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ABOUT HALLIWELL JONES CHESTER

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Latest News & Events

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Christmas Opening Hours

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Five Star Car - The BMW 3 Series

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Bodysgallen Hall on Halliwell Jones Rewards

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Discover the BMW X Range | Now available with 2.9% APR

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The all-new BMW 1 Series is now available on the Motability Scheme

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The BMW 3 Series Touring

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Win at 2 Night Break with the Nelson Hotels Group

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Your perfect BMW couldn't be closer

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The BMW M5 Edition 35 Jahre

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Introducing the all new BMW 1 Series

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Launching The Next Generation In BMW Luxury

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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Convertible of the Year - BMW 4 Series Convertible

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Give change to make a change

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Geneva Motor Show 2019

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BMW WINS BEST FLEET MANUFACTURER AWARD FOR THE FOURTH TIME.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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The Halliwell Jones Rewards Card

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THE NEW BMW CONCEPT M8 GRAN COUPÉ

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The all-new BMW X3.

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The Ice Cream Farm

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Venture Photography Studios Chester

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NEW Halliwell Jones Films

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Macmillan World's Biggest Coffee Morning - Friday 25th September

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Meet the team

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional throughout

Service

The car was returned to me in pristine condition, having been valeted inside and out.

Service

Very poor attitude by advisers and Tracy i found to be less than helpful

Service

Very efficient.

Service

Prompt, good comunications and a clean car on return

Service

All Good

Service

Was told car needed brake fluid and major services and that the car would be needed all day. Actually just needed the brake fluid service.

Service

Customer service was good and car was on time and very clean

Service

Kept me informed. Courteous. Caring.

Service

Job done and all issues resolved however 3 weeks on and still no answer to my question on what service put down as faults.

Service

Kevin Green always provides excellent customer service and he is the only reason we come back to halliwell jones - please pass on our thanks to Kevin and his manager

Service

Everyone friendly

Service

I had to visit twice to achieve an update to my navigation system although I had telephoned ahead the first time

Service

Really impressed with the service, didn't try to con me into getting any extras done afterwards (like other manufacturers usually do) and explained the results clearly

Service

nice people

Service

This time, I had no problems but my last few experiences with Halliwell Jones have been less happy. At the time of my last MOT they made a mistake with the paperwork which they were slow to resolve and a complaint was left unanswered.

Service

Had car 1 day fault showed in I drive...had to arrange recovery myself...no help off bmw,,, car was recovered and taken to bmw...had 3days picked it up..fault still there.

Service

There was little to complicate the work required. First service.

Service

My car was unexpectedly not going to be ready and Mike ensured I was able to get home and a courtesy car was provided until the following morning. Thank you.

Service

Booking process much better and a bit less waiting time now to pick up vehicle.

Service

Customer service is clearly a priority.

Service

On the last two occasions that brought the car for service I was given incorrect information as to how long the time require was

Service

All went very smoth and too time.

Service

From start to finish incompetent. My wife and 6 month old were left for an hour only to be asked to come back another day, without a courtesy car which we'd been told was sorted

Service

I have always been satisfied with the service received

Service

Warning message not corrected.

Service

Everything was explained to me from the moment arrived and I was kept updated throughout the time that my car was in Halliwell Jones Chester.

Service

Recalled vehicle affects a persons response to this question

Service

Good however bit frustrating to wait a lot longer than anticipated.

Service

Waiting an hour after expected time given

Service

Friendly service

Service

Work completed within agreed time slot

Service

Part fitted on time specified. Car also given a quick wash and brush up. HJ a lot more accommodating then my previous BMW dealers in Liverpool.

Service

Reception staff polite and efficient and vehicle returned within the agreed timeframe

Service

Feel the recall could have been done quicker and no loan car offered

Service

A lot better than it has been in recent years however communication could be improved. Keeping you updated and no waiting too long

Service

See remarks above.

Service

Customer service and facilities were 1st class. Was disappointed the service team didn't pump up the tyres even though the warning light was on. Only a small thing but makes you think what else might not have been missed.

Service

James White , was understanding/ sympathetic and patient regarding my EGR valve problem and resolved the matter most efgiciently.

Service

Issue resolved quickly

Service

Initially I was advised that there would be a lengthy delay in getting the vehicle booked in to have a warranty (software) issue addressed, with a courtesy vehicle. I found this unacceptable as the vehicle was only 3 weeks old :-(

Service

Very dissapointed with my visit to HJ BMW Chester. BMW is a premium brand and this sort of experience is expected from either showroom or service facilities. No courtesy car, no taxi home or back, no proper information what service had been carried o

Service

Car ready in time and all in good order

Service

Very satisfied by my recent service. Was seen immediately on arrival and car returned to me on time.

Service

Good

Service

Free mini valet, was your hoover broken as not clean inside at all.

Service

Minor delays on arrival awaiting a customer service representative

Service

Fairly satisfied. Bmw operated a collection service in previous years which was much easier did not inconvenience the business day

Service

Everything was quick,simple and professional. The complimentary clean was above and beyond my expectations. I only had an MOT but felt like i was picking up a new car!

Service

Car wasn't washed or valeted very well.

Service

See response to Q.1

Service

everything went as planned able to book further work required there and then courtesy car a great help

Service

Very

Service

Because I was very satisfied!!!!!!!!!!!!!!!

Service

The vehicle has been in for repair numerous times with engine faults

Service

Satisfied with service.

Service

This was for a recall. When booking my car in, there was no option other than to come during your working hours. I had to take a day off work. I wasn't given a courtesy car or any other transport. It felt like you thought you were doing me a favour.

Service

Very efficient service department and people very pleasant to deal with.

Service

I had to pay for a minor adjustment to my handbrake despite the car only being 18 months old and having a service package

Service

on time

Service

Car fault sorted and problem dealt with quickly

Service

Good service as expected. Help when needed.

Service

My own experience and that of other family members who have BMW cars.

Service

Kept myself up to date with how the car was getting on and gave exact times to come pick the car up. Was no delay or issues

Service

kept us communicated with the repair and its progress.

Service

All management is ignorant they don't care about what they selling after you buy it, it's your problem and they keep denying everything even if you give them evidence in there face they still denying everything.

Service

Good customer service

Service

as above

Service

I was impressed with the speed of the service and the courtesy of the staff. It was also nice to have the car valeted.

Service

I was asked to provide feedback and there were a few issues with the car. I was promised that these would be dealt with. they were not, and this small space does not give me the opportunity to explain the failures.

Service

Top class service all round.

Service

Because my car still has the fault it went in with and no one has made any contact to tell me why or when it can be rectified.

Service

Came fot the MOT, and drove away with a new MOT and a clean car

Service

Work carried out as I asked for, staff are friendly and helpful.

Service

Service was on time and everything was done properly.

Service

A return visit (hence not 5). Efficient and helpful staff

Service

Everything went smoothly. All my queries were answered in a good timely manner

Service

They diagnosed and fixed the car and updated me with progress along the way. Just the way it should be.

Service

First visit ........good start really liked I could have it done on a Saturday morning

Service

Well done

Service

highly professional experience

Service

Mike was brilliant and the car was repaired within 24 hours. Brilliant service.

Service

All booking in procedure followed well

Service

The waiting list for a service with a loan car is extremely long. Had to rent a car for £100 plus. In some places (eg Cardiff) they made a deal with the near buy rentals to facilitate providing loan cars.

Service

Kept to their promise on time

Service

I phoned up 24 hours before asking for a front tyre to be replaced, on arrival nothing was on the system. Then no contact until c2pm on the service day to tell me that the tyre could not be replaced until the following day. I sorted elsewhere.

Service

Improvement with regards to timekeeping. The time the customer is told their car is going to be ready could be better as each time my vehicle has been in for a service it has always been ready later than I have been informed during the drop off.

Service

Professional staff , nice surroundings , easy to check the vehicle in , a call when the service was completed , car washed and valeted , all the work carried out explained.

Service

Disappointing that they didn't investigate fully as the battery discharged in less that 24 hours.

Service

Didn't give me copy of service details. Car had warning sign when left. As it turns out was just tyre pressure resetting do no problem.

Service

As the only requirement was to install my winter wheels this was completed quickly.

Service

Car not fixed, needs to go in again. Tyre pressures incorrect

Service

Just a guess, really

Service

Work carried out satisfactorily but differing advice between booking in and on the day would benefit from coordination.

Service

Service was completed on time, efficiently.

Service

Again the Service Manager was most helpful contacting BMW and they agreed a good will gesture.

Service

When I took my car to be valeted, I had to wait longer than I had anticipated.

Service

No courtesy cars are available. £6 is provided for a taxi but that isn't enough to get to the train station.

Service

Sorted out whilst I waited and took less time than expected

Service

As above

Service

Poor service and customer service!misleading

Service

Very organised and efficient.

Service

Excellent service. After sales staff very helpful and professional, and I will continue to use this after sales centre due to this, even though they are not my local dealer.

Service

The waiting area & facilities provided were very good.

Service

I'd booked a loaner car, but when dropping my car off the staff looked shocked when I asked for the loaner car I'd been promised when booking in the first place.

Service

At Williams Liverpool I was made to feel like I was causing them hassle when booking my car in. At Halliwell Jones I was made to feel welcome. The feedback I recieved from the sercixe assistant was great

Service

Everything is dealt with to the highest standard and there is nothing negative about the experience.

Service

Friendly and knowledgable staff. Service department could be improved in terms of dealing with paperwork.

Service

Very friendly and helpful staff. Nothing too much trouble. A very satisfactory experience.

Service

It was spot on

Service

Staff are very friendly and helpful.

Service

Always receive outstanding care from Louis McCallow, hence that and the quality products from BMW for returning.

Service

Clare gave honest and informative answers to all my questions

Service

Staff were helpful soon as I walked in, very comfortable waiting area, all that was missing was waiting on staff for the coffee....

Service

Prompt efficient service

Service

The attention I was given .

Service

Direct conversation with staff member during delivery and collection was friendly and efficient . On arrival in both cases was directed to take a seat without any indication of expected time before these conversations .

Service

Efficient and knowledge service staff

Service

Waiting area is comfortable with wifi, complimentary drinks with snacks at low price while waiting.

Service

The original car was reject due to a fault on collection and replaced with an equivalent 'like for like model'. I understand that cars do have faults but the communication during the process was not great. I had to make all the calls inbound.

Sales

Super service throughout

Sales

Beyond extremely satisfied with purchase and delivery of my new car compared to the experience my Husband endured. Scott Parker was a major factor in why I chose my new BMW. Not enough space so please see answer in Q3.

Sales

Nothing more to add, just excellent friendly professional customer service.

Sales

I explained in question 1, I am totally satisfied

Sales

Very friendly and polite staff. No pressure to make my choice, no hard sale technique. Great showroom

Sales

From start to finish the service from Haliwell Jones was excellent. The New Car Sales Executive, Louis McCallow, was professional, friendly & exceptionally helpful

Sales

The car was collected at 16:30 on the last day of October with faulty safety lights coming on. This was pointed out only at the point where I had no choice to take the car home with the fault displaying.

Sales

The sale was completed quickly and covered everything I needed to know. everyone I talked to was helpful and polite.

Sales

Customer service was great and we were kept informed at every stage.

Sales

Very relaxing and reliable staff made feel important and valued

Sales

Car sales man spent time looking for car to meet our needed as it needed to be a car delivered by Christmas. The dealer handled all the paperwork extremely well . On collection we can say it was the best handover we have had from any dealer.

Sales

As above always looking and guiding the customer through the whole process.

Sales

Halliwell Jones and Stuart Holland in particular are a pleasure to do business with.

Sales

Again had a great experience .

Sales

Good friendly service throughout made me look forward to collecting the car

Sales

explained the interior and connect of the car but this was time limited which cannot be avoided

Sales

Service was great very helpful and gave us great information about the products went through everything about the car before we left the man who dealt with us was great

Sales

Jon made the whole experience easy and quick. Gave us loads of Info and explained new features. Whilst you hav a handbook it's nice to get personal advice and pointers

Sales

We were looked after from our first visit through to delivery in an non intrusive way by everyone we came into contact within the Chester showroom.

Sales

They sorted the mess out at BMW Finance for me.

Sales

I couldn't fault anything in the process.

Sales

a few hiccups but nothing to damage the experience

Sales

Vehicle should have come with driver record but not installed Sale person was inexperienced ( and not supported by her colleagues) and could not go through iDrive functions Paint protection. Not requested and automatically added. No docs given

Sales

Everything ready and didn't have to wait to sort out the paperwork

Sales

Kept in the loop from start to car collection.

Sales

Really helpful and easy to communicate with.

Sales

The showroom was a delight to walk around, no hassle but help if you needed it. The hospitality was good, lovely coffee. Very friendly polite staff.very

Sales

Immediate problem with missing locking wheel nut key which was rectified day after pick up.

Sales

Staff very accommodating and very helpful through the entire process, even when I was having problems with my other car, they were very helpful and gave me great advice

Sales

Everything ran smoothly and the car was exactly as sold.

Sales

Steve Wakeman was very helpful and courteous