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in view of the current covid situation the service was first class with particular thanks to Mike Lloyd for his good service
Complete service provide by the staff
Good communication fast service efficient staff
Easy access and friendly staff
Efficient and helpful but the online video explaining check-in indicated that the car would be washed. When I arrived I was told that it wouldn't be
Simple to book in and very quick turnaround
The service was good,offered a bottle of water which was accepted.
I generally find the staff friendly and approachable. The work is completed in line with expectations.
Service carried out promptly
From the point of entering the service bay everything was explain to me, the video coverage of the underside was brilliant, staff were very polite...I am looking forward to the next service.
Problems dealt with honestly by James White.
Car ready at agreed time
Updated on progress. No extra charges
Helpful and friendly staffs. Clear and concise communication. Easy vehicle drop off procedure and taken adequate measures for customers and staffs during this time of pandemic. I am pleased.
Even offered to cancel service as 'too soon'. It was 12,500 miles and 16 months. I do not think present 'thin' oils can really do 20,000 miles. Carried out service while I waited, good idea.
I was able to pick up my car at my own convenience with no questions asked!
Loved the video report.
On this occasion everything was completed without a hitch from booking in to collection.
My vehicle was recalled, BMW dealt with the matter swiftly and treated well upon arrival. Everything explained when I collected it, supported by an Email when I returned home
I was very satisfied with the service given by the staff at Halliwell Jones
Usual service standard, all very good
work carried out very well
Service was fantastic, kept me up to date with progress and any changes, and quality of work couldn't be faulted
Team spot on and whole experience really good. Loved the video of the vehicle check... very interesting also.
The car was booked in for an MOT which was completed satisfactorily.
Kept informed, felt really confident about outcomes and reassured knowing we were in safe hands
visit was carried out professionally
The job e.g. brake fluid and mot all happened as told.
Easy & smooth process.
quick and organised, great key drop system
All good...service reasonable cost and MOT carried out without a problem.
All work carried out as required and additional work identified and reported. Also provided I-Drive renewal advice
Couldn't be more helpful from start to finish. Very impressed.
kept me upto date with what was needed
I was professionally dealt with in a personal manner with efficiency and friendliness.
Always good service.
Really satisfied with the service I received
Had no problems car finished on time
It was very well organised in terms of drop off and pick up in the current situation.
Efficient well organised especially in difficult times
Kevin Bobbett was my service engineer and was very good in dealing with my warranty problem and dealing with my other query - special mention to him
Halliwell Jones look after both the car and the customer
Friendly, helpful and informative staff
The service experience was as good as it could have been in the current COVID circumstances. The team were very polite and helpful.
Great customer service reps always lovely to deal with and so helpful , great staff in Chester
Dealt with very politely and efficiently
Usual excellent service , particularly from customer service.
Efficient Service Reception advisor. (James) Courteous, respectful and helpful. Repair done quickly. Whole experience under COVID conditions was effective and efficient.
Initial service cancelled due to covid - rebooking process easy and vehicle ready at promised time and further work diagnosed under warranty
Up to date and very nice poeple.
Despite the COVID affects, everything was good. Got access to videos a few days before so that was good.
Fifth vehicle from same dealership, says it all. Francesca Hanslip excellent ambassador for Halliwell Jones
Efficient and friendly service especially from salesman Stuart Holland.
Always have time for you, excellent car hand over, staff keen to support customers when you have issues. Service department go above and beyond. Senior managers make time to address concerns in person not just trying to fob you off.
Made my day as it was presented to me on my birthday which was a great turnaround. I was made to feel special as the car was under a cover ready to be revealed to me in a presentation room.
All handled professionally and quickly. No problems at all
The process is easy and simple with great support from staff members.
Really happy with Louis presentation of new car. The reveal was great fun
Halliwell Jones were great from start to finish
I think I've answered everything in the first question
as i said the help we had choosing this particular car
Even though we have the pandemic i am satisfied with the service from everyone at Haliwell Jones at Chester.
Kind and thoughtful reception and every care was taken in view of theC lockdown