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Job was resolved as quickly as practicable and back on the road. Kev was cheerful and informative
James in the service department was great. He kept me informed and was professional, courteous and timely in his work.
Very good process for drop off and pick up, however I was left waiting during pick up without any communication. This wasn't a big issue, but a quick word to tell me I would have to wait 5 minutes would have been nice (and worth the extra star)
thorough service and drew our attention to a screw embedded in tyre which required puncture repair
Car was not washed as there would have been a 20 to 30 minute wait, so only 4 out of 5
All contact from James White was both professional and polite, he is a great asset to this dealership.
i like the valet drop off process and the self check out is very neat.
Very good service from helpful professional staff
All excellent except I repeatedly stressed that I wanted my service record stamping and was assured it would be. It wasn't and excuse was you have everything in your system. But if I sell privately I don't, hence . Disappointing I had to go back.
The service was efficient and completed ahead of schedule. Was able to wait indoors for it to be completed
Good service and communication
Absolutely no negative aspects.
Gareth was great at keeping me informed through out the day. The Technician did a great job. Car was nice and clean on collection as well. Great all round experience
Everything done right.
Had no issues at all, car was completed as advised and nice and clean too
Always helpful and listen to needs
Worked well in these testing times
The car was dealt with promptly and was available to collect on time having been valeted.
My objectives for this visit were achieved even though I had to wait until the following day for the work to be finished.
The service was completed within the timescale promised, if not slightly earlier.
Kept informed throughout process everything clear and open in terms of information given
Halliwell Jones did their best for me as a customer
Came back later in day to pick car up tied and wet from walking round Chester all morning and the lady ask me inside for a lovely hot chocolate and 15mins later car was ready.
All was good
Efficient, and professional at every stage of the process.
If Carlsberg did Service advisors it would be modeled on Claire Rogers who remained extremely professional, kept us informed the progress of our cars repair and always with a smile on her face
Fast n efficient work
Very good service and on time
Can't fault it!
Work completed quickly and efficiently
Can't fault the service experience but I was only having an oil change
I have always been completely satisfied with the service at Halliwell Jones
My car went in for a warranty issue , they had to keep it more than 1 day so I received a loan car, what else can I ask for?
Great communication, and feedback with the service
Great service - everything exactly as promised
I dropped my car off at 9:30am, the part the car needed wasn't in stock and they called me withing 1 hour to let me know and make further arrangements. They ordered the part to be delivered over night, car was ready by 9am following morning.
Clean, safe, polite, helpful. Prompt.
My problem was sorted
Fluent from beginning to end. The car returned clean throughout. Every stage of the service explained, nothing was too much trouble.
The work carried out seems to have resolved the problem (replacement Tyre Pressure Monitoring System Valve and unit).
The people that look after me were all excellent
Staff very polite and friendly
Hi because that's how it was all in order and correct at time of appointment thank you all again
HJ dealt with the issue that arose v well
Easy process from dropping off car to collection
Completely satisfied, Clear information and a friendly environment.
they were 1st class James was great he looked after me
Great service and went above and beyond for me
Everything was excellent
Staff are always helpful and thorough. Never any fuss or issues. Everything is dealt with better than expected.
A problem was encountered during the service of my vehicle and a replacement quality one supplied in the meantime
Efficient, reliable service
Easy to book in, good customer service and car ready on schedule
All people I had contact with endeavoured to help.
Kept me informed about work needed
Usual great service and friendly staff.
All dealt with in a very professional way.
Very efficient well organised and very informative
Service from Mike was exceptional.
Always a tyre required.
The service was quick and efficient
Twice my car has been into the service centre and twice the service has been top class. So simple and efficient. I needed additional work on my gear box, I was sent a video showing fault and collett arranged for the work to be carried out same day.
In a covid -world everything was done to give the customer confidence in leaving the car. The work was completed ahead of deadline and I was notified when ready. Top Marks!!
Nothing to complain about or question.
Prompt, efficient and great comms
Recommend speaking to James White. Help me out in such a professional manner
Again nice and easy service.
Staff excellent but was difficult for me to get to home from Halliwell Jones to Bromborough without a car. The was no courtesy available. I am 70 years old with a heart condition and waiting for an operation on my ankle and my wife was unavailable.
Happy that pragmatic view to costs was negotiated
Customer service and communication were excellent.
Did exactly what I needed and I didn't have to wait long.
Polite, everything clearly explained and timely service
Very customer focused
I would not have gone back if they was not a100%
The staff were very efficient in dealing with me.
Items requiring attention were dealt with during one visit which was essential given the current restrictions on waiting whilst the car is serviced. The downside was the need to be picked up and returned to HJ later .
Excellent service and customer interface
Excellent customer service as usual in very challenging times.
Very easy to book and extremely efficient even with covid restrictions. A great improvement over the dealership I previously used.
as above, this was the only issue with an otherwise excellent service
The service rep at BMW was kind, considerate and very helpful - it was an experience unlike any other I have had in relation to a vehicle
Good updates throughout the day. Video of my car was helpful. Felt personal
Very efficient service, particularly like the quality of the review videos.
As stated above - I and the car have received excellent service
The two personnel that I dealt with (Kevin Green and James White) are excellent ambassadors for the dealership and the BMW brand. Both appear highly motivated to provide first class customer service.
well organised and helped when I was late
As above. Happy with what was done.
I'm completely satisfied as I appreciate its advisable to have my BMW serviced at a BMW dealer while it's still under warranty. However, I think once out of warranty I would take the car somewhere more reasonably priced for the service.
Supplied the courtesy car I needed with no questions asked, Kept in touch
When job eventually started they worked quickly to return car
It was so friendly informative that I'm moving my other BMW to the Chester branch for servicing
The salesperson was great
Everything was well explained and and overall a very happy experience
Prompt, reliable, knowledgeable. All with expertise and smiles.
Very helpful and explained our options
Our Salesman Martin Thompson was so helpful, friendly and professional. He couldn't do enough for us throughout the whole process. Great experience picking up the new car. Thank you Martin.
Great service as always
Very satisfied very well layed out dealership and spotlessly clean .
The dealer demonstrated detailed knowledge of the car and provided good advice and service.
Short delay on car however was kept in the loop
The centre were welcoming, the staff are absolutely lovely and given the restrictions that they are having to work under for COVID-19 they make the whole experience as easy and pleasurable.
Clear explanations of product and process of purchase.
Very helpful in providing a test drive at short notice and with the locating a vehicle that was best fit possible with my choices but with a quick availability.
Friendly salesman. Car clean and tidy.
Stuart was excellent, good comms and made the whole process painless.
Good service as above
The handover went smoothly.
With COVID it was not possible to have a proper handover.
Kept informed of progress at every stage. Every effort made to make my experience the best it could be despite coronavirus restrictions
Stuart Holland is always a pleasure to do business with and a good friend now dealt with him for many year's
Frankie our sales rep was fantastic she kept us totally informed every step of the way on the stages of delivery of our latest car
No problems experienced in any areas of the transaction
Previous new car was a disaster dealership did everything to they could with the support of bmw group to make this néw car the best experience thank you so much... amazing
Obviously a different experience due to Covid-19, however i was able view my vehicle of interest and place my order to spec. During the build i was kept up to date on an almost weekly basis as to its progress. Could not fault it from start to finish
Excellent support from salesman, Stuart Holland
Smooth, efficient service. Provided with regular updates.
I never actually got to get to the dealship as we were I needed to change my car during lockdown, so didn't get to step foot in the bmw showroom. But apart from all that I the lady that dealt with me was always in contact with me
Happy with everything
Professional customer service
We didn't attend the sales centre at all during this process. Online the process was excellent.