smears present.
Long waiting time to book repair of brakes may have resulted in extra expense. Poor track record of getting it right first time
The driver profiles had not been saved.
I am still awaiting a quote for the work 2 weeks layer
Everything was comfortable and stress free delivered to plan, and my car was cleaned saving me a job !
Needed return visit for warranty item due to wait for spare part.
The BMW service reception was its usual high standard. The temperature in the footwell is still a lot lower than I would expect. I feel I need convincing that it is right.
very satisfied but for one minor point, the "next service" date entered into the vehicle electronics differs by 12 months to what I was told verbally, I suspect that the electronic info may refer to an additional service item i.e, brake fluid.
I identified a problem with the parcel she- they said they would call when they needed a part - felt fobbed off at the time, 2 weeks later - still heard nothing. I also have a VW which the dealer has sorted in the time waiting for HJ
Probably the WORST customer service experience at ANY dealership. I was made to feel as if I was an 'inconvenience' to their precious day.
As above and they said the car would be washed.....but we waited and waited only to be informed that the car had not been washed. But to be fair we were promised a full Valletta next time.
Everything done on time
It was NOT a regular service but repairs following 3rd breakdown in the 7 months since Ive owned it. Was very satisfied with the repair service I received this time though.
Friendly helpful staff
I booked waiting appointments thru the new central booking system for 2 cars on the same day. When we arrived these were not logged as waiting appointments and it took all day to have them serviced.Standard of service was excellent as usual.
Halliwell Jones have appeared reluctant to support claims beyond the normal warranty period. In each case they have eventually offered support. Would have been better if they had recognised BMW failures and shouldered some responsibility earlier.
I've just received the best service from BMW and the dealer for my car.A major fault developed on my car which destroyed the engine, this was replaced by BMW with no cost to myself other than diagnostic of fault.A confidence booster for quality.
Initially I was told that I would have to wait all day for my car. I did confirm that when I booked in for service and mot I did say that I would have to wait for my car. My car was ready by lunchtime.
Looked after by service managers very well
Becasue everything I asked for was carried quickly and efficiently.
Always room for improvement
I felt confident that my car was checked over properly.
Nothing is perfect
As above - probably would not use this BMW garage again
the staff were courteous & helpfull.
Well dealt with by service receptionist Emily who explained the costs and the charge for tracking which I had requested
Connected drive was to be repaired however it is not working correctly and have booked car in again in Jan to have it repaired.
Friendly and helpful
I dealt with Martin Thompson, he was excellent. He was my point of contact from start to finish. Exemplary customer service. I ordered my car in November for a March 1st delivery. Martin kept in contact during that time with updates/video of my car.
I feel that score is correct.
Francis was excellent and very knowledgeable and friendly. The customer service was outstanding as she regularly phoned me with updates throughout the production period
Everyone was extremely helpful and very friendly.
Excellent service from start to finish
Quick and efficient service
Mr Stephen Scoffield with whom i have bought several cars previously was most helpful and courteous I felt i was pressurised by the sales manager to buy gap insurance -i have since cancelled - not a valued customer just a number to be processed
Great customer service
Everything went very smoothly
Knowledgeable staff , courteous staff.
We were kept up to date during the whole, very efficient, process.
Ive not got the car yet
First rate service throughout the whole process.
There are always ways to improve. I found the seating arrangement with each salesperson awkward. You were separated from and at an angle from the salesperson which can be disconcerting when you are parting with your money. You are quite far from the
Really good experience, which led to an in the moment purchase that Im really pleased with.
Satisfied but would have been completely satisfied were it not for the long wait for delivery of the car. More regular updates would have helped.
The Centre staff were always warm and welcoming in a sincere manner, with coffee offered regularly.The Centre itself was always bright, clean and filled with lovely cars. It was always a pleasure to look at them and think, one of those could be mine.
Before and after Christmas we made several visits as we purchased 2 cars and each time ALL the staff were welcoming and accommodating.
Excellent customer service the motablity rep at halliwell Jones Chester Stephen scoffield was was excellent he took the time to explain everything properly and on hand over of vechicle he explained in detail how everything worked very nice man
We were seen on time and everyone knew their role.
Very pleased with all staff and the attention to detail.