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ABOUT HALLIWELL JONES CHESTER

Browse through our latest news and vacancies or meet our friendly team using the tabs below.

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Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job was resolved as quickly as practicable and back on the road. Kev was cheerful and informative

Service

James in the service department was great. He kept me informed and was professional, courteous and timely in his work.

Service

Very good process for drop off and pick up, however I was left waiting during pick up without any communication. This wasn't a big issue, but a quick word to tell me I would have to wait 5 minutes would have been nice (and worth the extra star)

Service

thorough service and drew our attention to a screw embedded in tyre which required puncture repair

Service

Car was not washed as there would have been a 20 to 30 minute wait, so only 4 out of 5

Service

All contact from James White was both professional and polite, he is a great asset to this dealership.

Service

Good service

Service

i like the valet drop off process and the self check out is very neat.

Service

Very good service from helpful professional staff

Service

All excellent except I repeatedly stressed that I wanted my service record stamping and was assured it would be. It wasn't and excuse was you have everything in your system. But if I sell privately I don't, hence . Disappointing I had to go back.

Service

The service was efficient and completed ahead of schedule. Was able to wait indoors for it to be completed

Service

Good service and communication

Service

Absolutely no negative aspects.

Service

Gareth was great at keeping me informed through out the day. The Technician did a great job. Car was nice and clean on collection as well. Great all round experience

Service

Everything done right.

Service

Had no issues at all, car was completed as advised and nice and clean too

Service

Always helpful and listen to needs

Service

Worked well in these testing times

Service

The car was dealt with promptly and was available to collect on time having been valeted.

Service

My objectives for this visit were achieved even though I had to wait until the following day for the work to be finished.

Service

The service was completed within the timescale promised, if not slightly earlier.

Service

Kept informed throughout process everything clear and open in terms of information given

Service

Halliwell Jones did their best for me as a customer

Service

Came back later in day to pick car up tied and wet from walking round Chester all morning and the lady ask me inside for a lovely hot chocolate and 15mins later car was ready.

Service

All was good

Service

Efficient, and professional at every stage of the process.

Service

If Carlsberg did Service advisors it would be modeled on Claire Rogers who remained extremely professional, kept us informed the progress of our cars repair and always with a smile on her face

Service

Fast n efficient work

Service

Very good service and on time

Service

Can't fault it!

Service

Work completed quickly and efficiently

Service

Can't fault the service experience but I was only having an oil change

Service

I have always been completely satisfied with the service at Halliwell Jones

Service

My car went in for a warranty issue , they had to keep it more than 1 day so I received a loan car, what else can I ask for?

Service

Great communication, and feedback with the service

Service

Great service - everything exactly as promised

Service

I dropped my car off at 9:30am, the part the car needed wasn't in stock and they called me withing 1 hour to let me know and make further arrangements. They ordered the part to be delivered over night, car was ready by 9am following morning.

Service

Clean, safe, polite, helpful. Prompt.

Service

My problem was sorted

Service

Fluent from beginning to end. The car returned clean throughout. Every stage of the service explained, nothing was too much trouble.

Service

No issues

Service

The work carried out seems to have resolved the problem (replacement Tyre Pressure Monitoring System Valve and unit).

Service

The people that look after me were all excellent

Service

Staff very polite and friendly

Service

Hi because that's how it was all in order and correct at time of appointment thank you all again

Service

HJ dealt with the issue that arose v well

Service

Easy process from dropping off car to collection

Service

Completely satisfied, Clear information and a friendly environment.

Service

they were 1st class James was great he looked after me

Service

Great service and went above and beyond for me

Service

Everything was excellent

Service

Staff are always helpful and thorough. Never any fuss or issues. Everything is dealt with better than expected.

Service

A problem was encountered during the service of my vehicle and a replacement quality one supplied in the meantime

Service

Efficient, reliable service

Service

Easy to book in, good customer service and car ready on schedule

Service

All people I had contact with endeavoured to help.

Service

Kept me informed about work needed

Service

Usual great service and friendly staff.

Service

All dealt with in a very professional way.

Service

Very efficient well organised and very informative

Service

Service from Mike was exceptional.

Service

Always a tyre required.

Service

The service was quick and efficient

Service

Twice my car has been into the service centre and twice the service has been top class. So simple and efficient. I needed additional work on my gear box, I was sent a video showing fault and collett arranged for the work to be carried out same day.

Service

In a covid -world everything was done to give the customer confidence in leaving the car. The work was completed ahead of deadline and I was notified when ready. Top Marks!!

Service

No problem

Service

Nothing to complain about or question.

Service

No problems

Service

Prompt, efficient and great comms

Service

Recommend speaking to James White. Help me out in such a professional manner

Service

Again nice and easy service.

Service

Staff excellent but was difficult for me to get to home from Halliwell Jones to Bromborough without a car. The was no courtesy available. I am 70 years old with a heart condition and waiting for an operation on my ankle and my wife was unavailable.

Service

Happy that pragmatic view to costs was negotiated

Service

Customer service and communication were excellent.

Service

Did exactly what I needed and I didn't have to wait long.

Service

Polite, everything clearly explained and timely service

Service

Very customer focused

Service

I would not have gone back if they was not a100%

Service

The staff were very efficient in dealing with me.

Service

Items requiring attention were dealt with during one visit which was essential given the current restrictions on waiting whilst the car is serviced. The downside was the need to be picked up and returned to HJ later .

Service

Excellent service and customer interface

Service

Excellent customer service as usual in very challenging times.

Service

Very easy to book and extremely efficient even with covid restrictions. A great improvement over the dealership I previously used.

Service

See above.

Service

as above, this was the only issue with an otherwise excellent service

Service

The service rep at BMW was kind, considerate and very helpful - it was an experience unlike any other I have had in relation to a vehicle

Service

Good updates throughout the day. Video of my car was helpful. Felt personal

Service

Very efficient service, particularly like the quality of the review videos.

Service

As stated above - I and the car have received excellent service

Service

The two personnel that I dealt with (Kevin Green and James White) are excellent ambassadors for the dealership and the BMW brand. Both appear highly motivated to provide first class customer service.

Service

well organised and helped when I was late

Service

As above. Happy with what was done.

Service

I'm completely satisfied as I appreciate its advisable to have my BMW serviced at a BMW dealer while it's still under warranty. However, I think once out of warranty I would take the car somewhere more reasonably priced for the service.

Service

Supplied the courtesy car I needed with no questions asked, Kept in touch

Service

When job eventually started they worked quickly to return car

Service

It was so friendly informative that I'm moving my other BMW to the Chester branch for servicing

Sales

The salesperson was great

Sales

Everything was well explained and and overall a very happy experience

Sales

Prompt, reliable, knowledgeable. All with expertise and smiles.

Sales

Very helpful and explained our options

Sales

Our Salesman Martin Thompson was so helpful, friendly and professional. He couldn't do enough for us throughout the whole process. Great experience picking up the new car. Thank you Martin.

Sales

Great service as always

Sales

Very satisfied very well layed out dealership and spotlessly clean .

Sales

The dealer demonstrated detailed knowledge of the car and provided good advice and service.

Sales

Short delay on car however was kept in the loop

Sales

The centre were welcoming, the staff are absolutely lovely and given the restrictions that they are having to work under for COVID-19 they make the whole experience as easy and pleasurable.

Sales

Great team

Sales

Clear explanations of product and process of purchase.

Sales

Very helpful in providing a test drive at short notice and with the locating a vehicle that was best fit possible with my choices but with a quick availability.

Sales

Excellent service

Sales

Friendly salesman. Car clean and tidy.

Sales

Stuart was excellent, good comms and made the whole process painless.

Sales

Good service as above

Sales

The handover went smoothly.

Sales

With COVID it was not possible to have a proper handover.

Sales

Kept informed of progress at every stage. Every effort made to make my experience the best it could be despite coronavirus restrictions

Sales

Stuart Holland is always a pleasure to do business with and a good friend now dealt with him for many year's

Sales

Frankie our sales rep was fantastic she kept us totally informed every step of the way on the stages of delivery of our latest car

Sales

No problems experienced in any areas of the transaction

Sales

Previous new car was a disaster dealership did everything to they could with the support of bmw group to make this néw car the best experience thank you so much... amazing

Sales

Obviously a different experience due to Covid-19, however i was able view my vehicle of interest and place my order to spec. During the build i was kept up to date on an almost weekly basis as to its progress. Could not fault it from start to finish

Sales

Excellent support from salesman, Stuart Holland

Sales

Smooth, efficient service. Provided with regular updates.

Sales

I never actually got to get to the dealship as we were I needed to change my car during lockdown, so didn't get to step foot in the bmw showroom. But apart from all that I the lady that dealt with me was always in contact with me

Sales

Happy with everything

Sales

Professional customer service

Sales

We didn't attend the sales centre at all during this process. Online the process was excellent.