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ABOUT HALLIWELL JONES CHESTER

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WHAT A DIFFERENCE A DAY MAKES.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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SEPTEMBER 68-PLATE OFFERS

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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Eve Mellor

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THE NEW BMW X5.

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The Halliwell Jones Rewards Card

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THE NEW BMW CONCEPT M8 GRAN COUPÉ

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The new BMW 2 Series Active & Gran Tourer

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BMW 6 SERIES GRAN TURISMO NOW WITH 0% APR

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What Car? Car of the Year Awards

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Our Latest Motability Offers

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BMW i8 Roadster

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Looking for a nearly new BMW?

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Impress with the new BMW Shadow Edition

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The all-new BMW X3.

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The Ice Cream Farm

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Venture Photography Studios Chester

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Halliwell Jones Chester Aftersales Centre

Careers at Halliwell Jones

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NEW Halliwell Jones Films

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BMW X1 on Motability

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Macmillan World's Biggest Coffee Morning - Friday 25th September

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Steve Scoffield

New Car Sales Executive

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

John Buckley

Used Car Sales Executive

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

the team at chester are highly efficient before and during the service or investigation. any additional work they call before rectifying.

Service

I was having issues with my car. Chester service department were able to get me booked in at short notice. The staff in the service department are friendly and extremely professional, explaining everything thoroughly.

Service

I booked my vehicle in 2 weeks prior for some warranty work to be carried out. I was informed after dropping it off that not all the parts had arrived so my vehicle was in the workshop longer than planned.

Service

Service took longer than expected and I think it is over-priced

Service

Experienced staff who know what they are talking about.

Service

no problems

Service

Great customer service

Service

Looked after from start to finish.!

Service

The dealership did a couple of other jobs on the car whilst it was in for its first service. A small warranty job and adjustment of the headlights as they were pointing too low. So I was very satisfied.

Service

Just great, Mike whatling could not do enough to help me, especially as I had loads of stuff to get out of my car!Lovely attention given to my 5 year old whilst we waited too, she enjoyed her colouring & the biscuits!

Service

Answer as in box above.

Service

You sorted out the problems as reported

Service

Serviced quicker than discussed and car cleaned even in a short time.

Service

Great collection and delivery service by Halliwell Jones. Special thank you to Graham Counsell who collects my car and is always very efficient and professional.

Service

Very attentive. Kept me updated constantly. Good handover experience and dedicated area.

Service

The repair was a few months out of warranty, but HJ were very fair about it as this was 2nd attempt to “get it right” and they did :-)

Service

As mentioned above - cannot fault the service

Service

Fantastic Service, I know the service is free but my car was not completely clean on the bonnet (hence the 4.7 not 5 rating)

Service

everything is so easy very relaxed

Service

I waited 3 hours for a 10 minute job.Cost is outrageous. £40 to fit a wing mirror glass - a 10 second job!Last time I use Halliwell Jones.

Service

Good customer service and the quality of work is very good

Service

This latest visit to Halliwell Jones was customer service perfection. The gearbox was changed and I paid for an interim service. I was kept up to date at all times by Steve and I couldn't have asked for anything more.

Service

Car failed its MOT the day after Chester inspected and cleared the parts that had been marked as defective in a service a few weeks prior. Also rear camera unit had a fault. The wrong part was ordered meaning a wasted day at the service centre.

Service

Finally someone in the Service dept. were able sort out the issue with the exhaust knocking against the bodywork. Very happy that the problem was finally sorted & the work done, unhappy that it's taken two years as this fault was present from new.

Service

Booked in 3 weeks in advance for brake fix & recall. No courtesy cars so allowed 2 days off from work. Called at the END of day 1 to state that no parts available & no mechanic available to remedy brake issue - thus, I would have to rebook!

Service

I was told to take my car in at 8:30am and collect at 4:00pm. I left 5:36pm

Service

I had work on my tailgate carried out whilst under warranty unsatisfactorily according to dealer. Now out of warranty it’s cost me £544 it should have been done correctly first time.

Service

Car was ready on time, and valeted to an exceptionally high standard. Service price was reasonable. Staff were very courteous.

Service

I was advised that the service would take 2 hours and it was actually more than 4 hours before the car was returned

Service

I was notified when my car was ready for pickup after the service was completed and on arrival at the Service Centre the bill and attached job completion card was waiting for me.

Service

The customer service was excellent and very efficient and they paid for a taxi to take us to and from Chester city centre. The only thing that let them down was that they did not reset the date on the car computer.

Service

I was dealt with professionally and cordially. My transport issues were also considered and provided for.

Service

Better than most car companies

Service

Good communication, efficient service

Service

Completed in expected time and comfortable wait.

Service

The staff and customer service while I was there wasn’t too bad at halliwell Jones Chester it was more the fact the job I asked for wasn’t carried out.

Service

I am always treated well by your staff and the car is always looked after and my requests are delt with

Service

Helpful attitude of Service and Parts staff.

Service

Customer Service fine & Service competed on time.

Service

Car picked up and dropped off - problem fixed and car washed and hoovered - absolute minimum disruption to my day - well done

Service

Although its annoying having to have my car looked at its is made slightly easier with the wonderful staff at Halliwell Jones. From the car collection staff to the service team I am always left happy.

Service

When making initial phone contact to book car in to have split door seal replaced, told there would be a £130 diagnostic charge! Agreed with service dept that this was inappropriate. Service was then fine, but 20 min delay when collecting car.

Service

I have recently changed vehicles from Ford to BMW. The customer service is worlds apart. Next time I need to use BMW I really hope this continues.

Service

My issue was sorted out promptly and professionally

Service

Collected and dropped car back off after work was done

Service

If I wanted the use of a courtesy car it was a one month wait so I had a taxi to the train station then a taxi at the other end so for me a lot of out of pocket expense over two days which was then changed to one day incurring further expense.

Service

Very helpful setting service up and within a week was excellent

Service

Work completed as agreed and follow up actions dealt with smoothly

Service

Always excellent customer service and great coffee! Even paid for my taxi to and from the garage. Superb A*

Service

Normally an MOT requires 2 visits, but I was informed that if I cared to wait it would take about 2 hours. Which I did, and could attend to some business, read a newspaper and have a cup of coffee.Better all round.

Service

Felt i received a quality service professionally carried out.

Service

Very good helpful feel comfortable

Service

They are friendly and efficient

Service

Sitting comfortably, watching television and enjoying a cuppa - this is brilliant.

Service

Overall my experience with Halliwell Jones has been excellent this visit was not so good

Service

Whilst the issue with the car of part of a recall was not resolved a full explanation was provided and parts are awaited

Service

Everything perfect including sorting out a frustrating radio setting issue.

Service

Kept fully in the picture at all times.

Service

As above - no issues to report at all.

Service

satisfied with the service but there is room for improvement

Service

Didn't realise it would take place in Chester until the day before as I bought the car in Warrington and the service representative was based in Warrington. Warrington would have also been alot more convenient for me personally due to work location.

Service

The only downside was being asked to wait to see the service agent when dropping off my car and again when collecting it, I just wanted to drop it off and pick it up without having to wait just to discuss that my car had been serviced and repaired.

Service

We had booked a car for the day whilst ours was being serviced. The one they originally gave us was a series 4 a really lovely car but my wife is disabled and struggled to get in, the staff realized this and quickly changed it to an X3 brilliant.

Service

Difficult to get through on the phone

Service

Went in dirty needing an MOT. Came out with an MOT and s somewhat perfunctory clean. Particularly the wheels

Service

It's a reasonable relaxed experience apart from finding a space to park. Especially when the disabled parking is used by everyone. Without a disabled badge being visible.

Service

It irritates me when settings are not returned to where they were when the car was brought in.

Service

Thanks to Clair Rogerson service advisor at Chester , she kept me well informed as to what was happening to my car .

Service

Overall attitude of the staff. Also a software update was applied to my idrive which wiped all the settings and I wasn’t asked if I wanted it. It’s not actually your car to do as you want to it, it’s mine...

Service

As above. Sue in particular was great dealing with my recent booking for body work repairs. My only criticism would be that my courtesy car was manual which was difficult to drive following having a manual for 2 years.

Service

The work took less time than I was expecting; while waiting I had access to a desk, power and wifi so I was able to work from my laptop. Free coffee and biscuits help too :-)

Service

All the faults were fixed and did not take too long

Service

No problems everything went smoothly

Service

Provide regular updates

Service

Generally very satisfied but I do find the non-availability of a courtesy car unless booked many weeks in advance an inconvenience

Service

Nice, friendly and pleasant people to deal with. FOC taxi to and from Chester was much appreciated.

Service

totally

Service

When I checked in I was told it would take 90-120 minutes. When I pointed out the poster on the wall said 90 minutes I was told it was because of the wash. I stated that I didn't want a wash.The actual turnaround was excellent about an hour.

Service

Was easy to book my car in for the service and everything was simple and quick. I would have given 5 starts but on collection of my vehicle, my programmed seat settings had been removed and the seat moved for a technician

Service

They were expecting the car so check-in was fast and painless, they did the work, and the car was ready 5 minutes before the time we had agreed for collection.

Service

I had two cars in for different things and was looked after amazingly Thank you

Service

High quality of service experience with knowledgeable service adviser

Service

The staff couldn't have done any more to help

Service

good service all round

Service

Requirements dealt. With efficiently

Service

Good service good communication but wiper blades a bit pricey

Service

As above but I’d give 5 stars but my arrival to the parking area wasn’t great due to a line of cars parked on the lane leading to the entrance to the service garage area so I had to park elsewhere and go in and ask about the parked cars.

Service

No problem, atmosphere good staff excellent

Service

No problem

Service

When checking the car in I was asked if I wanted the car washed to which I replied yes. On picking the car up the vehicle had not been washed. Somewhat disappointing.

Service

Overpriced !!! £380.00 for an oil and filter change, ridiculous!I was not told of the price until I was in a taxi after dropping the car off. They had the car for an hour and twenty minutes. Told me my lights worked etc.. please!??Padded out bull.

Service

Good service from the staff

Service

-Whoever deals with you,is always helpful,professional, polite and knowledgeable.-In the most recent service particularly Steve Panter, Service Advisor.

Service

Because I wasn’t given the opportunity to demonstrate the problem with a test drive. Unnessesary work and expenditure was carried out as a result.

Service

Efficient service

Service

Smart clean facilities and efficient service.

Service

as above

Service

Not 'completely satisfied' because failure to record my registration plate correctly seems to be an ongoing and niggly problem: NOT S3 SPK, but S3 SRK!

Service

Good service but missed a leak in my water system after it had been in to diagnose the problem.

Service

I got a phone call when my car was ready and when I arrived at the garage my car was brought to the show room for me to jump in and drive away,I was expecting to walk to the end of the car park to pick it up

Service

Service went well. well organisedhttps://www.bmwsurveys.co.uk/surveys/bmwuk/aftersales?pageIndex=1#

Service

The staff at Halliwell Jones Chester are quite unfriendly and dismissive.

Service

drove straight in , promptly dealt with, everything explained to me. Not sure about the service video sent to me , it just showed the car with the bonnet open for a couple of seconds

Service

Only let down was not being kept informed of pick up time after I received video of completion.

Service

Well received on entry to the service area, everything explained, and work carried out to the previously agreed times. Full explanation on completion at the time of pickup.

Service

If the wife said customer service was good then it must be good!!

Service

I have a walking impediment and required access to the bus stop which was a good 10 minutes walk for a non disabled person.The staff kindly drove me to the bus stop which allowed me to get my bus home

Service

the vehicle looked very good

Service

The whole experience was efficient from booking to the service itself. No fuss, just drop the car and they do the rest. The courtesy taxi in to town is a very nice touch.

Service

Steve Wakeman is a fantastic asset to your company.

Service

No faults here!

Service

Great service from Gareth Roberts who handled the problem from start to finish, across multiple visits, keeping me updated throughout.

Service

Nice new purpose built service department which made the experience straightforward and pleasant.

Service

The fault was found and repaired quickley

Service

The only slight problem was a 6 or 7 minute delay whilst waiting to collect my car

Service

Drop & collected car at designated times

Service

Staff were polite and efficient. This was reflected in booking the service, checking the vehicle in at the service centre, making sure I was contactable, keeping me informed, making me aware of the cost and having the vehicle ready ahead of time.

Service

Smooth running, easy contact and job done effectively

Service

Very pleasant and efficient staff.

Service

As usual looked after by the staff superbly. Jobs completed exactly as requested.

Service

The level of customer service i received from Mike throughout was excellent

Service

Ask q1, otherwise would have been 5 star. This survey won't let me finish unless I adjust this section to 5* . I GIVE THIS SECTION A 4 * RATING. PLEASE ADJUST YOUR SURVEY TO ALLOW

Service

Everything fault my car had was dealt with very prompt and the staff were very proffesional

Service

The video was very good as it explained everything they picked up. You were aware of any issues before picking the car up

Service

Updated throughout the whole experience whilst waiting for my car to be repaired. Didn't have to chase. I like that.

Service

Fantastic service from purchase to service

Service

Resolved the issue within 20 minutes

Service

Wait time to see a service person too long having booked an appointment.

Service

This is the first visit in 4 where the work was completed without requiring a further visit.For this visit I am completely satisfied.

Service

Good experience, smart waiting area, helpful, friendly staff, efficient

Service

After paying nearly £300 for a first service 24 hours after driving the car away it was now telling me it was low on engine coolant yet on the service paperwork it was ticked of as ok. I highly doubt within 24 hours the car used masses of coolant.

Service

The car looked first class when I collected it.

Service

I took my car in as the paint had faded on the trim around the fog light. They inspected it and agreed and booked it in for replacement under warranty. Three days later the work was completed and my car had been valeted- excellent service,

Service

This is due to the way Kevin dealt with my issue

Service

The service was prompt but reception appeared to be disorganised

Service

Very efficient booking/drop off/pick up system, highly competent service staff and engineers

Service

i find leaving my car all day whilst waiting for the service to be completed very frustrating, so when the staff made it possible for me to bring my car in at 8am and collect it at 1045am. i was very pleased.

Service

Friendliness of the staff in the service centre and quality of service

Service

All done and quickly to

Service

had to call in person to book service as had to leave a voice message because no one available at time of calling but did not receive a call back

Service

Quick and easy communication.Always kept informed. Love the video chat.

Service

Because I was completely satisfied!

Service

I would have liked some evidence that the work had been carried out.

Service

At 12.00 I noted that my vehicle was in the bay ready for collection. At 12.25 I went to reception to see what the delay was and was told that the person dealing with my car was on lunch break. 12.45 when a rep. managed to fit me in.

Service

Personal contact is good. Online Comms are poor.

Service

The service was carried out efficiently and almost within the promised timescale.and they even cleaned the outside of my car.

Service

Did exactly what the car was in for and I was kept informed of the progress throughout.

Service

Very happy to help and very professional

Service

The staff were very helpful and courteous

Service

Although the service was completed additional jobs were not done due to parts being required which I am still waiting for!

Service

only negative is the price. i feel it is a little overpriced. but customer service wise the staff were great.

Service

Only let down by continued rattle from drivers door

Service

Easy to arrange the service and staff were friendly and provided and excellent service.

Service

Things were completed in a timely manner and my situation was resilved

Service

The service advisor at Halliwell Jones James Whitfield was actually very helpful and kept me informed and managed to fix my car. He has provided me with his contact details for any future issues which was helpful and appreciated.

Service

Tried to book service, it took three phone calls as no one returned my calls.

Service

Louis McCallow and Eve Mellon we absolutely brilliant! The delivery was on time and the vehicle as expected.

Sales

I was given time to examine and experience the car that suits my disability needs.

Sales

Again excellent communication

Sales

Efficient, friendly and seamless.

Sales

The sales assistant (Francesca) who I dealt with throughout was fantastic and actually changed my original thoughts on the the car I was going to purchase for a higher spec model

Sales

No issues and no complications

Sales

When we collected the car it was ready for us to collect we were given a run through the controls which were easy to understand and we drove off to go home in our lovely new BMW CAR totally satisfied congratulations to Halliwell #Jones of chester you

Sales

very long delivery time

Sales

The service we received was extremely good, our two sales men involved were Stephen scoffield and Mark Wainwright, we were always treated very well and kept informed of everything with no rush at all on ordering/ delivering and handover was excellen

Sales

Allan Gilliard has been most helpful with the purchase and aftersales I would be very happy to specifically recommend him to others.

Sales

I always felt comfortable in the centre. Lisa was extremely helpful and always on hand to help out if I needed help or assistance

Sales

I am still waiting for delivery of my car

Sales

Again excellent treatment and service by the team at the dealership.

Sales

Overall the experience dealing with Halliwell Jones is very positive with attentive sales and servicing staff past and present. I was dealt with courteously and professionally. Great choice of biscuits to go with the complimentary cappuccino.

Sales

Great service, friendly staff with no pressure.

Sales

Just very good

Sales

Always found Halliwell Jones easy to deal with

Sales

Although the vehicle handover was thorough, the actual presentation of the car to us was far inferior to others bought

Sales

Excellent service!

Sales

Staff are all lovely and professional

Sales

Louis our salesman allowed us to have a decent test drive which other manufacturers had not allowed us to do. It was a very unpressurised experience as well and we were given time to think things over. Knowledge of vehicle was really good as well.

Sales

The whole process was trouble free.

Sales

Very friendly staff and good customer care.

Sales

I was made welcome times

Sales

I was treated very professionally and with respect. All my specific requests in relation to the vehicle I wanted to purchase were met and I have to compliment Frankie Hanslip for keeping me regularly updated on progress of the sale.

Sales

Every step of the way with buying my new car was explained in full by Scott Parker. Nothing was too much trouble and he was always helpful and friendly.

Sales

Overall everything was really good

Sales

Steve ensured I had an excellent experience.

Sales

Excellent customer service and after care

Sales

Seamless service - Frankie the sales rep was superb

Sales

In the main the purchase/delivery went well.

Sales

The sales person I dealt with was good.

Sales

When we arrived at the garage we were met by a lady who made us a coffee and was very friendly and chatty.

Sales

I was not looking to purchase a bmw but was convinced of the benefits v a jaguar I had previously owned.

Sales

Very attentive staff.

Sales

Time taken to go through everything with me. Made sure I was completely confident before I drive away and the feeling that I have him there if I need anything is really reassuring. Thank you so so much