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Very quick service.
As always, Halliwell Jones Chester provide an efficient, friendly service without any problems.
Always very helpful and friendly
Problem seems to have been fixed.
Claire was her usual friendly, courteous & efficient self.
FAULTLESS FROM START TO FINISH
I was very impressed with the result of my service including the price and also the customer service from Kevin.
Great check-in and up-dates through the day. Very efficient process.
Very pleased with efficiency and accuracy of process
Very friendly and considering the current restrictive circumstances, all did a great job.
Car was fixed and was quick
Efficient, nice people.
Fast; efficient and very helpful and friendly staff.
On time good value for money
Being able to drive straight into a covered area with plenty of room for a wheelchair user to get out is such a massive help which means the hours to fill don't start stressed out. I am so grateful the car was ready early and cannot fault anything.
Very professional and accommodating despite the current situation with Covid.
Exceptional customer service in difficult circumstances. Covid precautions were spot on. I had travelled from another area & needed to wait in Chester while the work was done, but was kept informed on progress and likely completion time throughout
Easy to drop off car. Ready on time
The service was thorough, staff were courtious and helpful.
Good drop off and collection, work finished ahead of time.
Completed within schedule. Booking in process straightforward and uncomplicated.
Again excellent. Very professional
Great personal attention
Easy to book . Easy to self check in. Ready when they said it would be
This was the first time we'd been dealt with by Kevin Bobbett - which I'm pleased to say was very positive for us. Also, Matthew Edwards did a 'vehicle health check' for us and it us beneficial to see the video and commentary.
Given the current difficult situation we are all living in, I couldn't fault anything.
Professional and helpful
Everything went to plan . All work done and on time. Mike was very helpful .All covid secure.
smooth drop of service and collection
Always good to deal with. Friendly and efficient.
Personal care and attention shown.
Gareth and team including my greeter in pick up were polite, friendly helpful and very efficient - a credit to HJ group and BMW
James White the check in person was very helpful and carried out the process and when I picked my car up he told me everything was perfect and walked me to my car.
Well dealt with from arrival to final collection, and kept updated with progress over a two day period. Well done
Very helpful and friendly
The service team were excellent, polite, courteous and looking to please
Was given updates and the problem was fixed within 24hours
Clear video footage from mechanic explaining what he has done.
Lamp replaced at reasonable cost
Customer service was excellent.
MOT done. No service required. All done in an hour.
Kept fully informed and they were entirely helpful.
Amazing from start to finish. A special thank you to James Whitfield at the Chester service centre who dealt with me throughout the process and was excellent. He is a credit to your business.
The service was completed on time and I had my car returned to me at a time that was suitable to myself.
Dedicated and precise work
Great customer experience very helpful and efficient
Everything was carried out as I expected with polite efficiency.
Staff are very friendly and efficient
Once I was able to get the car in, the service staff and service was excellent.
Efficient excellent service !
Service completed as expected.
Drop off and pick up process respecting social distancing worked very well
As always the friendly and knowledgeable staff were excellent.
Efficient Covid safe check in. Informed me that less work needed than expected so saved some money.
in view of the current covid situation the service was first class with particular thanks to Mike Lloyd for his good service
Complete service provide by the staff
Good communication fast service efficient staff
Easy access and friendly staff
Efficient and helpful but the online video explaining check-in indicated that the car would be washed. When I arrived I was told that it wouldn't be
I generally find the staff friendly and approachable. The work is completed in line with expectations.
The service was good,offered a bottle of water which was accepted.
Simple to book in and very quick turnaround
Service carried out promptly
Efficient and no small talk.
Both salesman, Louis and Andy where so caring and very helpful. No pressure selling which is reassuring and nothing was too much trouble.
Steve was excellent to deal with and made the whole process as simple as possible.
Stuart Holland listened to my requirements and was very professional in his manner. He explained everything clearly without ever being condescending.
our salesperson louis was very helpful and informative and kept us up to date with the car build in germany
Fantastic given current circumstances
Everything went to plan
I had my new car delivered and this was very easy and convenient with regard to the current situation with covid 19. The salesman had all the necessary documents for me to sign and the handover was very straightforward.
Sales person, Francesca Hanslip was excellent
Well informed Prime service
Our salesman at chester just made things easy and a nice experience
Couldn't fault any part of the whole experience. An absolute pleasure throughout.
A seamless experience from start to finish
Good introduction to car's capabilities. Took his time and answered all our questions very clearly.
Knowledgable and friendly staff
Despite COVID helped me as much as possible
I was kept informed throughout and am delighted with my new car
Sales man Jonathan very helpful. Interaction with other Halliwell Jones staff good.
Everything was explained in a very professional way ,excellent service
When we picked the car up the handover was informative and friendly.The car had been prepared to a high standard.we were very pleased.
The sales executive was very friendly and knowledgeable and made the experience very enjoyable